RESOLVED - cleos vip processor error

hi. on oct. 1 cleos deposit processor was having several problems. everyone has been complaining on facebook and everywhere else.  well for me, every other deposit declined.  I use a prepaid visa, which means i load cash on to it.  Well their declined deposits actually pended.  I contacted them on oct. 1 and they gave me a 20 dollar freebie and stated i had to wait three to five business days and then the pending charges would be dropped for sure.  Well on Oct. 6 they posted.  I sent them an email showing them my statement of pending charges and posted charges all through their processor allcdmedia.com.  They told me they would get back to me on october 7, and i got an email oct. 10 or 11th.    No one contacted me on october 7th like they said they would.  They had the nerve to say the charges declined.  I dont even think they looked at my statements. they looked at their transaction sheet and that was it.  Then they said i never sent statements, which of course i did.  Now they are telling me they will contact me tomorow, oct. 14.  It has been two weeks and they owe me 80 dollars. Because of this mistake, I dont have access to my real cash.  They also said it was my bank error.  I told them that is impossible because it shouldn't have pended if it declined, and that it was their processor error.  Other people are saying that the withdrawal from credit card happens, but their cleos account is not being credited immediately, and some are waiting more than three days for their credit to post.  I just want my refund back to my prepaid visa.  Can someone help me?

I remember someone warning about cleos. I couldn't get them downloaded maybe a good thing. Hope you get your payment

stick a fork in them...they are done....another ROGUE

Unfortunately I do not believe there are any reps anywhere.  You are just going to keep having to deal with the customer service, or maybe go post on the facebook.

Too bad you didn't see the issues before you deposited, or if you did see the issues before you deposited too bad you continued on with deposit.

get this. today they sent me proof that  i was given credit for extra charges.  The proof they gave were for four debits i did with my master card. they are saying credit.  how are you giving me credit for something i purchased on a different credit card.  they wont listen. its like they are idiots.  You cant use mastercard transactions as proof of credit. i am doing their investigation for them.

I like Rena couldn't download or install their software, a blessing in disguise if you will. 

Thank-you very much for posting about this horrible nightmare you're going through!    I know my Thank-you is of  no help or consolation to you, but, at least you're saving countless others from the same or worst situation.  I know BFD, I just want my money back!  Just know there are some that appreciate your post.

I really hope you get your money back.  Its just a shame that U.S. players have no avenue of redress against these crooks!  I keep crossing my fingers that in the near future we'll have online regulated gaming!

Just a thought, can your credit card company help out.  I'd bet if one or all of the company's that players use to deposit at this crap casino, refused to process player deposits anymore, some of those morons would wake-up.  Just a thought!

Good Luck! 

what is their transactions being processed as currently? is it still the same?

I just recieved my check for $1100 last week, without problems.  I love this Casino.  I sure hope any issues are solved for you all Soon!!!!  Wishing you all Good Luck with all Casinos

That's awesome momzie, congrats to you! 

Sorry to hear the problems you are having p0kahantis i hope it gets straightened out. Please PM your user name and and transaction details including amount and date and i will contact them to see if this can get settled.

I personally have not had any problems with Cleo's VIP Room other than getting kicked off a Slot and losing connection which i am connected back to the Slot almost instantly in most instances.

I love their games and 101 Lions is my fav! 

I have a couple of questions for Momzie,

Did you use/play any type of bonus?

You said you received a check from the casino, how long did it take to receive it and what type of deposit method did you use?

I really would appreciate it if you can answer these!

Thanks!

Cleos VIP Room promotion appreciates the trust that our customers place with us; our team treats each case with the seriousness that it deserves especially when it comes to processing.

In this particular case we had logged an inquiry with our processor, unfortunately our processor has taken longer than desired to respond. We have apologized for the delay and have taken steps to remedy the case for our customer.

We are working to further improve our processing offering so that our customers may have the best experience possible. Please don’t hesitate to contact our support team if this is not the case.

Sincerely,

Kerin Tweddle
Cleos VIP Room Rep.

hey e1,

i finally got my money returned yesterday the 19.  it took 19 days to fix problem. but they did fix it.  ty cleos.  next time i would have my money returned to me as quickly as i deposited it.

Pokahontis

Its good to read that your potential problem didn't  turned into one and you got your money.  I completely agree with BMWStack, it shouldn't take 19 days to process anyone's withdrawal. 

This situation could of ended like so many, many, many, other peoples have.  They never get  their money and then they are told  it was because of some  lame reason(s).

I guess the old saying, "Better Late Than Never!" certainly is applicable in this case. 

Good Luck and I hope you win tons more!

you know what really kills me is t hat they had the nerve to tell melcb that this was an isolated incident. and there have been several complaints on facebook and other affiliates about over charging and taking up to five days to credit account with a deposit.  Ironically, sunday night i made a deposit. it came off my credit card. i got a receipt from their processor, but no money posted to my account.  it took 48 hours for my cleos account to be credited. so much for quick deposit.