Hyper casino

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Last post made 13 hours ago by JovanaV
lydbateman
  • Started by
  • lydbateman
  • United Kingdom Newbie 2
  • last active 4 days ago

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  • lydbateman
    • Started by
    • lydbateman
    • at Oct 25, 24, 03:27:31 PM
    • United Kingdom Newbie 2
    • last active 4 days ago

    I need help with this casino please. Can the rep give me a message please xx

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 28, 24, 06:30:30 AM
    • Serbia Moderator 1698
    • last active 11 hours ago

    Hello lydbateman,

    Could you please provide us with more information about your issue so that we can assist you further? What specific problem are you experiencing?

    Thank you for your cooperation.

  • lydbateman
    • Replied by
    • lydbateman
    • at Oct 29, 24, 01:07:35 PM
    • United Kingdom Newbie 2
    • last active 4 days ago

    I won there on the 11th/12 of October and the withdrawal never went through and disappeared. I went back to the support there and they told me I had spun it away. So I asked the agent multiple times if he could provide me with my spin history and he avoided it by saying "you can check it yourself". I explained to him that the spin history was inaccessible both on desktop and mobile and I'd appreciate it if he could email me it. The conversation ended with we'll email you about it. Please help ♥️

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 30, 24, 03:20:46 AM
    • Serbia Moderator 1698
    • last active 11 hours ago

    Thanks for this post from:

    Hi lydbateman,

    Please send us your casino username via private message and we will contact the casino rep and inquire further about this case.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 04, 24, 05:35:47 AM
    • Serbia Moderator 1698
    • last active 11 hours ago

    Hi lydbateman,

    Thank you for providing your casino username. We will contact the casino rep and inquire further about this matter. Please keep an eye on this thread for updates.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 05, 24, 03:09:15 AM
    • Serbia Moderator 1698
    • last active 11 hours ago

    Dear lydbateman,

    We've received a response from the casino rep stating the following:

    We have checked this player's account and it seems they didn’t request the winnings to be withdrawn they had just played it all away, they can check their gameplay if they look at it one day at a time, e.g: only the 12th October not 11-12 October.

    Could you please try checking your gameplay this way and let us know if it worked?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 08, 24, 06:08:31 AM
    • Serbia Moderator 1698
    • last active 11 hours ago

    Dear lydbateman,

    Is there any update on your case? Were you able to check your gameplay?

    Thank you.

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