RESOLVED: Luckybetz casino-Non Payment-Unresponsive

Hi, I recently played at Luckybetz casino. I requested a payout and they lost contact with me. They no longer have live chat, I tried e-mailing them with no response, and they have no telephone number. This has been going on for 2 months now.

Prince Bhasin

Hi Prince Bhasin, could you please private message me your casino username so that we can ask The Casino Rep to look into your case? 

Thanks for sending your casino username. We have emailed The Casino Rep regarding your case. Keep an eye on this thread for the updates. 

Lucky Betz website does not show any link to their regulatory body or whatsoever and in most cases when a casino is not licensed, they are free to do whatever they pleased and as players you are helpless when encountering issues, which is in most cases getting paid. Do a research next time you play at a new casino, it is a requirement nowadays, you cannot be careful enough. Good luck.

If they are not licensed then why are they listed in your website?

I looked up Luckybetz and they are licensed in costa rica.

When a casino is listed in the LCB casinos list, does not mean it is always a good one, there are plenty rotten ones too and they are mostly marked. So LuckyBetz is licensed by Costa Rica, we shall wait for their response.

@Prince Bhasin - iIt is important to visit casino reviews to see player feedback and more importantly licence information and player ratings. We list all the casinos so we can provide players with information on good and the bad casinos, our website has a wealth of knowledge to make sure you play at safe and reputable casinos you just need to make sure you do your due diligence first. Costa Rica is not a favourable licensing jurisdiction and casinos licensed here should be treated in a cautious manner. Read more about it here.

Other helpful links:

casinos with warnings

All casinos ranked from highest to lowest (use the country filter)

 The reviews for luckybetz are good. I just looked at them. There were no problems.

Were you able to get in touch with them?

We emailed them regarding your case and we are waiting for the feedback. Keep you posted.  

I would like to know if you received any feedback from Luckybetz Casino.

Hello Prince Bhasin, we haven't received any response so far. We have sent them another reminder regarding your case. Keep you posted. 

Can you also check to see if there live chat is working. I dont see it when i go to there site.

@Prince Bhasin This casino has no live chat feature available on their site. As previosuly advised, we emailed them again regarding your case. Let's see if we will get any response this time. 

Ok Thank you. They had the chat feature when I first signed up. After I had requested a withdrawal I never seen the chat feature again.

hi, why is luckybetz not responding. they are crooks. they should be abolished.

@Prince Bhasin - We will go ahead and send them another reminder since they did not provide a feedback on your case whatsoever. Keep an eye on this thread for the updates. 

@Prince Bhasin - we have finally received a reply from the casino, they confirmed that their finance department is now looking into your case. Hopefully, we'll get another update soon. 

Hi Prince Bhasin,

The Casino Rep has just informed us that you were paid out last week. Can you please confirm this?

Hi, Yes I received my payout. Thank you!!!

Woohoo!

Glad we could help! We will mark this case as resolved.