CLOSED [ due to inactivity of submitter ]: BABE CASINO closed account without paying 5000 €

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Last post made 6 years ago by MelissaN
ovaaal
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  • ovaaal
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  • Hello. my mail in this casino: [email protected] I played in this casino (BABE CASINO)  for a long time. made deposits, lost, won, everything as usual. 

    On May 21, I made two deposits (without bonuses) first - lose, second - won and make withdrawal request 5000 euro.
    May 22 - I got message "Uh Oh- It appears that your account is blocked."

    May 23 - I got message: "We are investigating your unusual betting pattern. Please detail what computer or mobile phone you where using to play, make, year, model."

    ???? but I gave them what they asked for.

    and May 24 I got message: "Uh oh! It looks like your withdrawal request has not been approved! "

    And today (25 May) I got message: 

    "We had a Fraud warning from game provider and we are waiting for their explanation what has happened. We do not tolerate any attempts of fraud on our platform, however we want to make sure it is the case.

    Support will be in touch once we will get all the explanations."

    I just played and I have never been in collusion with anyone. This is ridiculous. If they have problems with the provider, then let them deal with it. This should not concern me.

    2.7/ 5

  • So sorry to hear that, ovaaal.

    We are going to get in touch with Babe casino and ask for the explanation. Thanks for providing the account details. 

    Please keep an eye on this topic. 

    Rated:

    3.5/ 5

  • Hi from Babe Casino! As it was explained to the Player, which was with us for long time, we are waiting for official reply from the game provider what was wrong and why they flagged player. We strive to get full explanation to make a decision, and to understand what has happened that theirs Fraud department reacted. As today is weekend we hope to be closer to resolution early next week. We understand it’s highly frustrating, but as game provider is directly involved we can’t proceed until we fully investigate the case and hear all the sides. Kind regards, Management

    Rated:

    5/ 5

  • Thanks for your prompt reply. We are looking forward to hearing from you. Please keep us posted. 

  • still don't get reply...

  • ovaaal wrote:

    still don't get reply...

    As the casino rep already informed us, it will take some time for them to investigate it further. They're going to let us know as soon as they have the info. Keep you posted. 

  • has still not received a response.

  • ovaaal wrote:

    has still not received a response.

    The casino rep is going to post a reply today. Please keep an eye on this topic. 

  • Hi Ovaal, Our support is writing you response literally now, with detailed information and screen shots, so you would be fully informed what has happened. In general, it is a shame that seeing a clear irregularity you chose to proceed ignoring it and now we are facing losses because of you. We will explain to you in private. We do Not serve your country of residence, but as you where one of our first customers, we chose to let you stay and welcomed you with kindness. Courtesy of Babe Casino your last deposit will be returned, however we will not reopen your account. Piece, Babe Casino

    Rated:

    5/ 5

  • Babe Casino wrote:

    Hi Ovaal, Our support is writing you response literally now, with detailed information and screen shots, so you would be fully informed what has happened. In general, it is a shame that seeing a clear irregularity you chose to proceed ignoring it and now we are facing losses because of you. We will explain to you in private. We do Not serve your country of residence, but as you where one of our first customers, we chose to let you stay and welcomed you with kindness. Courtesy of Babe Casino your last deposit will be returned, however we will not reopen your account. Piece, Babe Casino

    Hi Babe Casino, you can not even write the nickname correctly, what kind of respectful attitude to the players can we talk about?

    to the information: I still not received a response from babe casino.
    when I receive, I will answer this throw-in from the representative.
    I have not seen such hypocrisy from any casino. They change the rules on their own when it's convenient for them. (It can be confirmed) If I lost 5,000 euros, would you also return them to me? :)

    2.7/ 5

  • Could you please tell us which rules they changed? 

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