UNRESOLVED: Betador Casino

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Last post made 9 days ago by Vanilipas
Vanilipas
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  • Vanilipas
  • Cyprus Jr. Member 65
  • last active 1 day ago

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  • Vanilipas
    • Started by
    • Vanilipas
    • at Apr 19, 24, 03:43:16 AM
    • Cyprus Jr. Member 65
    • last active 1 day ago

    Betador Casino closed my account after withdrawal request and didnt pay.

    I made my first deposit here on March 9,2024. I deposited 100 eur and took sports bonus. Afetr bonus wagering I had 135 left. I asked skrill withdrawal. After two days I was trying to log in to check if my withdrawal still pending and couldnt log in. system said:account is closed please contact support. support egent told me that will forward my request to the relavant department and they will contact me via email. But never replied. Next my efforts to contact them was ignored. I wrote comment on Trustpilot and they reacted. But they wrote that they couldnt identify a user. They askedto provide my details on trustpilot and I did but again 16 days no reply. Today I contacted their live chat again. Support agent told me that she cant find account with my username and email. But I have email from Betador there they say that my aacount is verified, I have skrill transaction screenshot. They cant say that my account is not existing. So LCB if you can please help me.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 05:09:52 AM
    • Serbia Moderator 15536
    • last active 8 hours ago

    Hello Vanilipas,

    Sorry to hear about your issue. Please private message me your casino account details and the screenshots you mentioned in your previous post. Once we gather this info from you, we'll notify the casino rep. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 06:27:24 AM
    • Serbia Moderator 15536
    • last active 8 hours ago

    Thanks for this post from:

    Hello Vanilipas,

    We received your account details along with the screenshots and notified the casino rep. We'll let you know as soon as we get a feedback from them. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 23, 24, 04:22:27 AM
    • Serbia Moderator 15536
    • last active 8 hours ago

    Hello Vanilipas,

    Since we haven't heard from the casino rep yet we sent another reminder. We'll keep you posted. 

  • Vanilipas
    • Replied by
    • Vanilipas
    • at Apr 23, 24, 01:41:28 PM
    • Cyprus Jr. Member 65
    • last active 1 day ago

    Thanks for this post from:

    Thank you. Bimut this what they do -they just don't reply.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 29, 24, 07:30:23 AM
    • Serbia Moderator 15536
    • last active 8 hours ago
    Vanilipas wrote:

    Thank you. Bimut this what they do -they just don't reply.

    Have you heard from the casino. We still haven't got any feedback from them. We'll mark this case as Unresolved. In case you and us hear something from them we'll open this topic again. 

  • Vanilipas
    • Replied by
    • Vanilipas
    • at Apr 29, 24, 09:24:49 AM
    • Cyprus Jr. Member 65
    • last active 1 day ago

    No, they don't reply to my mails. 

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