CLOSED [Due to inactivity of submitter]: Complaint regarding Mr Vegas

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Last post made 1 year ago by Berks
NubTheGreat
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  • NubTheGreat
  • New Zealand Newbie 10
  • last active 4 days ago

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  • This complaint is on behalf of my partner towards Mr Vegas

    She has been trying to claim these spins for over a month. Every time she tries to sort the issue over the sites live chat she gets told that its been passed onto the correct department and to wait for support to contact her. And no support or anyone has followed up even though my partner has been contacting them every few days.

     

    Username: D*****

    Email: dan******[email protected]

  • Hello NubTheGreat,

    Please note we don't have this brand listed on our website, however, we sent them an email and notified the casino support team about the issue your partner is experiencing. 

    Once we hear back, we will let you know.

  • Hello NubTheGreat,

    As we were advised by the representative, the player received free spins on a different game, because the free spins couldn't be granted on the original game "due to an issue causing conflict between the local currency and the reward's native value, making them unable to play freespin rewards they have received for this game."

    The representative also mentioned that they are actively working on resolving the issue and have escalated it to the game provider. They expressed their hope that a solution will be found soon.

  • Hello NubTheGreat,

    Any update? 

  • Hello NubTheGreat,

    We will be closing this complaint due to inactivity of submitter.

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