UNRESOLVED: LuckyGames Casino refuses to pay money

good day I registered with you on the forum at the LuckyGames Casino I started playing games and I managed to win 150 euros.the casino has requested documents to check I sent them right away and a day later my account was blocked there is no answer to my letters.my username casino [email protected]. 

please help in this situation

Sorry to hear that. We're going to notify the casino and see what's going on. Keep you posted. 

Swift code I see that you are from Belarus, I am also from there. From my own experience I can say that the casino pays, I received payments from the bonus more than once) If you have no violations at the casino, I advise you to contact Gamingcommission, unless of course the LCB team can help you))

We contacted the casino but we still haven't heard back from them. It's probably because of the Christmas holidays, most of the casino reps don't work. We sent a reminder today so let's wait a little bit. We'll keep you all posted. 

Hi interbet77,

Have you got any news from the casino? We sent reminders but still nothing. 

they don't answer

We sent a reminder to another email. So let's see if they get back to us. We haven't heard from them yet. 

We got in touch with the casino support. They informed us that they are not allowed to share any personal info about their players with the third party. Unfortunately, they can't cooperate with is in this matter. We also asked them to get in touch with you and help you sort out the issue. Please let us know if they do so. 

A friend of mine won 200 euros from a 10 ndb and he encoutered the same issue with bet333.be ,after sending the verification documents his account was closed with no explanations,no answer on e-mails,nothing.I guess something is not right with these type of belgium casinos.

@ interbet77 - Please update us on this issue. 

Look forward to hearing from you. 

I sent 5 letters with the request explain the reason for blocking but they never answered my letters

We just heard back from the casino. They can't share any info regarding your case with us. They advised us that you should contact them directly by going to their contact page (at the bottom of the page) and filling it in, as accurately as possible, they will provide you with all the information. 

Did you contact them via contact us form on their homepage? 

I wrote on Facebook two days ago they still have not answered

Please fill in the contact form on their website, as they advised. Please keep us posted. 

Hi interbet77,

Any updates regarding your case? 

no

Since we couldn't get in touch with the casino and you haven't heard back from them, we're going to mark this case as Unresolved. In case they get back to us or you hear from them, we're going to open this topic again.

pass them on I wrote a complaint to the license I will destroy them and bring to the players that this casino does not pay players