CLOSED [Due to inactivity of submitter]: Complaint regarding Mr Vegas

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Last post made 1 year ago by Berks
NubTheGreat
  • Started by
  • NubTheGreat
  • New Zealand Newbie 10
  • last active 6 days ago

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  • NubTheGreat
    • Started by
    • NubTheGreat
    • at May 29, 23, 04:49:19 PM
    • New Zealand Newbie 10
    • last active 6 days ago

    This complaint is on behalf of my partner towards Mr Vegas

    She has been trying to claim these spins for over a month. Every time she tries to sort the issue over the sites live chat she gets told that its been passed onto the correct department and to wait for support to contact her. And no support or anyone has followed up even though my partner has been contacting them every few days.

     

    Username: D*****

    Email: dan******[email protected]

  • MilicaLCB
    • Replied by
    • MilicaLCB
    • at May 30, 23, 01:39:47 AM
    • Serbia Moderator 1517
    • last active 1 day ago

    Hello NubTheGreat,

    Please note we don't have this brand listed on our website, however, we sent them an email and notified the casino support team about the issue your partner is experiencing. 

    Once we hear back, we will let you know.

  • MilicaLCB
    • Replied by
    • MilicaLCB
    • at May 31, 23, 01:42:04 PM
    • Serbia Moderator 1517
    • last active 1 day ago

    Hello NubTheGreat,

    As we were advised by the representative, the player received free spins on a different game, because the free spins couldn't be granted on the original game "due to an issue causing conflict between the local currency and the reward's native value, making them unable to play freespin rewards they have received for this game."

    The representative also mentioned that they are actively working on resolving the issue and have escalated it to the game provider. They expressed their hope that a solution will be found soon.

  • Anchi
    • Replied by
    • Anchi
    • at Jun 05, 23, 01:19:00 PM
    • Serbia Admin 13545
    • last active 1 day ago

    Thanks for this post from:

    Hello NubTheGreat,

    Any update? 

  • Berks
    • Replied by
    • Berks
    • at Jun 08, 23, 07:09:14 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello NubTheGreat,

    We will be closing this complaint due to inactivity of submitter.

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