CLOSED [due to the casino's unresponsiveness]: Funds withheld by luckyowlclub - $927 withdrawal pending

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Last post made 15 days ago by JovanaV
mazzica
  • Started by
  • mazzica
  • Italy Jr. Member 90
  • last active 7 days ago

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  • mazzica
    • Started by
    • mazzica
    • at Oct 02, 24, 08:11:36 AM
    • Italy Jr. Member 90
    • last active 7 days ago

    Luckyowlclub.com has been holding my funds for almost a year, they processed only one withdrawal out of three, there are still $927 missing please kindly intervene, it's frustrating to notice that more and more operators are unreliable, thank you. Username in the casino is mazzica.
     

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 03, 24, 01:31:49 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Hello mazzica,

    Thank you for providing us with your account details. We've contacted the casino rep to check your account.

  • Robert Teachout
    • Replied by
    • Robert Teachout
    • at Oct 07, 24, 04:20:14 PM
    • Massachusetts Sr. Newbie 18
    • last active 9 days ago

    i hate lucky owl & Its did the same to Me ....... zI gave up

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 08, 24, 04:57:21 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Thanks for this post from:

    Hello mazzica,

    We've contacted the casino rep and asked for an update regarding your case. 

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 11, 24, 04:47:24 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Hello mazzica,

    We've contacted the casino rep again regarding your case.

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 15, 24, 04:10:21 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Hello mazzica,

    We've got an update from the casino rep stating that your case will be resolved very soon. Please could you update us on the progress?

    Thank you.

  • mazzica
    • Replied by
    • mazzica
    • at Oct 15, 24, 04:43:14 AM
    • Italy Jr. Member 90
    • last active 7 days ago

    Sure, I will let you know. Thanks. Please advise the casino representative that I had to request a new payout because my old Bitcoin wallet is not in use anymore.

  • mazzica
    • Replied by
    • mazzica
    • at Oct 17, 24, 07:39:53 AM
    • Italy Jr. Member 90
    • last active 7 days ago

    Still not payment, can you please contact the casino rep? thanks in advance

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 17, 24, 07:47:37 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Thanks for this post from:

    Dear mazzica,

    We contacted the casino rep and inquired about an update regarding your payment. Keep you posted.

  • Zipmeister
    • Replied by
    • Zipmeister
    • at Oct 20, 24, 01:15:31 PM
    • United States Newbie 6
    • last active 11 days ago

    I still have a pending payout request with Lucky Owl Club. It has been over a month and they have still never responded. I don't think I will ever get paid. 

  • Adnan Cokic
    • Replied by
    • Adnan Cokic
    • at Oct 20, 24, 03:28:10 PM
    • Bosnia and Herzegovina Newbie 6
    • last active 3 days ago

    So, how did it go? Got all pending withdrawals completed or they don't wanna send out the winnings?

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 21, 24, 07:47:59 AM
    • Serbia Moderator 1797
    • last active 9 hours ago
    Zipmeister wrote:

    I still have a pending payout request with Lucky Owl Club. It has been over a month and they have still never responded. I don't think I will ever get paid. 

    Hello Zipmeister,

    Your complaint is being handled on THIS THREAD. We contacted the casino rep regarding your and mazzica's cases and will let you know as soon as we hear from them. Please note that due to the weekend, there could be delays in processing the withdrawals.

    Thank you for your patience.

  • mazzica
    • Replied by
    • mazzica
    • at Oct 24, 24, 06:17:02 AM
    • Italy Jr. Member 90
    • last active 7 days ago

    Still not payment...

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 24, 24, 06:47:19 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Thanks for this post from:

    Dear mazzica,

    We have contacted the casino rep again and asked for an update. 

    Thank you for your patience.

  • mazzica
    • Replied by
    • mazzica
    • at Oct 29, 24, 04:44:00 AM
    • Italy Jr. Member 90
    • last active 7 days ago

    Thanks for this post from:

    Hello there, any news? 

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 29, 24, 04:55:50 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Dear mazzica,

    Unfortunately, no. We keep sending them reminders, but we still haven't received an update regarding your case. We will ping them once again, and let's hope there will be any news.

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 31, 24, 08:27:40 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Dear mazzica,

    Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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