RESOLVED - Delayed Withdrawal : Casino Golden Glory

Hi guys,

Sorry that i keep posting things about casino that are not so good.
this time i am having delayed withdrawal with Casino Golden Glory.
It is listed as new casino in LCB and i saw they allow skrill as withdrawal and deposit options.

Seems good i tried depositing,
after i made some winnings i tried to withdraw but there was no skrill as WD options.

well i opened a ticket and they said they are having problem with skrill and therefore i need to make withdrawal with wire transfer.

I made my withdrawal on 15Apr. And today is 30th April and i still couldnt see it in my bank account. PLUS, i am from non-EU country so wire transfer costs me 15Eur, when i wont have any charges while withdrawing to my skrill.

Well it is quite disappointing. Not that i want to badmouth this new casino, but if you are going to try this casino, make sure they allow withdrawal method that you prefer.

Thank you, hope this casino can improve so they wont hear complaints from another player.

Cheers

I had the same problem once with a casino where I used neteller to make a deposit and when I tried to withdraw they only had skrill,visa and wire transfer.
The ugly thing is that in some cases you can't see what method you can use before you will make your first deposit and sometimes even if you trie to contact the support they answer to you in 1 day if they don't have live chat.

There is a rep on the forum for this casino.  The direct casino support thread is HERE or you can contact the rep direct HERE

thanks blueday,

i contacted the rep too.
but i think they cant do anything since they have problem with skrill dont think will have get my money to my skrill.
They answered my ticket and said their finance has sent the wire transfer to my bank,
but well i guess i will just have to wait.
will update you guys if i got the money

How long does it usually take to withdraw by wire? I just avoid that method as much as I can... Maybe they really have problems with Skrill...
Anyway, I hope you will get your money ASAP!

yeah but they stated that the skrill withdrawal will take 1 biz day only.
so if this casino allows skrill again i guess it is a good place to play.
i am from asian country so i guess wire transfer takes longer.

Until now i cant find my winning in my bank account..
geez...i hate waiting..

still havent got my winning and the rep didnt reply my message >.<

Hi,

As already explained the payment has been sent from us, we have been chasing the bank to know what happened with your payment.

Regarding other payment methods such as Skrill, they are instant and the money is sent as soon as the withdrawal approved from us (normally in less than 3 working days). We have temporarily suspended other withdrawal methods such as Skrill because we had fraud issues, we are currently working on security measures to improve our casino's security and we will re enable them soon. We are sorry for this inconvenience, but we can assure you that you will get your money.

Kind regards,
Daniela
Casino Golden Glory Representative

thanks for the reply. as i am writing this the money is nt in my account yet maybe i will wait till tmrw. thank u

I guess it's good news, just wish that the money was in already!

i hope so but as i reply this thread i checked my bank balance but it is still not there..
sigh..

Hi again, I can confirm that the payment has been sent from our bank on the 23rd of April to the account details you have indicated to us. Therefore you just have to be patient. We cannot do anything else. We hope you will get your money in the account soon.

I really havent got my winning. Please help me check it cos it has been so long. How if it never arrives here?

Hi,

Have you checked with your bank yet? Sometimes Asian players encounter this issue and their banks block the transfer.

Kind regards,
Daniela
Affiliate Manager Casino Golden Glory

Daniele perhaps you should send transaction ID and remittance info to anfransen, so he can check with his bank.

Yeah I allowed transaction from non-asian bank.
I did so for my Moneybookers sign-up, for verification and also I can get paid by other casinos like Loco Panda, Classy Coin, and Grand Parker as they allow only wire transfer for withdrawal.
If they can i think your bank shouldnt have problem with transferring fund to my account too.

Hi guys and Zuga,

Today i received this on my casino help center:
=====================================

Dear Anfransen,
Please be informed that your payout via bank transfer has returned back to our bank account. We assume your bank had a problem with receiving the money. So we have manually credited your Skrill account and sent you the money there.
Also, for your patience, we have added bonus to your player account.
Enjoy the bonus, and see you soon again at our gaming rooms.
Sincerely,
Support Team

========================================================

So i got the money already.
Thank you and I announce that this thread is solved, and what's amazing is that they give me bonus..

Thank you casino Golden Glory, the Rep, and of course LCB

That's great news anfransen, I've updated the topic to Resolved.

Glad to see this resolved thumbs up

Hello,

I can't begin to put into words how GOOD it is to read that a player had a problem and it was satisfactorily resolved and congrats Anfransen!

If it weren't for LCB's help I seriously doubt most of these complaints would be resolved in this manner.  We as LCB members are truly lucky to have a third party (LCB) intervene on our behalves.  I just can not imagine how a player would feel if they had nowhere to go for help.

Its not always about all the goodies and extras that LCB members receive and these happy endings to some really troubling stories are more proof that LCB truly cares about it's members. 

Thanks Zuga and staff for everything y'all do for the membership and again Congrats Anfransen!