CLOSED: Caisno Sieger: Have a huge win at a site and they wont pay

Can someone tell me what my options are? Someone advised me to go their economic gambling commission which is in Costa Rica but it's in spanish and I don't speak it and what would I say exactly? Here is the link of the economic department. What exactly are my options here?

Please be a little more explicit for the members.On which site you won and why they dont want to pay?.I am sure that if you provide more details the casino moderators will do all they can to help you.PS: I think you forgot to post the link that you mentioned.

Yes we need to know more information concerning the casino and your situation.

I hope for your sake it is not a rogue casino. You will be very lucky to get paid from an out fit like that  .

Thank God that LCB forum  exists.Maybe we should write a poem for this wonderful site.

Have a great day!

Still waiting for more information right?!

Ofcourse; I hope things will work out just fine with your winnings beeing cashed out !

The casino is CASINOSIEGER (beware!). I posted all the details on a different gambling site.

Anyway, I deposited with Neteller and won and asked my payout to my Neteller. They say I am required to send them documents.

I send them 2 ID's, bills, and my Neteller screenshot.

They asked for my bank details.  I told them I wanted my win sent to Neteller but they said they will only send by bank transfer! I've never seen a casino refuse to pay back to my Neteller which is what I use for all poker playing.

I say okay, send to my bank if you want although I prefer it in Neteller. So I send them my bank details like account number, SWIFT, etc. .

By the way, all this time I have to send multiple emails to get replies from them. They usually ignore my emails and their chat NEVER works.

Then they want my bank statement too and both sides of my BANK CARD.

At this point I don't trust them at all so I tell them I will open a new bank account so that my main bank account is not at risk. They say fine.

I opened a new bank account and sent them the statement and card for my new bank account.

They still don't send me my payout saying there are "inconsitencies" and some garbage about "AML guidelines" whatever that is. I demand them to pay me and they say nothing.

I told them they can transfer to either of my bank accounts and gave them full details for both . They refuse to send my transfer to either bank account or to my Neteller.

In fact they just don't want to pay me. They are happy to take your deposit and then refuse to pay if you win.

I have been paid many times from plenty of casinos. Even one asked me to send documents to Gibrlatar. This is the first time I have been cheated by a casino.

You should get in contact with their representative on the forum, the direct support topic is HERE.

You can contact the rep direct HERE

Thank you.

I sent a message..it looks like they mostly promote Rembrandt but it shows casinosieger there as well. I will tell you what they say.

They messaged back that they refuse to do anything bcause they commented before.

How can a respected casino take a win just like that and nobody cares? Online casinos are garbage.

Not all of them gtamps_04.Belive me i can write down for you alot of reputable casinos where I played.
Please allow me to introduce some of them.
1.Casinos from microgaming
-32Red Casino-
-777 Dragon Casino-
-Gaming Club Casino-
-Wild Jack Casino-
2.Casinos from playtech
-Bet365-
-Club 777 Casino-
3.Casinos from RTG
-Jackpot Capital Casino-
-Golden Euro Casino-
-Grande Vegas Casino-

You dont have to think that all the online casinos are bad.Read the reviews here on LCB,I am sure that you will change your mind.
Have a great day and I hope you will get the winnings,Fingers crossed for you.

Mods, can you get a rep to come on this thread. So we all can get to the bottom of what's going on here?

I've messaged the rep.

your main bank account was not at risk. when you send copies of the card's back you simply cover the last 3-4 digits, is a standard industry procedure. Costa Rican commission would ask the same if they decide to look at your case. of course your new bank account/card whatever you sent would not match with the one you used to fill neteller account so it was a bad move. who knows why you have been red flagged. they don't require card/bank details when ewallets are used simply because it is supposed that you have been verified by the ewallet in cause, a reason to why sometimes any docs are not even necessary if withdrawals below ~2000 euros are initiated.
you should sent the bank statement with recent transactions and copy of top/back of your card you registered neteller with.
i wonder why when cases like this surface the OP usually say his story and not present conversation of both sides with personal details covered so to have a better view. of course their request is strange but if you ever used your card to deposit then its a standard request. otherwise i think there is more than meets the eye...

What is this all about? Have you never had to verify your account at any other casino? In my opinion it is an absolutely normal procedure. So, why do you have such problems to verify your account by sending in some documents and provide your bank details?
I really like this forum and reading the posts in here but at some complaints I can only shake my head – because they simply appear ridiculous to me. If a player is not aware and able to fullfill the easiest kyc procedure he or she should better not play online at all.
I never had any problems at Casino Sieger – not with payouts, not with verifying my account or anything else. Some of my friends who also have accounts at Casino Sieger confirmed the same to me: never ever any problems at all! They have a really good amount and choice of games plus the general service always worked perfectly for me and my friends.

Like I said, I did verify my account. I sent them everything they asked for. Many documents.

The only thing I was unwilling to send was my bank statement of my main bank account. Note that this bank has nothing to do with my deposit. I did not use it for making deposits to the casino at all. I only gave them the account number, SWIFT, etc and they said they would only transfer my winnings to a bank and not my Neteller. I happen to use this bank for business and there is sensitive info there.

So I told them to transfer to my other bank account and supplied all the statements for that one as it is not sensitive.

I thought I made all this clear int he first post but I guess not.

The site has no basis at all to not pay me.
For the poster who said there is always another side.  Look at their response in askgamblers. It is absolutely ridiculous.

crappy I always deposit to well know casino and even then it's hard to really win unless you're CRAZY and bet 30.00$ Spin.

I mean come on how do we expect to believe those big winner ?
You could win up to 550,000 Coins ( Gold factory for exemple ) HAHAAH

I play yrs after yrs practice and barely win 50,000 and that went I play 1,000 spins So who is crazy to really deposit 10,000$ and bet MAX BET ?


Make me laugh went they show off W.D Won 150,000$ ( And we will only tell you who with 2 stupid letters ) SECURITY ? We want to see VIDEO of those so call big winner

GOOD LUCK with your withdraw

...since his post was HALF YEAR OLD then I guess it's pretty much too late for that good luck.. 
No idea why you want to see a video of those winning spins. I guess it's not too hard to make a fake video like that... No idea how you want to verify if there was such a big win or not.

VeraJohn posts "Guaranteed winnings", I remember there was one polish player who won €40 with his free spins, he continued to play with €20 bets in Gonzo, hit over 1,000x bet (over €20,000), posted winning screenshot on polish gambling forum (same amount of cash won appeared at VeraJohn's site) and after few days he said he got paid so...

If someone doesn't believe that they can win big or that they will get paid there's just one advice... don't play. 

Security ye right
I think they ask too much paper went you deposit with a wallet like
Ecopayz, Netteller, Skril they should limit these useless security, Since it's so HARD to validate these account and they should trust a players went they use these king of wallet to deposit.

I find that weird and useless too much security for nothing just to piss off players at the end.

It'S so hard depositing to any casino at the end we always get bust.
I've played JAne's bonds for a few week without getting nothing special,
They offer me 10$ bonus ( Microgaming casino )
After fews spins I hit 5 figures at 0.72 bet that pay 120$
Of course I raise my bet in order to hit more, make the wager that was 300$
and well Like always I drop like hell.

Make me sic it'S obvious that they do control the VALVE the random do is part
Stupid program wait until you bet low, or with a bonus to release BIG Win

Anyway Good luck with your Withdrawal hope everything work fine

TO ALL CASINO OUT THERE
Why don't you give players a ATM CASINO CARD Like MAster card prepaid to we can deposit with your CARD with WITHDRAW in a snap without all these trouble for nothing.