RESOLVED: Pacific spins problem

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Last post made 15 days ago by MelissaN
shabathehut
  • Started by
  • shabathehut
  • United States Newbie 3
  • last active 19 days ago

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  • shabathehut
    • Started by
    • shabathehut
    • at Apr 18, 24, 07:17:23 AM
    • United States Newbie 3
    • last active 19 days ago

    Hi, how do I go about requesting someone to assist me in getting my verification completed with Pacificspins as well?

    It's been 13 business days since I submitted it and still haven't had any luck... (I submitted everything on April 2nd)

     

    my account ID on pacificspins is: slickwolf

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 18, 24, 12:50:56 PM
    • Serbia Moderator 15536
    • last active 10 hours ago

    Sorry to hear about your cashout problem, shabathehut. 

    We notified the casino rep, he will look into your account and post the reply here on this topic. 

  • shabathehut
    • Replied by
    • shabathehut
    • at Apr 18, 24, 01:09:23 PM
    • United States Newbie 3
    • last active 19 days ago

    Thanks for this post from:

    thank you very much, i appreciate your assistance

  • PacificSpins_Management

    Thanks for this post from:

    Hello shabathehut,

     

    We trust that you are well and safe.

     

    Please note that your account and e-mail correspondence have been reviewed. As we can see, you have provided your documents for Account Verification to our Support e-mail address instead of the Banking Department's, hence the reason behind the delay.

    Nonetheless, your documents have been reviewed and approved. We're now happy to inform you that your account is fully verified!

    To finalize your first withdrawal, please contact our Customer Service.

     

    Congratulations on your win!

     

    Kind Regards,

    Pacific Spins Management

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 07:53:07 AM
    • Serbia Moderator 15536
    • last active 10 hours ago

    Hi shabathehut,

    Please confirm this so we can close this complaint. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 24, 24, 01:16:29 AM
    • Serbia Moderator 15536
    • last active 10 hours ago

    Since we haven't heard from the player and the casino rep confirmed the issue was sorted we'll mark this case as Resolved. 

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