Hello, it is my first complaint, don't judge too severely
Circus.be casino username: Dragon21. Amount: 74 euro.
I've registered from the no deposit bonus LCB page and won from 5 euro registration bonus.
I wagered them in sport section so I doubt I break any rules while wagering went.
I asked for withdrawal on 18th September and on 22d got the confirmation that my documents were accepted and withdrawal should be finished in 24 hours.(scr.1)
On the next day (23d Sep) withdrawal was finished(scr.2)
Few days later I got e-mail from support telling me there was a problem with my IBAN so they couldn't send me money and asked to give more details which I gave straight away.(scr.3-4)
And their last informative message was on 27th Septeber.(will add screenshot below)
Eventually since the withdrawal was finished on 23d September - today is the 10th day with no evidence of attempts to send money on my bank account. And 8th working day. (5-7 days takes withdrawal on their T&C).
I hope this thread will accelerate casino support to consider my query a bit faster.
Thank you very much, dear LCB.
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