UNRESOLVED: .bitcoincasino.us

My experience at 'Bitcoincasino.us' was unlike anything I'd experienced at any casino, ever..........
I was actually enjoying myself playing 'Cherry Fiesta' at the lowest bet per line for that game;
0.01 mBTC, when I got a lucky break and hit the free spin feature that retriggered to the sum of 120 free spins and an ending balance of '93 mBTC!'
I continued to play, increasing my bet to 0.02 mBTC per line, then to 0.04 mBTC. I'd play 9 lines, 8 lines, 7 lines, even 6 lines, but my bet was never higher than 9 lines @ 0.04mBTC.

At about 8pm my balance was 84 mBTC.
All of a sudden it dropped to 34 mbtc, on a very small bet, impossible...................
I went and checked the WR% which was 87%. I went to check the history,
but I couldn't locate where my balance decreased by 50 mBTC.
I sent them an email about it, because I didn't change my bet to where I would risk losing more than half my balance in one spin. I was very close to cashing out and believe me, I wasn't having anymore big hits after the 120 free spins. I was just trying to complete the WR and cashout what I could.
They emailed me back with this;

Hello Deborah,

All of a sudden? ( Do you really think we are here to scam people for 35mBTC? - We are a serious company )

( This is where the above history was in the email )

I have credited your account with 0.05 Bonus, complimentary bonus.

Support,
BitcoinCasino.u

Actually, it was 50 mBTC not 35 mBTC and they did put it back in my balance. This is my balance at their site;
Balance: 50.11 mBTC = 63.92 USD
The thing is they are calling my balance a complimentary bonus, 'an active bonus!'
0.05 special Active
Amount 0.05000000 BTC
Amount wager requirement 2.50000000 BTC ($3,187.00)
Wagered percent 0 %
Date received March 06, 2017 06:31
Expiry date March 08, 2017 00:00
If this wasn't my balance or their mistake then why did they return it.
They just don't want to pay me! That's why they made it a complimentary bonus, 'an active bonus!' I have to complete the WR again.
This is not fair...............

This casino sent me the history shown above and circled where my balance changes bigtime,

I couldn't find it when I looked for it and I did NOT place that bet!

This is crazy................ I repeat, I did not place that one large bet!

I finished playing the remaining balance down to 0.11 mBTC and I did complete the WR.
The balance I have now; 
  Balance: 50.11 mBTC

That's the balance I should be able to withdraw ...................

How did they do this?

I know why!

Think you guys can help me?

very sad,

jade

Oh great, you Blacklisted these guys.....................

Yeah, I just saw it!

poor me,

jade

Hi Jade,

Really sorry for your bad experience with this Bitcoincasino.us. They were blacklisted a few days ago, they do not have the license and they were sending PMs to our members offering free spins if they sign up through their direct link and they also asked members to rate their casino which of course is not allowed here. This is not a good business practise. As soon as we found out what they were doing, we blacklisted them. This is a link to their review page. However, we're going to try to help you. Please PM me your casino username and we're going to contact them on your behalf and ask for the explanation. 

 Sent you a pm Melissa N.

Thank you so much,

jade

Hi Jade,

First of all i want to clarify that with the current bitcoin casino platform that we use it's impossible for us to modify any bets or stats while you play, and really there is no reason to do that, we are not here to scam people for 50 mBTC.

Experienced players here at LCB can confirm you this that this is impossible to do.

The screenshot you attached clearly shows that you bet that amount, it is almost impossible to be a mistake within the game. - There is no logic to this!

At the live chat Andrew has reported this issue and we immediately credited you with 0.05 Complimentary Bonus because we do not want our users to feel in anyway frustrate, sad or nervous.

You didn't even had a deposit and you complain something that has no logic.

I want you to be happy and not frustrated, if you was coming to live chat and asking more bonus i would give you an extra 0.05. We don't really care about money.

If you want me i can credit you with an extra complimentary bonus of 0.05 BTC so you can try again your luck at our casino.

Support,

BitcoinCasino.us

I did not place that bet! I am telling you, I did not place that bet! I can only say, close my account! I could never trust your casino.....................

I just wanted to say one more thing to you 'Bitcoincasino.us!' (I'm sure this will sound a little redundant after MelissaN's previous post)

Your casino already has several strikes against it here at LCB;

You do not have a license

You sent PMs to members giving free spins to sign up at your direct link instead of working out a deal with LCB that would go through their link and include all members

You asked members to rate your casino, that's not allowed

You are now Blacklisted at LCB

You can say whatever you want (it's impossible for us to modify any bets or stats while you play) to try to convince us that you are legit, but the best prediction of present ahd future history is past history! Your casino just doesn't measure up.  

I hope every member of LCB reads this topic and stays away from your casino.

'Bitcoincasino.us' has a bad reputation right out of the starting gate, built by your own actions.

I don't even care about how you scammed me.   I just want everyone to know that beside your casinos name is a BIG FAT WARNING! 

Goodbye,

jade

So glad I found this thread I opened an account with them awhile ago, and for some reason I never did deposit as I really didn't know how to go the bitcoin thing! Glad I did not deposit!

Great Kathy. We always advise our members to have a look at the list of the casinos with a Warning sign before they register and play there. 

Just by this statement alone shows you are truly an A-hole. I really hope no one ever deposit at your clip joint again. The only A hole on this forum is me and there is not enough room for the both of us. 
 

I always knew you were outspoken. I am dying laughing . You are my hero . 

You know what stands out for me in this entire situation?

THEY WERE WATCHING HER GAME PLAY AND INTERVENED.

In case that dosen't sink in, I want to say that again.  THEY WERE WATCHING HER....

I do not know what kind of information you provided this group, but in my view, a thief is a thief.

Watching your gameplay and intervening on their own behalf is a behavioral characteristic of a cheater and a thief.

Cheaters and theives are hyper vigilant with regard to, in their view, someone taking advantage of them and becoming victims themselves.

The irony...

This casino is run by cheaters and theives.  Period. I would take measures to secure your online identity and assets.  

Thank you all for your support!

No Thank you for bringing your case here and letting the community know your experience. Without them someone of would fall for the same BS that you went thru...

After reading this I think I was robbed by bitcoincasinous. I'll tell you what happened and you all can tell me what you think... 

I was playing blackjack and had raised my balance for 4BTC to close about 10 BTC and decided to make a withdrawal. I attempted to make a withdrawal for 9 BTC but ended up canceling the request because I wanted to keep playing. I had a really good blackjack run and got my balance up to about 16BTC when suddenly I get kicked off the site. When I try to log back in it says my password is wrong. I have to reset the password and I'm able to login.. my balance was taken from 16 BTC to .2 BTC. I receive an email saying my withdrawals were processed... 

I emailed the support team and they said someone with an IP address in PHX (major city about two hours away) had logged in and had submitted the withdrawal. 

Now, I never received the email verifying the Bitcoin address although support claims they sent it out. Also, the site claims they can hold BTC withdrawals for 24 hours, but weirdly they didn't in this situation although when I first attempted the withdrawal they didn't process it right away and I was able to cancel it. After reading some reviews on this site I think they robbed me of my winnings and my original 4BTC deposit. Do you guys think I'm right or am I being crazy?

Hm! That is weird! You never received the verification email and your winnings as well. We can try to contact them and ask for the explanation. They should be able to explain what happened there. Please provide me with you casino username. 

Hi Evelyn,

First of all, i would like to apologize for your situation. I am here to help & assist our players.

You said that "Now, I never received the email verifying the Bitcoin address although support claims they sent it out."

- We already send you an email with a screenshot of our customer.io email service account which clearly shows that the email confirmation for the new btc address has been seen by someone.

You said that "when I first attempted the withdrawal they didn't process it right away and I was able to cancel it."

- Payouts are usually instant. (1-5 minutes). The previous day you had 4 withdrawals also credited instantly to your btc address. Sometimes it might take longer if the support team is not available.

https://blockchain.info/address/16FezhUUqGrsMAD2ffq8R2bXLHM77niEie ($6,500 paid to you instantly)

Please understand that we are not here to cheat, we always pay our winners!

And no, you are not crazy. I truly understand how frustrated you might be about this.

Let me know if you have any questions or concerns that could help you out.

Bitcoincasino.us Support Team

Wolf in sheeps clothing....Baaaaaaad 

Hey guys, Guess what!

The game at Bitcoinusa I was playing when I won the money completing my wagering requirements.   The game where they changed my bet, 

'Chery Fiesta'

well, that game is nowhere to be found, gone,gone, gone.....................

How about that!

Tell me about it.i won a 15,000 jackpot on a no deposit bonus and its the only time ive ever seen the word balance change to practice credits.what a joke and they say theres no record of such gameplay can u send us a snapshot.they be lucky if I send them abuse. Lol.

@Adam,

Their customer service email said;

( Do you really think we are here to scam people for 35mBTC? - We are a serious company )

They are quite serious ripoff artists, no doubt!

Thank you for taking the time to tell us, they suck...........

jade

Unbelievable! I'm sorry you had such a bad experience guys. That's why they are blacklisted. We can't trust these guys either. You already know they tried to cheat us by sending PMs to our members promising free chips in return for positive comments and ratings, telling them to sign up through their direct link. You should avoid this brand. 

Glad I took the time to read this while at work today. I got an email from them and wasn't sure who they might be affiliated with. Luckily I stayed at bitstarz and had a successful day. A .05 BTC depositinto a .273 BTC withdrawal in about 2 hours

Good for you kimosabi0077.  Keep your money away from this casino!  It's bad news!