RESOLVED: Jackpot Capital - Verification - Withdrawal Process?

Hi All ...

I want to ask about the online casino site "Jackpot Capital."

I tried to play here because there is a list offered by LCB

https://jswqzs.com/casinos/jackpot-capital-casino

Then I tried to play here and tried to deposit Jackpot Capital using skrill. Where is the minimum deposit of $ 5.

I want to verify my account because to make a withdrawal, and I have to verify my account.

It's been 7 days since I sent the documents for verification, but I haven't heard from them.

Then I looked for information about Jackpot Capital on forum LCB, and I found this thread 

https://jswqzs.com/onlinecasinobonusforum/player-complaints/jackpot-capital-very-slow-withdrawal

There I read very long account verification.

What I ask:

1. Anyone here playing at Jackpot Capital?
2. How long is their verification process? It has been 7 days since I sent the verification document, but there has been no news from them.
3. Will they pay your winnings?

Best Regards

Hello navicula,

Could you please send me your casino username to PM inbox and we'll ask the Casino Representative to check what's going on.

Thank you for providing us with your casino username, navicula. The Casino Representative has been notified.

We'll keep you posted.

Dear Sydney ...

Thank you for your response.

I have sent you a message for my username at Jackpot Capital.

Best Regards

Today I got an email from jackpot capital, but my account verification was rejected due to photo quality.

And I re-sent my documents back for verification of my account.

Maybe, It is the same as this thread https://jswqzs.com/onlinecasinobonusforum/player-complaints/jackpot-capital-very-slow-withdrawal

Previously I had made a minimum deposit at this casino. To want to know if this casino is any good. We'll see the next.

Best Regards

Hello navicula,

Thanks for letting us know. Please keep us updated on this.

Dear Sydney...

Thanks for helping me. I will always update the following information.

Best Regards

Dear Ary,

Thank you for choosing Jackpot Capital Casino.

We would like to apologize for the delay regarding your account verification, unfortunately, the demand of requests, the Covid situation and the new security procedures are delaying the proccess of account verification. 

Hopefully, your documents are now eligigle to complete your account verification and you'll receive your winnings within the standard time for the withdrawals.

Thank you for your patience. 

Kind regards.
Jackpot Capital Casino Representative

Dear JackpotCapitalRep ...

Thank you for your response. I really appreciate this.

Until now, my account has not been verified. I will wait.

Best Regards

Hello navicula,

Has your account been verified?

Hello Sydney ...

Thanks for helping me. I really appreciate that.

Currently, my account has not been verified at Jackpot Capital. And I haven't received any more information from them.

Best Regards

Hello navicula,

Ok, thanks for letting us know. We're going to notify the Casino Representative.

Today I got another email from Jackpot Capital ...

But my account has not been verified.

With their reasons:

We have received your email with the attachments, thank you. The documents submitted were not complete ..

We kindly ask that you take clear legible digital pictures of the actual card and email:

Note:

I sent documents

1. National ID Card
2. Photo And National ID Card
3. Bank Statement

I also play casinos and pokers, such as Betfair, Intertops., Bet365, Pokerstars, GG Pokers, Natural8, etc. I sent the same document for account verification, and there I had no problem; there verified my account.

My account verification at the capital jackpot is probably the same as this thread >>> https://jswqzs.com/onlinecasinobonusforum/player-complaints/jackpot-capital-very-slow-withdrawal

I've sent the documents back to them.

Best Regards

Hello navicula,

We've notified the Casino Representative. Please keep an eye on this thread for updates.

Dear navicula,

We hope you are doing well.

Please note that the Verification Service Department needs 48 business hours to verify your account once, the document have been received.

You sent your documents on the 8th of March, so most probably the account will be verified soon.

Best regards,

Jackpot Capital Affiliate Team

Dear JackpotCapitalRep...

Thank you for the response. I am waiting for the good news from Jackpot Capital.

Best Regards

I just got another email from Jackpot Capital with the same reply ...

We kindly ask that you take clear legible digital pictures of the actual card.

My account has not been verified here.

Even though I have sent the documents clearly.

1. National ID Card
2. A picture of you holding your alternate Photo Identification to your face.
3. Bank Statement

This is an example from bet365 and Betfair with the same documents I sent to jackpot Capital, and I verified my account at bet365, Betfair.

Dear Sydney.

Thank you all this time for helping me. I need your advice. What should I do now?

1. Is it back to sending documents to them?
2. Waiting for an answer from JackpotCapitalRep on the LCB forum?

Best Regards

Dear navicula,

As per that email you've received, the photo identification you've submitted before cannot be accepted and you need to send them clear legible digital pictures of the actual card and email. Please make sure that the entire document is visible (no cropping allowed) and make sure that the documents are of high resolution.

Dear Sydney ...

Thank you for the response. And help me. I really appreciate it.

I again sent the document to Jackpot Capital:

• send them clear legible digital pictures of the actual card (Yes)
• Please make sure that the entire document is visible (no cropping allowed) and make sure that the documents are of high resolution. (Yes)

Let's see what their answer is.

Best Regards

You're welcome navicula. And please keep us updated on this. 

I sent with a National ID Card, and my document was rejected.

Now, I send it back using the Driver's License document.

Let's see what they say.

Best Regards

Hello navicula,

Thank you for letting us know! Please keep us updated on this.

I got an email from them ...

They said my documents didn't pass and my account was closed ...

I only sent the documents they needed, and I sent them Photo And Driver's License.

Currently, my account is closed, and I cannot log in to the jackpot capital.

What I'm doing now is sending them back my documents for verification. Photo And Driver's License

Hello navicula,

We've sent an email to the Casino Representative to check what happened and why you haven't passed the verification. Keep you posted.

Dear Sydney ...

Thank you all this time you helped me. And thank you for the LCB forum ...

I also want to know why I couldn't verify, and my account was closed.

I have also re-sent the document to them, Photo And Driver's License.

Why isn't their representative here online?

For players, this LCB forum really helps me. If there is a problem with the casino, and give the best online casino references.

Thank you, LCB and Sydney.

Best regards

Hi Ary,

Unfortunately, your accout did not pass our internal security checks and you won't be able to hold an account with us, as per our last email: 

"After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.

In the event a new account under your name is created, it will also be closed."

Wish you the best of luck for the future! 

Kind regards,
Jackpot Capital Casino Representative 

Previously I tried to deposit with skrill ...

Then I tried to verify my account with the requested documents.

What's wrong with my documents? I want to know the reason.

Hello navicula,

We've requested more details from the Casino Representative regarding your documents which were not acceptable. 

Keep you updated.

Hello navicula,

Could you please send me the documents you've sent to the casino to PM inbox.

The Casino Representative says they cannot disclose that information because of the data protection restrictions.

Dear Sydney ...

OK, I'll send a message to you. Thank you.

Hello navicula,

We discussed everything with the Casino Representative.

After reviewing the documentation submitted, your account did not pass the casino's internal security checks.

The casino made a decision to close your account. This decision will not be reversed by the casino.

Unfortunately, there's nothing further we can do to assist you with this complaint.

If you don't agree with this decision, you can file a complaint with their licensor, which is Curacao.

Bad casino ...

Even I don't know the reason why they rejected my documents.

Thanks, Sydney

Best regards