RESOLVED: Circus.be: vaguely long withdrawal of funds

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Last post made 7 years ago by MelissaN
Dragon21
  • Started by
  • Dragon21
  • Belarus Full Member 132
  • last active 1 month ago

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  • Hello, it is my first complaint, don't judge too severely
    Circus.be casino username: Dragon21. Amount: 74 euro.
    I've registered from the no deposit bonus LCB page and won from 5 euro registration bonus.
    I wagered them in sport section so I doubt I break any rules while wagering went.
    I asked for withdrawal on 18th September and on 22d got the confirmation that my documents were accepted and withdrawal should be finished in 24 hours.(scr.1)
    On the next day (23d Sep) withdrawal was finished(scr.2)
    Few days later I got e-mail from support telling me there was a problem with my IBAN so they couldn't send me money and asked to give more details which I gave straight away.(scr.3-4)
    And their last informative message was on 27th Septeber.(will add screenshot below)

    Eventually since the withdrawal was finished on 23d September - today is the 10th day with no evidence of attempts to send money on my bank account. And 8th working day. (5-7 days takes withdrawal on their T&C).
    I hope this thread will accelerate casino support to consider my query a bit faster. 
    Thank you very much, dear LCB.

    2.7/ 5

  • Screenshot 5

  • Hi Dragon21,

    Sorry to hear about the issue you are having with your payouts. We're going to contact the casino and ask for more info. Keep you updated. 

  • Another .be casino that is clearly VERY VERY slow and vague with payments etc ... Im not a big fan of the .be casinp's that I played at ...

    I hope you will get your money soon !

  • We have notified them and still waiting for their reply. Hope they'll get back to us soon.

    Keep you posted. 

  • Thank you so much for the help. They answered me today with the confirmation of transfer.


    P.S Not sure if this complaint should be closed now until I get money, but seems like everything is fine. Thank you so much all guys. 

  • First get the money ... after that please tell our hero MelissaN that you got it ... and after that it can be closed :)

  • Allstarmikey wrote:

    First get the money ... after that please tell our hero MelissaN that you got it ... and after that it can be closed :)

    Okay, I got it. Thanks:)
    Dear, MelissaN, don't close the complaint for now please, as soon as I get money I will reply right away here. 

  • Dragon21 wrote:

    Allstarmikey wrote:

    First get the money ... after that please tell our hero MelissaN that you got it ... and after that it can be closed :)

    Okay, I got it. Thanks:)
    Dear, MelissaN, don't close the complaint for now please, as soon as I get money I will reply right away here.

    Wow! That's good news. Hope it will hit your account veryyy soon.

    No worries the topic won't be closed until you get your money. Look forward to hearing the great news! wink

  • Hello, just got the money on my card. 58 usd instead of 74 euro, which is probably fine for SWIFT transfers from Belgium to Belarus(a think a lot of bank-correspondent between). The thing is it said bank transfer has no fee from circus.be side, and my bank takes 0.8%. Anyway not really gonna try to find out futher. Thank you very much, dear MelissaN. It is always pleasure to get some money from free bonus:) Thanks to Circus.be also. It took 3 days only after getting proof of transfer. Actually very decent site, iven with long verification.

    2.7/ 5

  • Dragon21 wrote:

    Hello, just got the money on my card. 58 usd instead of 74 euro, which is probably fine for SWIFT transfers from Belgium to Belarus(a think a lot of bank-correspondent between). The thing is it said bank transfer has no fee from circus.be side, and my bank takes 0.8%. Anyway not really gonna try to find out futher. Thank you very much, dear MelissaN. It is always pleasure to get some money from free bonus:) Thanks to Circus.be also. It took 3 days only after getting proof of transfer. Actually very decent site, iven with long verification.

    Good to hear you got the money. Yes, it's probably the transfer fee. 

    Enjoy! Glad you got it. smiley

    2.7/ 5

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