Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

Dear all,

I would like to introduce our new casino to this forum. Rembrandt Casino offers the exiting games of well known providers like Netent, Betsoft and Espresso Games. Our live casinos are powered by Evolution Gaming, one of the market leaders.Some of the games will very soon (in a few days) be also available on mobiles and tablets. Our site is in two languages: Dutch and English.

We seek to offer attractive promotions and retention offers to our esteemed players. In case of any issues, please feel free to contact me here directly.

Henry

Casino Sieger, b-Bets, 24Bettle added to the LCB list

Updated 4th Dec 2017: Big5 Casino added to the LCB list

Updated 11th May 2021: Lucky Bull Casino added to LCB list

Updated 11th July 2022: Gambeta10 Casino added to LCB list

Updated 29th August 2022: Tournaverse added to LCB list

Welcome to our wonderful forum Henry! Glad you are here to assist our members and guests.

Attention! Have not been able to refer to the prize within 24 hours of my Skrill !!!!!

I have forwarded this to the casino rep. The first rep had left the company and we are getting a new rep on board. Thank you for your patience.

Dear Natlozogav,

When you would like to share your username here on the fora, or by email, we would be more than happy to look into your account.

I would also like to take the opportunity to inform you that we process payout requests normally within 48 hours. Depending on the VIP state and KYC state, they will be wired to your bank account. So please do not hesitate to contact our support team via email or by chat, and we will be more than happy to answer your question in concrete.

Kind regards,

Rembrandtcasino Support

Please help me Melcb! It has long been waiting for me to win!

Hi Natlozogav,

We are glad you have well received your cashout now. Please note that the money was transferred onto your bank account and this is why it was not instant.

Looking forward to seeing you soon at our casino again,

With kind regards,

Rembrandt casino support

Hello LCB

I have a withdrawal problem with B-Bets.
I met the wagering requirement from a Free Spin promotion and want to make a withdrawal,the max cashout is 50€ and the player need a deposit.
But till this day my Win was not payed.

B-Bets send me this email :

Dear

I hope you enjoyed your game at our casino.

According to our bonusterms I have to inform you that winnings with a free bonus are limited to a maximum of ten times the bonus amount. In this case 10x 5,- = 50 Euros (if there is a remaining balance; this will be waived). Furthermore bonus winnings can only be claimed by players who deposited within 2 months before the payout request.

Would you please inform us per e-mail as soon as you made a deposit so we can proceed with your cashout request.

I make a deposit of 20€ to withdrawal my win.The Live Chat support says i can withdrawal the 20€,the 20€ is arrived but not my Win from the Free Spin promotion.After i made a deposit B-Bet support send me this email.

Dear ,

I'm writing to inform you that we have received your request for payout and a notification of your deposit.

I have created a ticket and will forward it to the financial department to complete your request.

You will receive further communication shortly.

Let us know if you have more questions, we are happy to help you!

^^The date from this email is from 07.04.2015

I contacted the Live chat support a few times,they only say that  they created a ticket and will forward it to the financial department .

till this day my Win from the Free Spin promotion (50€) was unfortunately not payed.

My username is : sethgecko

Thank you so much for your time and Regards.

Hello LCB Team can you Contact the Rep for me ? thanks for help.

HI Yautjazz,

The rep said the following:

"we missed out on the players update that he made a deposit to claim his winnings, as he filled out on his support ticket the name "john Doe". There for the forwarding to the finance department got looped, as the could not connect it to the right user.

Meanwhile I am glad to inform that the process is now again in progress, by means the player will receive an email with in 24 hours about the payment state of the 50 euro's pending, and the transfer will also be made within this time frame."

Thank you for your time.
The B-bets support send me yesterday this email :

Dear

Your payout of 50 eur was processed today, April 27th, and it will soon be shown in your bank statement.

Please allow 1-5 working days for this payment to be shown in your statement, as this depends on the banks' transfer speed.

Thank you.

Let us know if you have more questions, we are happy to help you!

hello i request help not receive any information under me money 23 eur .. in a mail comment not deposit in live help comment yes for play ? not understand i send me details for bank but i prefer neteller why 23 eur for bank is very small  and bank make a discount and not will receive nothing ... please help... me user is luckmemx  tx

Thanks miss meli yes is rembrandt casino

Hello,

This player won with freespins, to pay out we should require at least 1 deposit from this player. The player his informed about this on many occasions now. No deposit has been made by the plyer .

I am sorry, but your message is unclear for me,
could you please go to support so they can clarify it with you?
All our bonus terms are noted on our website.

Veo que eres de España , ok mira en live help me comentan debo depositar €25 eur  y jugar mientras los €23  se envían a la cuenta bancaria  ,los cuales me van a descontar los €15 por esta razón pedía los €23 se me pagaran via neteller a por que aclaro en mi balance ya no tengo nada

Hi news in me case , chating in live help i will wait a answer for the departament  of payments if me money is  paid  via neteller if is paid  via net i will deposit for verification purposes ,if the departament  not accept paid  via neteller . i will lost me €23.48 .. Well i wait  resolution....

you need to make a minimum deposit via neteller first. then you can cashout your winnings and deposit.

You cannot cashout UNTIL you have deposited and verified a payment method.

yes tx  for the comments in me case , i will wait a answer of the casino ...

Today asking under me case nothing know nothing ....mmm


Live Chat - casinolive-support

Veronique
Employee
Queue: Hi, we will now transfer your chat request...
Antonio: Info
You are now chatting with Veronique.
Veronique: Hello, how may I help you?
Antonio: Hi there
Antonio: Yes ahmm asking under me case , wait a answer of departament of payments
Veronique: What would you like to know?
Antonio: From the last 2 weeks i am wait answer
Antonio: Others employes write note in me account under me case
Veronique: Okey and what was your initial question that you are waiting an answer for?
Antonio: mmm
Antonio: If departament of payments accept Pay me via neteller
Antonio: I am not vip player
Veronique: Please give me a minute to check your account
Antonio: Ok veronica
Veronique: There is a note in your account stating that you prefer payments through Neteller, however I cannot tell you whether the department will send you the money via Neteller or bank transfer. Only financial department can make this decision and I am able to influence that decision
Antonio: Yes but not have answer
Antonio: For is reason ask under is
Antonio: For comment the result final of me case in lcb forum
Veronique: Have you requested a payout recently?
Antonio: Is me 1
Antonio: I request via bank
Antonio: But honestly is small is 23 eur
Antonio: And me bank make a big discount for receive the payment
Antonio: I will make a deposit for verification but same if not can Pay me via neteller i will lost all via bank
Antonio: Is small amouns for receive via bank
Antonio: And for neteller is more easy
Antonio: Not understad why is casino have rulers as is
Veronique: It is for verification reasons, there is a note in your account of your preffered payout method. What I can do for you is to forward your question to the financial department and they will get back to you with the answer and solution
Antonio: Ahmm in the lcb forum the casino represent wait answer
Antonio: Others 2 represents send same question..
Antonio: Your send other question
Veronique: For how long have you ben waiting for your reply?
Antonio: 2 weeks
Antonio: Or more...
Veronique: We're usually very efficient in replying to queries and it's unlikely that it would take so long. I will keep an eye on this and try to get your reply to reach you soon, Antonio
Antonio: But 2 weeks for a small amount and a desicition final
Antonio: Final
Antonio: I think will are more fast
Veronique: I'm sorry about the wait, but unfortunately there is nothing more I can do for you at this moment
Antonio: mmmm

Verification reasons????!!!! The casino ask you documents and I don't understand why a payment via banck is more "verification" than Neteller!Insist  Antoniomx, these are just excuses to delay!  >:(

Yes viky only i need know yes or not under me payment but in is casino nothing know nothing... Pesime...

Hello,


you have been informed a few times about this:
in order to process your payout request, we need at least 1 initial deposit made ...
The support team informed you of this , and so did the admin of this website.:)
so that is where the process gets stuck

I ask again on me case and::

Queue: Hi, we will now transfer your chat request...
antonio: Info
You are now chatting with Marijanna.
Marijanna: hello
Marijanna: how may I assist you?
antonio: Hi
antonio: Yes asking any news of me case
Marijanna: a moment please to check if there are any updates in your account
antonio: Ok miss
Marijanna: I'm sorry I found no news about it
antonio:
Marijanna: I did sent your inquiry couple of times
Marijanna: I don't know why noone is responding on this
antonio: mmm ok well tx


Week 3

Asking again in live help for news on me case and:

Live Chat - casinolive-support

Marijanna
Employee
Queue: Hi, we will now transfer your chat request...
antonio: Info witdraw
You are now chatting with Marijanna.
Marijanna: hello
Marijanna: how may I assist you?
antonio: Hi there
antonio: I ask again for me answer of the departament financie
Marijanna: hi again:)
Marijanna: please hold on a moment to check this
antonio: Ok
Marijanna: could you please tell me your username again
Marijanna: as I cannot find you by this email address
antonio: Yes
antonio: xxxxxxxx
Marijanna: thanks, a moment
antonio: Ok
Marijanna: thanks for waiting
Marijanna: I have no updates unfortunately
antonio: mmm bad very bad...

End Chat 

hmmm it should be a simple request. I have emailed the rep, no response yet unfortunately.

New update , i receive a mail for verification purposes . i send alls me documents .. I wait a mail for validation of me account .. I will post  the answer..tx

well i make me deposit via neteller for 20 eur  for verification of me account now wait all the payment more me deposit return ...

only for comment that i receive me payment via neteller . and thanks to miss Melcb  for the support ...

I played Devil's Delight at Casino Sieger, and I was running pretty well with lots of bonus game souls collected. The rule is, that souls are saved for 48 hours after the last spin. I took a 43-hour break, and when I logged in I saw the 11 or 12 souls disappeared. Being a high roller and playing at 20€ per spin as a frequent player I know theses souls are worth around 1000€ on average in the bonus game.

I contacted Casino Sieger Support, and also NetEnt, and both say that only the other party is able to help, and then both stopped replying to me.

Casino support told me they cannot find any glitch, but I asked them to send me the play logs, as this would prove my point, and they don't.

The same way we players must play by the rules, a casino, and a reputable software provider should do the same. I don't know what happened, and I won't write about some suspicions I have here, but I would really ask to finally look into it.

hello

unfortunatelly i have another problem, that time with casino - 24bettle.com

i ask withdraw, 110 euro. they ask me to send documents.

i send them all documents - id, utility bill, bank statement (not longer than 2 months with my iban, name andres and date).

unfortunately, text time, they ask my to send another one document - confirm transaction, wchich i made to casino. As i told them, i made deposit from bank account but not directly to casino, but via broker - przelewy24.pl (PAYPRO). I send them this transaction - in the same date, so there is no doubt that it is correct, but they after 4 days, write me again, that:

,,We cannot reopen your account until we have the verification complete.

Please send us the part of your bank statement showing the transaction you have made to us.''

as i told them several times, i dont make deposit directly to 24bettle.com but via broker- przelewy24.pl (paypro). Isee that it is malice from they side, or they don't uderstand english. 

plese help me. i wait on withdraw over 2 weeks and it looks like fraud. 

Hi meczpl,

We've notified the casino. Waiting for their reply.

thank you ! 

The casino has been looking into your case. They should get back to us shortly. Keep you posted.