CLOSED: [Due to inactivity of submitter]: Reel Fortune.com not trustworthy

Hello, It's been 10 days since I requested my cashout, and I haven't received a single penny. They keep making excuses and delaying the process without any legitimate reason. This experience has been incredibly frustrating and has led me to believe that their operations might not be trustworthy. I strongly advise everyone to steer clear of this company to avoid similar issues. It's better to be safe and go with a more reliable service that respects its customers and their financial transactions. Stay safe and always do your research!

Sorry to hear about your withdrawal Mazica. Please private message me your casino username and we'll get in touch with the casino rep.

Hi mazzica,

We received your account details. The casino rep has been notified. Keep an eye on this topic for the update. 

Hi mazzica,

We chatted with the casino rep regarding your case. She advised us that the the casino manager couldn't share much info with us due to privacy policy, (you are not tagged to lcb, you came though some other affiliate). They only said that you took a bonus that you were not allowed to take and there are terms for that.  If you want to know more details, you needs to contact the customer support at [email protected].

Please keep us posted. 

Hi mazzica,

Have you got any update regarding your case? 

Since we haven't heard anything from the player and the casino advised that they can't share any info with us since the player is not tagged to LCB, we'll close this case. 

Hello,

Thank you for the update. I understand the privacy policy restrictions, but it's crucial to note that I make it a point to confirm the rules via live chat. John, who has been my point of contact for these queries (and has also been the one apologizing for cashout delays with various excuses), has confirmed that there are no max bet or cashout limits for the "Steve Hammond 200% Crypto" bonus.

However, the reality has been quite different. Despite having all the chat transcripts saved as evidence, I continue to face repetitive excuses whenever it's time for cashout. It’s not the amount of money that bothers me—it's the principle and the way these interactions reflect on the casino’s business practices.

It seems to be a recurring theme not just here but also with other RIVAL casinos like Lucky Owl Club, where I have unresolved complaints under similar circumstances. It appears to be a business model focused more on stalling and less on service.

Thanks again for your assistance and for keeping the lines of communication open.