Majestic Slots Review

Overview

Accommodating French gamblers, Majestic Slots casino offers a gaming environment with players from France in mind. Exploring a grand scale of regal gaming, offers variety, style, and class synonymous with Vegas that is the inspiration for the theme of this venue. 

Speaking of theme...

…it is beautifully illustrated, while the web design offers easy-to-navigate, yet stylish layout. Due to neat categories, players can quickly find what they are looking for.

And what will they find?

First, a promotion section with multiple incentives. There is a generous welcome offer for first depositors, extra spins, weekly cashback, and other interesting deals. The venue also features a VIP club and loyalty points.

Moving on to the game lobby we can notice that Real Time Gaming exclusively entertains players with a highly recognized and popular catalog of products engaging gamblers on a worldwide international level. There is something for all types of players, except for fans of live dealer releases as the provider doesn’t make such products.

At first sight it appears like a great online venue, doesn’t it?

Yet, it has a warning attached to it. Meaning there is more than beats the eye. Its core doesn’t respond to the image this site wants to portray, as we’ve found some not very majestic terms and rules, in addition to some serious complaints by players.

Integrity/Trustworthiness

We’ve learned so far that shiny presentation sometimes can mask not so flattering core. It is why we review and vent each casino thoroughly before we can add it to the list of approved platforms.

We dived deep into its small-font T&C section and found some unfavorable requirements for players to fulfill. It's an understatement to say that this site hasn’t passed with a flying color at all.

 In fact, some of the Terms and Conditions are predatory in nature including:

“If the accumulated deposits of a player do not exceed 200 €, the player is only entitled to a maximum amount equal to 10 x this sum during a withdrawal request (made according to his winnings). Example: cumulative deposits € 150, winnings € 2,500, withdrawal request € 2,500, effective payment only € 1,500, € 1,000 are eliminated from the player's balance”.

Removing a portion of winnings simply because a player didn’t exceed 200€ in total deposits is ludicrous. While gaming sites have the liberty to make unique rules (within the applicable laws), they also must be within reason.

Another serious issue we have notices is that:

“In the event that MAJESTIC believes that a user is abusing or trying to abuse a bonus or other promotions using different systems or strategies, or is identified as playing in a manner designed solely to exploit the attributes of bonuses, or takes advantage of any technical error in the software or system, or is likely to benefit through any form of abuse, then MAJESTIC can, at its discretion, only block, suspend, close the account of any user or withdraw the bonuses or promotions and the revocation of associated loyalty points that we deem appropriate and / or to refuse payment on the proceeds of such abuse by the player in question”.

Use a strategy or a system to win?

Of course, gamblers strategize. But there are no systems that can beat casinos. These terms are nothing more than flimsy excuses not to pay players, as happened to one player as you can read in our exclusive article Unpaid Winnings for more information.

It doesn’t end there since disadvantages are just pilling up, such as:

• If no deposit has been made for a period of 180 days from the date of the last deposit, the playable balance will be withdrawn or deleted from the player's account
• A fee of €20 or currency equivalent is applicable to all transactions by bank transfer
• The minimum withdrawal via bank transfer is €120 (instead €50) which is above the industry’s average
• Withdrawals via credit cards can take up to 7 days to be paid out

Players Complaints

Player complaints include having legitimate wins confiscated. Reports of declined withdrawals or extremely long wait times to get paid have been expressed from customers that have played there.

The predatory terms about “abuse of a bonus or other promotions using different systems or strategies” has cost one player a lot. Due to this rule, the site refused to pay up his winning.

What happened?

The player claims that he has played the PayDirt! slot for a while, without increasing or changing the amount of bet. In a stroke of luck, he has won over €15.000.

After completing all requirements, verification procedures, and a phone chat, the amount was decreased to €10.000 which the user was still very happy about. Everything changed when the withdrawal request was sent.

Until this moment, the player describes the management as courteous and professional. So, imagine his surprise when he received an email by the site stating he can’t withdraw its winnings.

A reason?

In a wage email, the operator is quoting the rule mention above and claims that player has been identified to play “with a system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino”, which is a direct breach of T&C resulting in block of the user’s account.

Since the operator didn’t respond to the punter’s explanation that he hasn’t used such a system, he made a complaint at LCB forum. After numerous attempts, we’ve got the same ambiguous answer – the payout was denied on the grounds of the "betting system" being used.

Of course...

…they didn’t specify what system was player allegedly use. Even if they do, it won’t be a viable reason since there isn’t one that can beat the site, as explained in details at WizardOfOdds.com.

Having such rule in T&Cs is predatory as any online venue can claim betting systems are being used every time a player wins. And that’s not a fair play.

Conclusion

This Curacao licensed gaming platform has been placed on our Warning list until further notice. It might offer numerous promotions, but it’s worth nothing if you can’t withdraw your winnings. Predatory terms are there to make sure of that, and there are no suggestions the operator will ever consider changing them.

Mistreating customers by not paying them is poor business practice. We advise players to refrain from making any deposits at Majestic Slots casino in the future and steer clear to avoid frustration and unresolved issues.