CLOSED: Bronze casino

So i requested for account closure with classic slots along with napoli and majesty and all their sites should restrict me opening further account with their company but i managed to still open account with bronze casino please look at my old post who the advisor was and please see how they actually serve you when you ask for help

Hello Sweet16,

You can send me your casino username in PM inbox and we'll try to get in touch with them. However, as you already know, they still haven't replied to us regarding other complaints about Classy Slots and Majestic Slots.

Hi Sydney the username is the same as previous im surprised they dont reply at all

Hello Sweet16,

We've sent them an email regarding your complaint at Bronze Spins as well. Keep you posted.

Hello Sweet16,

We still haven't received a response from the casino. We've sent them another reminder email. Keep you posted.

Hi i have requested withdrawal they haven't responded back yet

Another site that accepted UK player without UKGC licence. I asked for a refund they are refusing.

They replied to my email saying

We do not investigate any complaints regarding refunds for license issues.Any action made by a player that seeks to initiate payment fraud will be contested by the financial department with your bank.

It's not fraud to ask for my money back when it shouldn't have been accepted in the first place

Username elenates

Hello Elly1234,

We've sent an email to the casino regarding your complaint. Please keep an eye on this topic for the updates.

Hello Elly1234,

We've received a reply from the casino. They say that your account was closed in August 2019 and that no issue was raised within a timely manner. 

We also have to remind you that UK is restricted country for Bronze Casino on LCB site and you can also find this info on their site under General Terms and Conditions:

2.2. It is the players’ responsibility to be aware of and comply with national legislation within the players’ country of residence. In the event that a player registers an account with this website in a prohibited country then we are not required nor obligated to refund any funds deposited or wagered by the player. To provide specific clarity, this website prohibits registrations and/or use of this website in the following countries. Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen and Zimbabwe.

Please note that you, as a player, also have to do your due diligence prior to making deposits at any casino to avoid similar issues.

However, we've asked them to provide us with more info about your case. We'll keep you updated. 

Thanks LCB. 

In reply to bronze- yes that's correct I closed my account when I realised something was fishy about them. It wasnt until the other day I realised with another casino about the ukgc licences they dont hold whilst accepting uk players.

I didnt realise there was a deadline on legislation (sarcasm)

Thanks for chasing it up with them. I'm not happy to just leave them to get away with it as yes it is partially the players responsibility but how can a site ask for verification and details which clearly state I am from UK and not do anything about it. It was ME who chose to close the account,not them. So they would have continued to take my deposits. 

Kind regards  

Any response from them lcb?

Hello Elly1234,

We still haven't received any additional details regarding your case. We've sent them another reminder email. We'll keep you posted.

Hello Elly1234,

Here's the reply we've received from the casino:

"Please be advised that UK players have always been prohibited to create an account at our casino under the terms and conditions. However, if a UK player managed to create an account we dealt with the player fairly.

The terms and conditions of the casino, as well as the privacy policy were presented to the player before a player could create an account and the player signified their agreement.

The player accepted the following: 29/07/2019 16:25:39 Player TNC version 41.1.1

On the Terms and Conditions of the Casino it clearly states:

By clicking “I agree” upon registration at this website, you are agreeing to be bound by all sections of the terms and conditions that follow. These terms and conditions are binding whilst using or browsing each and any section of this website.

2.2.It is the players’ responsibility to be aware of and comply with national legislation within the players’ country of residence. In the event that a player registers an account with this website in a prohibited country then we are not required nor obligated to refund any funds deposited or wagered by the player. To provide specific clarity, this website prohibits registrations and/or use of this website in the following countries. Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen and Zimbabwe.

Player obligated to check terms and conditions and follow it. This is to show our respect to UK laws.

The player is fully aware that she is playing on an offshore licensed casino.

On 16 August 2019, the player asked for her account to be closed on chat. She further claims that she is a member of Gamstop. The casino being regulated in Curacao is not part of Gamstop but as part of responsible gaming policy the account was closed immediately. Last bet was on 15/08/2019 13:56 and there were no deposits after the request. We can confirm that there was no available balance on the account at the time of closure.

Being a part or registered at Gamstop, means that she cannot create or allowed to play at any UK licensed casinos.

Further, the player had waited too late to raise her issue. Even if we think of refunding the deposits it is remotely and technically impossible to do so.

Lastly, the casino would like to invoke terms “20.3 If you decide to make a complaint about a specific transaction then you have 14 days in which to do so following the transaction. Otherwise we will not take your complaint in to consideration.”

Thanks very much LCB

I think this is awful. They are basically saying they would have dealt with it within 14 days but afterwards they wont. Accepting UK players money when they have no licence meaning they wont be paying any taxes yet are happy to take funds.

They also state - 

Even if we think of refunding the deposits it is remotely and technically impossible to do so.

Which again, is untrue as one other site has already sent me the funds. 

I will still be taking this further with gaming commissioner and curacao licence holder.

Lcb- any thing you can do if not you can close the thread and I will be in contact with commissioner as I know my rights! Thanks. 

Hello Elly1234,

Since there's nothing more we can do to assist you, we're going to close this thread.

If you are not satisfied with this decision, you can try to file a complaint with their regulatory body - Curacao.