Make a complaint to the uk gambling commission first and ask them to send you an email stating they can't help you but they can confirm that this company is not licensed therefore is illegal for them to transact with you etc. Once you get that email that is your proof
UNRESOLVED: Betswagger Casino Refuse Refund
- Started by
- helpmeimme
- Sr. Newbie 45
- last active 3 years ago
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Lots of Bad reviews on Bovada recently Just wanted to get the LCB public opinion before i waste any more cash
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- Replied by
- helpmeimme
- at Apr 21, 20, 03:48:28 AM
- Sr. Newbie 45
- last active 3 years ago
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- Replied by
- gw2alzma
- at Apr 21, 20, 05:27:08 AM
- Newbie 4
- last active 4 years ago
helpmeimme wrote:
Make a complaint to the uk gambling commission first and ask them to send you an email stating they can't help you but they can confirm that this company is not licensed therefore is illegal for them to transact with you etc. Once you get that email that is your proof
Thank you, i'll give that a go. I wrote to the UKGC first.
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- Replied by
- Elly1234
- at Apr 30, 20, 03:58:10 AM
- Sr. Newbie 25
- last active 3 years ago
Hey
What's your update on thi . Did you manage to get a refund from them.
I'm having a similar issue with another website. After talking on live chat with them for hours he said he will request a refund through to security team but it will blacklist me globally from all gambling site . Not sure how true that is and anyway I'm not feeling confident they will give me the refund at all.
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- Replied by
- MelissaN
- at Apr 30, 20, 04:39:36 AM
- Almighty Member 15546
- last active 2 months ago
Elenates wrote:
Hey
What's your update on thi . Did you manage to get a refund from them.
I'm having a similar issue with another website. After talking on live chat with them for hours he said he will request a refund through to security team but it will blacklist me globally from all gambling site . Not sure how true that is and anyway I'm not feeling confident they will give me the refund at all.
Do you have an issue with the casino from the same group as Betswagger?
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- Replied by
- Elly1234
- at Apr 30, 20, 04:41:46 AM
- Sr. Newbie 25
- last active 3 years ago
No el royale casino and have posted on a forum. However I dont know if by law we are entitled to our refund . They 100 percent shouldn't be accepting UK players without a licence.
2.2/ 5
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- Replied by
- helpmeimme
- at Apr 30, 20, 04:55:06 AM
- Sr. Newbie 45
- last active 3 years ago
This one is still in motion, no further updates at the moment. In regards to el royale ask for proof that a refund was sent, for example an ARN (Acquirer Reference Number) anytime a card refund is issued this number is generated. This number can be used to trace the refund with your bank
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- Replied by
- helpmeimme
- at Apr 30, 20, 05:07:10 AM
- Sr. Newbie 45
- last active 3 years ago
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- Replied by
- Elly1234
- at Apr 30, 20, 05:11:33 AM
- Sr. Newbie 25
- last active 3 years ago
I have saved the live chat
However all they have said so far is that they will pass on my refund request to the security department
I will do a bank charge back as a last resort as I dont think my bank will be willing to refund me back what they will just see as gambling losses
Have your site said anything else to you since or is it just a waiting game for you now ?
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- Replied by
- helpmeimme
- at Apr 30, 20, 05:21:42 AM
- Sr. Newbie 45
- last active 3 years ago
If you have proof that the casino has agreed to refund you then the bank can't refuse your request as it was agreed, but they will ask you to wait the 10 days first. No I am just waiting on a few things and not from the website as they are extremely unhelpful. It will get resolved though and as soon as it does I'll update here
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- Replied by
- Takadhun
- at Apr 30, 20, 05:26:58 AM
- Jr. Member 61
- last active 8 months ago
Hi there,
Okay. Let's try to dissect first what went wrong and which fault weigh more subjectively so we can assess and try to find the best solution to this issue.
1. You claim to have access with the Casino with a only a Curacao license, thus make your argument moot. Any Casino is not responsible for software issues concerning and giving access to players that should not have access to it in the first place. This is Player's SOLE responsibility. It's like faking an ID pretending to be 18 yrs of age to get access. It is beyond the casino's capacity, in this case a software being the main problem.
My suggestion is to find out who provides the software services for the specific casino. However, this is a battle for the ages. However, seeing you are capable of making such amount of deposits to an online casino makes me feel this is a walk in a park for you. A domino effect should follow and the casino will still end up being responsible and will pay you more than the refund of the depksits you made.
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- Replied by
- helpmeimme
- at Apr 30, 20, 05:33:59 AM
- Sr. Newbie 45
- last active 3 years ago
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- Replied by
- Takadhun
- at Apr 30, 20, 05:56:17 AM
- Jr. Member 61
- last active 8 months ago
If you focus on the Licensee being the culprit so you can eventually get the Casino to pay is a hike. Mount everest like. And it can easily be countered by having the casino submit an application for the license, there is just no way you can get the licensee to appear before any court and actually testify on your behalf, as this being a corporation with own sets of by laws. Online casino has been around for so many years not much rules and regulations changed and by far none has been convicted of fraud or any.
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- Replied by
- helpmeimme
- at Apr 30, 20, 06:16:16 AM
- Sr. Newbie 45
- last active 3 years ago
I didn't make the rules or enforce them that was Curacao Egaming so the culprit is the casino. It would not surprise me if you are William Dornat or someone else working for a curacao licensed casino. It can't be countered as the damage has already been done, they would never get a UK License anyway. I have a solicitor based in willemstad who is dealing with it, no company is untouchable. I disagree with your last comment, regulators from different territories are able to fine curacao licensed operators, for example Cyberrock Entertainment NV were fined €350,000. I understand you have your opinions but these casinos are already noted in various forums about how dodgy they are so nothing you say will make a difference
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- Replied by
- helpmeimme
- at Jun 22, 20, 08:46:45 AM
- Sr. Newbie 45
- last active 3 years ago
Raised a chargeback with the bank and waiting for that to go through. Still taking legal action though as they are running a very dodgy casino, half the gaming providers dont even know they are using there software or allowing excluded countries to use them too. Thats if the software is legitimate, there have been many fake slots going around claiming to be from the real providers. There is a new name I have seen within UsoftGaming that runs Betswagger etc and that is Francois Casgrain [email protected]. I wonder if that is a real person or if it is this William with an alternative name.
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- Replied by
- astoct
- at Jul 06, 20, 12:02:53 PM
- Newbie 2
- last active 4 years ago
Hi guys. Literally just had the same issue and having exactly the same feedback now from this William guy.
I came across this forum after I was told I would need to wait 30 days to make a withdrawal as I'd hit my limit. It raised alarm bells as I thought the U.K. regulations don't allow that. Low and behold it all makes sense now.
I raised the question and mentioned I am a U.K. citizen and my acct was closed blah blah blah.
I replied stating term 3.17 in their terms and conditions stating upon deposit a one time verification will be required to ensure the user complies with the companies policies. I argued that if verification was carried out it would have been known I am a U.K. citizen. William replied saying I agreed to the terms and conditions and that I had circumvent their blocks and that lawyers had written the terms which I found laughable as it was nothing to do with what I'd asked him. His message was rude and abrupt so I called him on it and said I am asking 2 very simple questions. If I was verified why was it not flagged I am a U.K. citizen and how I have circumvented their blocks. I await a reply and will advise if I get one.
I also sent an email to [email protected] on the official website so will see who replies.
did you get a reply from frank@usoft.....?
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- Replied by
- helpmeimme
- at Jul 06, 20, 12:08:26 PM
- Sr. Newbie 45
- last active 3 years ago
Hi, William is the only one who replies to any messages sent to usoftgaming and the other sites. I dont want to defend them but even some UKGC casinos have a weekly and monthly limit for withdrawal. Report them to tge UK Gambling Commission, eventually they will do something if multiple people complain
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- Replied by
- MelissaN
- at Jul 06, 20, 12:08:37 PM
- Almighty Member 15546
- last active 2 months ago
Thanks a lot for your feedback and sorry to hear about your bad experience, astoct. Almost none of the cases have been sorted yet. The casino avoids answering the question of how they accept UK players if they are not allowed and if they don't have UK license. Please keep us posted. Hope someone will get back to you.
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- Replied by
- astoct
- at Jul 06, 20, 01:04:23 PM
- Newbie 2
- last active 4 years ago
Thank you for the response.
Although he said he won't reply he has done.
He has now stated that withdrawals can take time but I have counter argued that by stating nowhere in their terms does it say it can take time so it potentially violates that term. I stated id been with them for over a week and doubt it takes that long to verify someone. I have also called him out for defamation of character by stating I knowing tried to circumvent the blocks they have with absolutely no evidence of me doing so.
Watch this space.
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- Replied by
- helpmeimme
- at Jul 06, 20, 01:15:01 PM
- Sr. Newbie 45
- last active 3 years ago
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- Replied by
- Dazza171
- at Jul 06, 20, 01:15:51 PM
- Full Member 126
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jul 06, 20, 01:18:26 PM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- MelissaN
- at Jul 06, 20, 04:49:57 PM
- Almighty Member 15546
- last active 2 months ago
helpmeimme wrote:
I wonder where he is even based? Says Curacao but the phone number dialling code is Cambodia and there payment processor is in Cyprus. Proper dodgy
You never know that, unfortunately.
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- Replied by
- Danfoth92
- at Jan 19, 21, 10:45:59 AM
- Newbie 12
- last active 3 years ago
Hi I've recently withdrew money from playhub casino. Spoke to William. All seems ok so far. He's sent me screenshots of the payments which are processed and apparently I'm getting my money in 48 hours?
2.1/ 5
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- Replied by
- helpmeimme
- at Jan 19, 21, 10:51:49 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- Danfoth92
- at Jan 19, 21, 10:53:56 AM
- Newbie 12
- last active 3 years ago
I'm just an idiot really. I've had money taken from me before from a company called red lion casino.
stupid of me really but I've looked online and there's no positive reviews for the site. Mostly negative. Have u known anyone to ever get there money from this bet swagger or playhub casino. There all run by same people. So do u not think I will be getting these withdrawals then? It's £900
2.1/ 5
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- Replied by
- helpmeimme
- at Jan 19, 21, 11:07:26 AM
- Sr. Newbie 45
- last active 3 years ago
I had withdrawals from them too. The thing is they are not properly regulated for UK customers which is why they don't have a UK Gambling Licence. Because of this if you have any problems you don't stand a chance. There is also noone to check the fairness of there slots so the casino can set them to whatever RTP they want. Also I reported them to some of the providers they had and they have no knowledge of them having any agreement and have told them to remove there games
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- Replied by
- helpmeimme
- at Jan 19, 21, 11:11:04 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jan 19, 21, 11:21:50 AM
- Sr. Newbie 45
- last active 3 years ago
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- Replied by
- helpmeimme
- at Jan 19, 21, 11:30:02 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jan 19, 21, 11:35:02 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jan 19, 21, 11:41:37 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jan 19, 21, 11:47:28 AM
- Sr. Newbie 45
- last active 3 years ago
-
- Replied by
- helpmeimme
- at Jan 19, 21, 12:06:37 PM
- Sr. Newbie 45
- last active 3 years ago
Revolut is one of those app only bank accounts, does everything like a normal bank but its technically not one. Withdrew over £2000 and it was withdrawn to my revolut visa card and it went in instantly. Aslong as you have provided all your documents you should get it fine. It always starts out well where they are nice to you and do your withdrawals
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- Replied by
- Sydney
- at Jan 19, 21, 02:27:59 PM
- Almighty Member 14944
- last active 2 years ago
Hello Danfoth92,
We do not recommend the PH Group of casinos. We placed a warning for these brands as we felt it is in the players' best interest. Please note that we cannot assist with any player cashout complaints or queries regarding this group. We did encourage them to get a representative on board so they could directly address existing and future complaints and as another option, we offered to post official statements regarding complaints on their behalf to keep members updated. They will only assist us in mediating complaints if we sign an NDA agreement which we have declined signing due to its restrictive nature.
There have been several complaints posted from our members, you can review our complaints section to investigate further.
-
- Replied by
- SlotMachine
- at Jan 23, 21, 12:13:31 PM
- Jr. Member 88
- last active 1 year ago
helpmeimme wrote:
I can't give full details till its been rectified but it was in regards to pirated slots. No I didn't get my money. I had a few withdrawals that went back in but what I was wanting is my deposits back due to me using pirated slots which were made out to look legitimate
You're still working on this? I mean, you posted this topic on February 2020.
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- Replied by
- helpmeimme
- at Jan 23, 21, 02:10:11 PM
- Sr. Newbie 45
- last active 3 years ago
Have you tried getting hold of people in Curacao? its bloody hard lol. First I had to find who to speak to about online Casinos in the Curacao Government. Then I was sending emails with no reply. I then managed to get hold of them over the telephone. They told me Curacao Gaming Control Board now deal with all online casino issues now. So I managed to get hold of someone there who has started investigating as of October last year. He did advise me that it may take some time as there are ALOT of complaints about the Curacao Casinos.
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- Replied by
- SlotMachine
- at Jan 23, 21, 02:51:08 PM
- Jr. Member 88
- last active 1 year ago
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