RESOLVED: Eternal slots casino

How do I submit a complaint about the new game having an error 

I've also had the same thing happen to me 2 times. And once they said I was one over my limit to cash out I only played the loyalty spins and new game spins and was still denied.. on 2 separate occasions. Please look into those withdraw denials also. My user name is e***

and I also have deposited several several times 

could someone with eternal slots please look at this for me.

I played the new game and had a spin that according to the rules for the game it should have triggered free spin feature and it didn't trigger anything. 
I also was denied a withdraw request a while back and was told I was one over the limit for my withdraw. 
I had only used the loyalty rewards and my monthly spins ! I had deposited several times and maybe have only withdrawn one time! And I got denied my withdraw?

Hello ericadawn11-0,

Thank you for providing us with your account details. We've contacted the casino representative. Please keep an eye on this thread for updates.

Dear ericadawn11-0,

Do you happen to have any screenshots or more information about the bet? If you do, please send them to us via private message.

Thank you.

Hello ericadawn11-0,

Do you still need assistance?

Thank you.

Yes I have added it 

I don't see the screenshot though 

This is not a winning hit 

Dear ericadawn11-0,

We've contacted the casino rep again regarding your case. Keep you posted on this thread.

Dear ericadawn11-0,

We received an explanation from the casino rep that the "Free Spins" symbols simply did not appear on any of the 25 Pay-lines that are part of the game. So unfortunately, in this case, there wasn't a winning hit. We will have to close this complaint and mark it as resolved.

Thank you for your understanding.

Eternal slots has not only restricted my account even though I have never gotten a withdraw from bonus's that were in excess of their "bonus standards" 

10 bonus codes are allowed between deposits and now I am not able to redeem those 10. That's not even the most messed up part... when I signed up I was GUARENTEED SPINS FOR LIFE" and now that guarantee is not being honored. Even though I just deposited yesterday, they said I have to deposit again to use the 30 daily spins?!?! I have deposited almost 2000 and not withdrawn even close to that amount. Less than 800... and now I'm restricted and the free spins daily guaranteed is apparently not a guarantee!!! SO MESSED UP. 
it's not like I've gotten even close to exceeding the bonuses allowed for their site... I deposited yesterday and lost. Then I used a code they sent me via email that required a deposit that day. Then I used the weekend spins for players who deposited 20 during the week and then cash back on my deposit.... lost on all of those.... the cashback was only 1.28 and the cashback isn't even considered a freebie as it was directly related to my deposit otherwise I'd have to deposit again to get my cashback from my deposit! So that's obviously not going to be the case so counting cashback as a freebie can't be done! 

they've also not added any of my comp points from my deposit!!! 
inwould like the casino rep to explain what Eternal Slots is doing by not even honoring their guarantee 

Why did this marked resolved but I've got no reply from anyone? Am I supposed to make a new post ?

You are correct! I am sorry for taking up your time one this matter. However I would like to open yet another complaint with eternal slots... again... I should have known better than to keep depositing here but the guarantee given by them to entice people to join their casino is now being taken back from me?  I just deposited yesterday and they want me to deposit again before they allow me to use rhe n guaranteed spins for life.... that's the same as if I were to do a charge back on my deposits. I mean, if we can just do and say what we want without any care to a guarantee already given then we might as well just start throwing out own poo and each other!! Just saying I would like my promised spins. I done my part and I expected them to do the same.  One thing to take away any no deposit codes between deposits but to take away something already promised after they got what they wanted is BS 

Hello ericadawn11-0,

We've contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Hello Erica,

Please keep in mind that once your account is labeled as a "Bonus Hunter" class, your access to Free Bonuses is being limited, as it's mentioned within our Terms&Conditions page.
- https://eternalslots.com/terms - "After a player has been identified as a "bonus hunter" or "bonus abuser," their eligibility for future bonuses and promotions will be restricted." - 

In regards to our "Free spins forever" promotion, clear terms have been set up along with the Casino since the very beginning of our establishment. You can find them here on the Promotions on our site - https://eternalslots.com/promotions

Since your latest Deposit, you have used 3 Free Promotions, and that is the reason why the Daily Spins were not available at the given moment. However, we can find a way to squeeze in an exception for you, and process the mentioned Spins to your account. They will be sitting on the account until you're ready to spin them away.

Thank you for your understanding on this matter. 

Best regards,
Mario L. 
Eternal Slots Casino

Okay so now they send me an email, the FIRST one I've gotten since my account restriction 2 months ago. It specifically states No Deposit Required. 
side note, I have noticed they don't send out junk mail in bulk. No, when they send one out,  it's sent to that person or a group of specific people.  So when I was sent an email for the first time since restriction 2 months or so ago, I was glad to see they came to their senses and I go to their site to redeem the code... I'm told to make a deposit... The email said I didn't need to make a deposit. So either their chat group or their marketing group is wrong. Btw, same at Mr O, account restricted I don't know why I still bother since both have made a nice amount of money from me yet both restricted my account.. anyway, Mr o was hesitant to redeem because my last transaction was a withdraw from a free promo. Yet they still  honored the email. . Now with eternal, I've made more than 5 deposits this month and haven't withdrawn from any of those deposits. All straight deposits also btw. And they are finally sending me an email for a freebie for the first time since this "restriction" and now  chat refuses to honor it?!?' Cmon. 
what is this restriction crap anyway? I am seriously being treated differently because they let me redeem codes! They didn't pay out on anything over their limit and now they are treating people who have paid to play their like a bunch of bottom feeders... I'm they got well over 1,000 profit from me! This place has power in the wrong hands  

Please just close this account. This is a messed up way to do business. 

Hello ericadawn11-0,

We've contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Hello ericadawn11-0,

We've received feedback from the casino rep that if you'd like to close your account, you'll need to send them an official email at their designated email address.

Thank you.