UNRESOLVED: Casino belgium closed my account and confiscated my winnings

Добрый вечер, я зарегистрировался в казино Casinobelgium.be получил 10 евро за регистрацию и успешно выиграл у меня на балансе 212 евро. Я написал им письмо на почту, на которое они ответили, может сделать вывод, что я сделал это позже. Я получил письмо, чтобы подтвердить на мой аккаунт я отправил все документы, на которых была проверена моя учетная запись, и я начал ждать вывода денег, но получил письмо о том, что теперь моя страна больше не принимается в Беларуси. Я был потрясен. Я сразу же написал им письмо, которое я сыграл, прежде чем вы очистили мою страну, и мои деньги приходят к выводу, что они все равно. предложил снять мои выигрыши с тех пор, как он был переигран перед новыми правилами, они отказались. У меня есть огромная просьба помочь в этом вопросе.

You are required to post complaint in English. Thank you

Hi xrezantema77,

Please post your complaint in English as I advised you in my message. 

Thanks 

I guess you are saying that "Casino belgium closed my account and confiscated my winnings"

You must be upset and fraustrated. Did they even provide you their reason why they did this?

I'm sure LCB will contact the casino direct and try to work it out with casino rep and managers. Just translate your post to English and LCB  support team will contact you right away try to help you and resolve it.   

Good Luck!

Good evening, I registered at casino Casinobelgium.be received 10 euros for registration and successfully won on my balance 212 euros. I wrote them a letter to the post, to which they responded, can conclude that I did this later. I received a letter to confirm to my account, I sent all the documents on which my account was checked, and I began to wait for the withdrawal of money, but received a letter stating that now my country is no longer accepted in Belarus. I was shocked. I immediately wrote them a letter that I played before you cleaned up my country, and my money comes to the conclusion that they do not care. offered to withdraw my winnings since he was replayed before the new rules, they refused. I have a huge request to help in this matter.

Thanks, xrezantema77. Your message has been forwarded to the casino. Still waiting for their reply. We'll keep you posted. 

Thank you so much MelissaN

Hi xrezantema77,

We finally heard back from the casino's support team after sending them several reminders. They advised us that they can't share any info with us due to confidentiality and security reasons. They invite you do go to their Contact page at the bottom of the website and fill it in as accurately as possible. Since they can't assist us in this matter please do as they advised and let us know if they reply back. 

I go to their website?

and there to write the essence of the problem.

Yes, please just explain to them what the issue is and provide as many details as you can. Let us know when you get the feedback. We won't close this topic until we hear the outcome. 

Good luck. 

Dear Artsem,

wrote a letter

In order to proceed with your payment we will need the following information.

The details we need are:

- Account number
- Account holder name
- Bank Branch code
- Bank name and address
- The amount you wish to withdraw

Thanks in advance for your feedback.

Thank you for your understanding

Regards,

Hugo

Have you sent them the details they required? 

yes,waiting for an answer

Great. Keep us posted. Hope you'll get the answer soon. 

First wrote 

Dear Artsem,

wrote a letter

In order to proceed with your payment we will need the following information.

The details we need are:

- Account number
- Account holder name
- Bank Branch code
- Bank name and address
- The amount you wish to withdraw

Thanks in advance for your feedback.

Thank you for your understanding

Regards,

Hugo

Then again 

Stanley, Oct 3, 10:23Dear,

As we explained in our previous email, your residence country is not accepted anymore.

Therefore your are not allowed to play on Casino Belgium anymore.

Thank you for your understanding.

Best regards,

Stanley

I write to them that   I played with you before my country fell into the forbidden

Thanks for sending this over. Hm! Let's see what they are going to say. 

Since the casino can't provide us with info about your case and they don't reply to your messages, we're going to mark this case as Unresolved. In case it is sorted out please let us know and we'll mark it accordingly.