RESOLVED: Delayed withdrawal at spin247 casino for no reason

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Last post made 10 days ago by JovanaV
ntm1993
  • Started by
  • ntm1993
  • Sr. Newbie 36
  • last active 10 days ago

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  • ntm1993
    • Started by
    • ntm1993
    • at Nov 07, 24, 01:53:45 AM
    • Sr. Newbie 36
    • last active 10 days ago

    I have a pending withdrawal with this casino. Withdrawals are supposed to be processed within 3 business days. We are now into the 4th business day and the withdrawal is still pending. I enquired at the livechat to ask when my withdrawal will be processed and I was shocked when the agent said that they have no means to communicate with the finance department. This basically means that the live chat is useless in this regard and I have no way of knowing what it happening with my withdrawal. As for verification, I went to the verification page many times (even just now) and on the page it is stated that there is no need for my account to be verified. I have attached a screenshot of the verification page, taken just a few minutes ago. 

     
    The email address I used to open my account with spin247 is th***. Please redact the email once you have seen this.
    Spin247

    2.8/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 07, 24, 03:33:28 AM
    • Serbia Moderator 1843
    • online

    Hello ntm1993,

    Could you please let us know if you've perhaps asked the casino support if verification is indeed not required for you? It’s always advised to double-check such information.

    Thank you for providing your casino credentials. We will reach out to the casino rep regarding this matter.

  • ntm1993
    • Replied by
    • ntm1993
    • at Nov 07, 24, 03:50:48 AM
    • Sr. Newbie 36
    • last active 10 days ago

    Hi. I just asked the casino support and they said that so long as the verification page says there's no need for me to upload documents then I shouldn't submit documents. That could maybe change in the future but until then I shouldn't submit anything. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 07, 24, 03:56:25 AM
    • Serbia Moderator 1843
    • online

    Thank you for letting us know, ntm1993. We have contacted the casino rep and will update you as soon as we receive their response.

  • ntm1993
    • Replied by
    • ntm1993
    • at Nov 09, 24, 03:45:08 AM
    • Sr. Newbie 36
    • last active 10 days ago

    Withdrawal was just processed.  Thanks so much for your assistance.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 10, 24, 11:53:18 AM
    • Serbia Moderator 1843
    • online

    You are most welcome, ntm1993! thumbs_up

    Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

    We will now mark this complaint as RESOLVED.

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