Begado denied my withdrawal

im new here..Sadly my first post is a complaint My withdrawal was denied by Begado  >:( Ive never had any problem withdrawing before so i dont know what is wrong this time.Im annoyed because i had to wait a full 10 business days and 2 full weekends totaling 16 days in all, to then be told my request is denied with no explanation other than my account is being reviewed i should get an answer within 90 days.

This is no way to treat a player and can only be classed as rogue-ish behaviour on the casinos part..If i would have lost would they still have reviewed my account? im thinking not..I would like direct contact with a Begado rep if there is one on here for an explanation on why my account is being reviewed and why my withdrawal is declined

I will give my username to the rep if i hear from them

Thanks

how much was your withdrawal request? 

Withdrawal was for $309..You wouldnt think they would make me wait 16 days for such a small amount

Ive also posted this in the rep forum but this forum seems a lot busier..im new here..Sadly my first post is a complaint My withdrawal was denied by Begado  >:( Ive never had any problem withdrawing before so i dont know what is wrong this time.Im annoyed because i had to wait a full 10 business days and 2 full weekends totaling 16 days in all, to then be told my request is denied with no explanation other than my account is being reviewed i should get an answer within 90 days.

This is no way to treat a player and can only be classed as rogue-ish behaviour on the casinos part..If i would have lost would they still have reviewed my account? im thinking not..I would like direct contact with a Begado rep if there is one on here for an explanation on why my account is being reviewed and why my withdrawal is declined

I will give my username to the rep if i hear from them

Thanks

You don't need to post the same complaint all over the place, one is enough.

That said, the representative for this casino can be found HERE.

Hi annoyed2014,


I'm not busy, don't worry. I'm here to assist as much as possible.

Can you please let me know your username by PM so I can request more information about this case?

Thanks!

Pm sent

Hi,


Cool. Let me check on it with finance and will update you ASAP.

Have a nice day!

They are always the ones that create problems. But why do we play? If these rogues offer bonuses and then do not pay, do not take them ......

unfortunately the most RTG casinos are rouge casinos. a few years ago it happend to me too, a RTG casino refused to pay my winning ( $1500 ). went to chat and they told me I have multiple accounts (which is not true).
good luck !

@clara.hans any news on my problem?

Thanks

Hi,


I'm checking with our finance department in regards to this and Ill do my best to speed up this process and get your payment done.

As I replied on the last PM, I cant promise anything but will do my best.

Ill update you by PM once I get the reply.

best regards,

They will not even answer their own rep who has been emailing then since last week.i would most definately avoid begado at all costs if you want to get paid what you win.ive even lost my initial deposit and by the look of it there is nothing i can do

It looks like i will not be getting my $309 from Begado.They ignore all my emails and they even ignore there own reps emails who i am grateful to for trying to sort  things out for me  I would warn anybody thinking of playing there to avoid at all costs if being paid your winnings is a priority to you.I dont know how they can get away with this kind of behavior..There must be some kind of governing body or regulators keeping online casinos from ripping off players?  >:(

first- this is rogue casino..there is lot of complains..before u did deposit u read just one of them???????
i dont even play freebies on rogue ...

I never read up on them..i never would have played if i knew they did this kind of thing 

Hi annoyed2014,


Just want to say that I'm pushing with our finance department to get this solved before the date that they gave you. I'm doing all my best to get you paid faster. Since its a decision coming from finance, I cant grant Ill make it happen but just want you to know that I'm doing my best.

Best regards,

First off annoyed I see you said you never read up on this casino, hopefully this teaches you a lesson.  If you had researched this casino you would have found enough bad information to prevent you from depositing, as long as you used your head.

Claras response is a bunch of nonsense.  "Shes pushing finance, and its a decision from finance, and your doing your best."  Seriously don't try to candy coat this, its an absolute joke whats going on with this casino.  I have seen lots of situations same as this recently.  Something is going on.  Yes indeed the players shouldn't have been playing there to begin with, but at the same time I have seen the roguest of rogues handle it better than this casino.

If you think Im being hard on Clara, then oh well.  Shes the one that has the job of being a rep, and these generic responses with this bad situation is not helping.  Maybe the ships is sinking and you need to abandon Clara.

Clara said she is only from the marketing department and can do nothing to help me with payment and also that they are reviewing accounts for security purposes and they have a procedure to follow.Sounds like complete bull**** to me.,What im really mad about also is that they have basically stolen my deposit money and i will not be getting it back by the look of it.

Maybe i should open my own casino take peoples money and when they win dont pay.Its ok because it seems that  nobody does anything about it  >:(

Nothing to say besides i hope you learned a lesson and will not go back even if you get paid but i am sure it won't matter because most players fall for the old it will never happen again ,which it usually does and that's why they are on the list .

yes i have learned my lesson but  members here are still depositing over there.There is a guy in the complaints forum complaining about his payment..Maybe these threads need to be out on the main forum for everybody to see so they dont make the same mistake