UNRESOLVED: Casino Cromwell payment issues

Hi! I have also same kind of problem with this casino. Can you help me too?

We don't have this brand on LCB. We tried to get in touch with them regarding the previous complaint but with no success. No one get back to us. However, we can try again. Please provide me with your casino username. 

Hi, Melissa!

• I am Jovain12 in Cromwmell casino. Another topic Adele from Cromwell answered to Icnisa. 

Yes, I've seen her post. We'll get in touch with her and notify about your case. Hope we'll get answers soon. 

Cheers. 

We managed to get in touch with Adele from Casino Cromwell. She promised she'd get back to us soon. Please keep an eye on this topic. 

HI, Melissa!

You can forget my case. I don't want to hear nothing about this casino. I think this Cromwell should be blacklisted.

Don't notice my latest comment. Can you remove it, plesae?

Could you please tell me what happened? Did anyone from the casino get in touch with you? 

Unfortunately, we can't remove the posts, we can only close the case if you don't want to deal with them anymore. 

I got finally chat to talk with me but site and e-mails still not work.

So, did they sort out the issue? We'll send a reminder to the casino rep again and check when we can expect her feedback. 

This is situation right now. All e-mails still returns back. Chat is open but do not answer questions. Cromwell casino site can not send needed documents. Updating limits do not work. Only which works fine are games. I thought I would never got my money out of this SH casino, so I played for fun all my 3200 € wins and now I try forget this wholw place. I hope some how somebody could tell people to avoid this casino. 

I want them my 3200€ but I think it is impossille mission....

My opinion everything is not all right in Cromwell casino.

Oh, sorry to hear that. We sent them a reminder yesterday but still no reply. We'll keep on trying. Don't give up, we can wait for a few more days, maybe they get back to us and sort out the issue. The casino rep signed up on our forum so I guess they are willing to help. They even promised they'd looked into your case and address you personally on the forum. Let's wait for a few more days. 

Thanks for letting us and our members know about this casino. We'll all have that in mind. 

The casino rep got back to us this morning saying that she's been waiting for the feedback from her team. She should address you here on the forum today. Let's wait and see if she gets back to us with the resolution of the problem. 

Thanks! I think all is too late. Money are gone.... 

There is no funds left on our account? 

No, all gone. I played them because I didn't get no response. It's been over week when I tried to reach them and yet nothing happened. I'm going to make complaint in AskGamblers. I found Cromwell casino fron their site.

I show you situation, what it was last week. I wait and wait and thought that I can play money away for fun.....

Oh, sorry to hear that. They are very slow in response. You know we've been trying to get in touch with for days, then we finally got through to the casino rep and she promised yesterday that they'd provide us with the feedback but still nothing. It seems like it's not a good place to deposit your money. We're still going to get the answers regarding both cases on the forum. They need to tell us why they didn't pay out your winnings on time and why there was a delay.  

that was the very last thing you should have done... Now that the money is gone you cant really expect to get paid.

I let my hope to go.....

Here is few topics about Cromwell casino:

And one topic about Sprocess Ltd casinos:

I think at the end result will be same, 0 € to me.

 LINKS HAVE BEEN REMOVED. 

We needed to remove the external links you posted on the forum. 

Yes, you are probably right. Since you played all your balance the chances to get the money are very low. We can just wait for the casino's reply if they get back to us today, if not we're going to mark the case as unresolved. 

Yes, I understand removing. Sorry for that....

Unresolved, like all other sites too.....

Hi Jovian,

We were trying to get in touch with the casino rep, sent several reminders, they promised they'd look into your account and sort out the issue, but we never heard back from them. Since you got no updates from them either, we're going to mark this case as Unresolved. We tried our best to get it sorted. 

Hi Jovain,

I apologise for your experience at the casino.

Unfortunately, because you have already played the funds out, we are unable to assist you further in this matter.

Do not hesitate to contact us for further assistance.

Kind regards,