Bali Fortune withholding winnings

Hi I'm looking for some help with retrieving my winnings from Bali fortune casino. I've won thousands of dollars and am VIP member they have only  paid me one portion of $2,500 out of the $10,000 I won back on the 19th January 2024. I've contacted them one way or another almost every week since January, Ive received one $2,500 payment approved for payment one month later on the 19 Feb, it's beyond rediculous. Any help getting these guys to pay up would be greatly appreciated.

Hi Kristy Rogers,

Sorry to hear that you've experienced issues with receiving your payout

Please be advised that we don't have Bali Fortune Casino listed on LCB, however we will do our best to help you.

Could you please send us your Bali Fortune Casino username via private message so that we can get in touch with the casino representative and inquire about this matter?

Thank you.

Msg sent. Thank you for your time and help 

Hi Kristy Rogers,

We have just forwarded your account details to the casino rep. As soon as we hear from them we'll let you know.

Amazing thank you 😊 

Hi guys, so I jumped online and msged the customer support via the website who informed me that there was delays in processing winnings due to the amount of ppl winning and claiming.

I've been told tis atleast 4 times now and also have been told I wasn't eligible, pfft showed that cranky kaputt real quick. 

I've got multiple screenshots of customer support messages and also emails I have sent and now get no response to.  

I hope you guys have a better outcome than I do because I want my money lol but seriously 7 1/2 thousand dollars is a lot of money to keep from someone..

I'll add a screenshot of some of this morning's conversation

Hi Kristy Rogers,

Unfortunately, no reply till now. Let you know as soon as we hear back from them.

No worries, thankyou.

Have U guys had much success in resolving any complaints with Bali fortune.

I seen in here that people have been making this very same complaint  atleast 18 months ago and even longer. It's absolutely absurd.

Hi Kristy Rogers,

Not so many complaints opened and resolved on Bali Fortune casino on our forum, however, we sent a reminder to them today regarding your complaint.

Keep you posted if we receive any reply from them.

Thanks guys 

So I've just gone to cgech my acc and my winnings have been out back in to my pokie account, so I've made the withdrawals again but am only allowed 2 withdrawals a week at 2,500 each so now it seems without any contact they're restarting my withdrawals process again. After almost 5 months of waiting hopefully these withdrawal requests get seen to asap so I canake the last 2,500 withdrawal and never play threw them again 

Hello Kristy Rogers,

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Thank you

Hi Kristy Rogers,

Can you update us about your withdrawal, please? Have you received any feedback from the casino?

Thank you.

No feed back as such, I've just made my 3rd withdrawal request as it's been 7 days since I made the others. They are still currently pending.