UNRESOLVED: 21grandcasino.com is ignoring my messages and emails

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Last post made 2 years ago by Sydney
jidss
  • Started by
  • jidss
  • Thailand Newbie 9
  • last active 2 years ago

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  • jidss
    • Started by
    • jidss
    • at Nov 22, 21, 01:21:22 AM
    • Thailand Newbie 9
    • last active 2 years ago

    Hello I am from Thailand.
    I played in 21grandcasino.com with username maimai9.
    Earlier on August I won a total of EUR 2,782.50.
    After tying to request a withdrawal many times, which they kept on rejecting without telling me why.
    They finally paid me in October but they only paid me EUR 252.50 out of the EUR 500 I requested.
    I asked them about the EUR 247.50 missing payment but they never explained what happened to it.
    So I requested a new withdrawal of EUR 282.50 earlier this November and 3 weeks has passed but they still have not paid it.

    Also, my account is verified on May.

  • Sydney
    • Replied by
    • Sydney
    • at Nov 22, 21, 02:51:15 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    jidss wrote:

    Hello I am from Thailand.
    I played in 21grandcasino.com with username maimai9.
    Earlier on August I won a total of EUR 2,782.50.
    After tying to request a withdrawal many times, which they kept on rejecting without telling me why.
    They finally paid me in October but they only paid me EUR 252.50 out of the EUR 500 I requested.
    I asked them about the EUR 247.50 missing payment but they never explained what happened to it.
    So I requested a new withdrawal of EUR 282.50 earlier this November and 3 weeks has passed but they still have not paid it.

    Also, my account is verified on May.

    Hello jidss,

    Sorry to hear about your issue with Grand 21 Casino. We've sent them an email and asked them to check what's going on with your withdrawal. Keep you posted.

    21 Casino

    3.1/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Nov 24, 21, 05:45:45 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello jidss,

    Unfortunately, all our emails sent to them bounced back. Please note that this casino is on our Warning list due to predatory and player unfriendly terms and conditions, along with reports of slow payments and confiscation of winnings. 

    We'll keep trying to get in touch with them, however, we doubt they'll respond to us.

    Keep you updated.

  • Sydney
    • Replied by
    • Sydney
    • at Dec 02, 21, 04:02:56 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello jidss,

    Since all our emails sent to the casino bounced back, we're going to close this complaint and mark this case unresolved. If we manage to get a reply from them, we're going to re-open this complaint. 

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