RESOLVED: Lilibet doesnt pay winnings

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Last post made 3 years ago by Sydney
punakontti
  • Started by
  • punakontti
  • Finland Jr. Member 90
  • last active 1 hour ago

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  • punakontti
    • Started by
    • punakontti
    • at Mar 22, 21, 05:17:40 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    I have waited my small cashout 5 days now. They promise to process cashouts in 2 days. Didnt use any bonuses etc. Its all my own cash. Also have problem with their Wheel of fortune-promotion. They cant resolve that either.

    And support doesnt help at all. Only copypaste poor exuses.

    Be careful with this casino. I wouldn't deposit there at all atm with this kind of problems they have.

    Any help here to get my money and bonus ?

  • Sydney
    • Replied by
    • Sydney
    • at Mar 22, 21, 05:27:52 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    Could you please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 22, 21, 05:40:26 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Thanks for this post from:

    Pm sent!

  • Sydney
    • Replied by
    • Sydney
    • at Mar 22, 21, 05:54:07 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Hello punakontti,

    We've sent an email to the Casino Representative and asked them to look into this. We'll keep you updated.

  • Lilibet
    • Replied by
    • Lilibet
    • at Mar 22, 21, 09:52:31 AM
    • United Kingdom Casino Rep 5
    • last active 2 years ago

    Thanks for this post from:

    Dear punakontti,

    Please note that as per our standard KYC procedure, we are still waiting for you to send us a complete set of the required documents for verification of your account in order to process your withdrawal.

    As for the Wheel of Fortune, you are not eligible for receiving bonuses as per management decision.

    Please refer to the following section of our Terms and Condition:

    3.7.3. Lilibet has the right to withdraw any bonus offer at any stage.

    Having said that, we will be waiting for your documents to complete your verification. 

    Best regards,

    Lilibet Team

  • punakontti
    • Replied by
    • punakontti
    • at Mar 22, 21, 10:00:07 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Thats a big LOL for me that you choose this way to delay my cashout even more! After 5 days you ask docs that you could have asked immediatly after my withdrawal. And now you even cancelled all bonuses because this complaint. Thats just rediciolus! 

    I have sent all documents. Please process my cashout asap now! After that i will avoid your casino in all cost. This really is not the way decent casino treats its customer. 

  • Lilibet
    • Replied by
    • Lilibet
    • at Mar 22, 21, 10:41:43 AM
    • United Kingdom Casino Rep 5
    • last active 2 years ago

    Thanks for this post from:

    Dear punakontti, 

    We have checked with the Finance team and I can confirm that your documents have been received. 

    Please await an answer from them regarding the KYC procedure. 

    Kind regards,

    Lilibet Team

  • SlotMachine
    • Replied by
    • SlotMachine
    • at Mar 23, 21, 12:57:42 AM
    • Jr. Member 88
    • last active 1 year ago
    punakontti wrote:

    After 5 days you ask docs that you could have asked immediatly after my withdrawal.

    Unfortunately, this is how many online casinos operate. I recommend that you get your accounts verified before making deposits in the future.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 23, 21, 05:58:45 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Guess what!!! They didnt accept some of the docs I sent. Well wasnt very big surprise as Lilibet wants to do just everything to delay my cashout even more! Same docs has been accepted in every other casino ive played...

    Lets see what exuces they come up next...

  • Sydney
    • Replied by
    • Sydney
    • at Mar 23, 21, 06:03:44 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    The Casino Representative has been notified. Please keep an eye on this thread for updates.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 23, 21, 06:08:23 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    For example at the first they asked my id pictures. And then i sent my driving license pictures. They said driving license pictures are ok. 

    But now suddenly its not ok to send driving license pictures. Those are not acceptable...lol

    This is nothing but bullying from their side!!!

  • Lilibet
    • Replied by
    • Lilibet
    • at Mar 23, 21, 07:39:39 AM
    • United Kingdom Casino Rep 5
    • last active 2 years ago

    Thanks for this post from:

    Dear punakontti,

    Please note that the Verification department confirmed that they contacted you earlier today and are still waiting for additional documents from your side.
    Keep in mind that there is a KYC procedure that needs to be followed in order to withdraw.

    Regards,
    Lilibet Team

  • punakontti
    • Replied by
    • punakontti
    • at Mar 23, 21, 07:53:20 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Lilibet : I will send other docs also. But please stop this bullying now!

    This is nothing but nonsense from your side. This whole case is rediciolus. All docs ive sent has been good enough for other casinos. So you are just doing this to delay my cashout. There is no other reason.

  • Sydney
    • Replied by
    • Sydney
    • at Mar 23, 21, 03:09:35 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    Please send them the documents they've requested and we'll see what happens.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 24, 21, 01:55:28 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Thanks for this post from:

    Ive sent all docs already.

    I just wonder what happens next...havent heard anything from them...

    They really dont have any rush with this

  • punakontti
    • Replied by
    • punakontti
    • at Mar 24, 21, 03:35:24 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Hey Lilibet!

    Can you finally send my money today? Ive waited 8 days now...

    This is by far the slowest cashout process ive ever seen!!!

  • Sydney
    • Replied by
    • Sydney
    • at Mar 24, 21, 03:50:35 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    We've asked the Casino Representative to check when your withdrawal will be processed. Please keep an eye on this thread for updates.

  • Sydney
    • Replied by
    • Sydney
    • at Mar 24, 21, 04:43:42 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    The Casino Representative says you sent your documents at the end of their working day yesterday. The time specified on their website is up to 48 hours from when the customers send their documents. She says the verification team will get back to you in a respectable time frame.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 24, 21, 05:02:51 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Seems that they really doesnt have any rush on this! Lol

    Come on Lilibet! Its a 130€ cashout for god sake!!!

    I just wonder if someone wins BIG from this casino, how long/impossible process it will be...

    My wild guess is that now they will wait this 48h and then there will be another insane exuse to delay this process even more...

  • Sydney
    • Replied by
    • Sydney
    • at Mar 24, 21, 05:12:49 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    Let's wait until the specified time frame expires. If your payment doesn't get processed, we'll contact the Casino Representative again.

  • punakontti
    • Replied by
    • punakontti
    • at Mar 25, 21, 03:00:44 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Account is already verified BUT still NO money, phew...

    Its now 9 days and no money, unbelievable!

  • punakontti
    • Replied by
    • punakontti
    • at Mar 25, 21, 09:11:38 AM
    • Finland Jr. Member 90
    • last active 1 hour ago

    Thanks for this post from:

    Finally I got my money! 

    Thank you Sydney and LCB!

    Case closed.

  • Sydney
    • Replied by
    • Sydney
    • at Mar 25, 21, 01:21:38 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello punakontti,

    Glad to hear you received your payment. Thank you for letting us know! We're now going to close this thread and mark this case resolved.

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