CLOSED: Goliath Casino don't want to pay.

Hi LCBers, I registered on Goliath Casino and lost quite a bit of money on there. They sent me an email a few days back to claim some free spins and I took the offer. I won £16 from the free spins and continued to spin on the slot called Bonanza. I was winning and decided to withdraw £40 as it stopped paying me. I spoke to one of their agents via chat called Jake and he advised me to upload my passport (British Passport) and the card that I had been depositing with. I did so and them yesterday I received an email saying my withdrawal was cancelled as I need to provide proof of the first card i deposited with. The first card I deposited with (same acc number and sort code) was stopped by my bank for security reasons a few weeks back and I destroyed it for my own safety. I explained my situation to another chat agent called Chris and he said they wouldn't pay me unless I provided proof of closure from my bank..... "proof of closure"???? I told him it is the same account just a different card and he maintained that banks provide this and I should contact my bank to request it. I contacted my bank and they told me there is no such document and that the casino must have got it wrong. So now because the Goliath casino will not pay me as I haven't got proof of my previous card. How ridiculous are casinos getting. Please be careful which casino you are using as they will try anything/reason to avoid paying you if they can. I'd just like to add they at no point contacted me to say they can't accept my payments to them as the "card" number was different. Please can you look into this LCB?. Here is the conversation.....regarding your account
G

Goliathcasino
Thu 08/11/2018 08:16
Inbox
To:

hidden for [email protected];

[8:54:46 AM] Visitor: Hi
[8:54:49 AM] Chris: Hello and welcome to Live Chat. My name is Chris, how can I assist you today? :)
[8:55:01 AM] Chris: hi
[8:55:04 AM] Visitor: Hi Chris. How are you?
[8:55:33 AM] Chris: good thx u?
[8:56:29 AM] Visitor: I made a withdrawal 2 days ago and uploaded the documents your colleague Jake advised me to upload and in a typical manner my withdrawal
[8:57:15 AM] Visitor: Has been delayed. I recieved an email to say that I need to upload documents. Could you check it out for me please
[8:57:27 AM] Visitor: I'm doing fine man thanks for asking.
[8:57:57 AM] Chris: ok Can I ask you to confirm your Username Please? :)
[8:58:10 AM] Visitor: Yeah realreelking
[8:58:23 AM] Chris: Thank you, I'm checking your account, one moment please :)
[8:59:00 AM] Visitor: Ok cheers
[8:59:45 AM] Chris: which documents did you sent first time?
[9:00:09 AM] Visitor: I uploaded my passport and debit card
[9:01:26 AM] Chris: but only 1 debit card or both?
[9:02:13 AM] Chris: we needed •Copy of credit cards xxxx, xxxx (you can cover the full number, just leave the last 4 digits, name and expiry date visible)
[9:02:17 AM] Visitor: The debit card I have been using on here
[9:03:02 AM] Visitor: I no longer have the xxxx card ad it was my previous card.
[9:03:56 AM] Visitor: As*
[9:04:43 AM] Chris: Hmm i think they will ask for proof of closure !
[9:05:11 AM] Chris: all cards used online have to be verified by law or show proof of closure
[9:06:20 AM] Visitor: I've never heard that in ally time gambling online. The acc no and sort code are the same. It isn't a different account. That is ridiculous
[9:06:28 AM] Visitor: All my*
[9:09:09 AM] Chris: sorry about that but this is the casino's procedure
[9:10:01 AM] Visitor: Lmao how do I get proof of closure when I haven't closed my account?
[9:11:03 AM] Chris: you said its same account no?
[9:11:43 AM] Visitor: Yes exactly I a haven't closed my account.
[9:12:23 AM] Chris: banks do provide a proof that the card is no longer in use :)
[9:13:06 AM] Visitor: This is the most funniest casini I have ever encountered.
[9:13:49 AM] Visitor: I have screenshot this conversation but I request Chris that you email this conversation to me too.
[9:14:56 AM] Chris: you can copy the chat from your side Martin :)
[9:15:38 AM] Visitor: You can also by "Law" provide me a copy of the conversation too. I am experienced enough to know that!
[9:16:22 AM] Chris: not a problem Martin, sending now :)

P.s. Viva La LCB the best website on the entire worldwide web. I love you guys xx

Hi mcbrisko,

Thanks for sharing your experience with us. We don't have this brand listed on LCB. However, we'll notify them for sure and try to get some answers regarding your case. Keep you posted. 

Brilliant, thanks MelissaN. ❤

You are welcome. We contacted them through contact us form and we're waiting for their feedback. Let's see if they are going to reply. 

I hope you get your withdrawal. I agree with you, that casinos will do ANY and EVERYTHING to find a loop hole, and a silly little reason to avoid paying you, what you win. 

I have found that out of the thousands of online casinos, there are VERY FEW Honest casinos.... and when you find one, you should stick with it. That is what I have had to do.

Even though some of the promotions are tempting... Good luck to you 

Hey Melissa,

Thanks for that, all the best to you in the future too. Fingers crossed you hit that big one x

You're welcome. We've chatted with their live support and their agent found the query we sent and promised she'd look into it personally and get back to us. Hope we'll get some answers. 

Keep you posted. 

We just a got a reply from the casino support team. Namely, they can't share any info about players' accounts with the 3rd party. They promised they'd get in touch with you and sort out the issue. Please let us know if you hear from them.