Told me invalid for some reason. Has been working. May have tapped it dry. !!!
It told me that too, I went to live chat and they credited it manually. I lost it in under 2 min. Honest.
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OMG! So it didn't work for me today either :( so I went to live chat and got James, he told me I have already claimed it 8x so the system wouldn't let him do it! He told me that I was on the invite list so I am a valued player and they had some good deposit bonuses for me. I told him I had deposited a couple of times and with the (8)lucky25s, I got no entertainment so I was gonna wait for a while before I deposit there again!
He looked in my acct and saw that I didn't take a bonus with the deposits so he retroactively gave me one in my acct instantly and then I have a pending credit and as we kept talking he said my acct had also been randomly chosen for a pit manager bonus of $25 He says accts are randomly chosen for manager bonuses . I am soooo impressed with this group! Customer service is outstanding and it seems people have been getting paid!! I just thought I should share this with you all! The same thing might happen for you, you never know! Good luck
Got my withdrawal via post in reasonable amount of time. I will continue to deposit at Grand Eagle. Super support.
3.1/ 5
Ed: Welcome to the Casino. Please may I have your e-mail address and the details pertaining to your query.
you: [email protected] and I was wondering about the code Lucky25. It is telling me the code is invalid.
Ed: The Lucky25 Bonus was setup to be claimed 6 times or on 6 consecutive Mondays. I can see from your account history that you have claimed the promotion 6 times already. The promotion has now come to it's conclusion. Please feel free to take advantage of the Match Bonus promotion this evening which is a 25% Match bonus up to $250, the code you can use is WANTEDX250.
you: I just signed up for this account and never claimed this promotion here or at any other casino.
Ed: I have reviewed your account and it is not on the list to recieve the free $25 .
Ed: The account is not eligible.
you: and I know a couple people that have claimed this 8 times and still been able to claim it. OK. so now that I have told you that I have never claimed it before you change what you are saying. I can see how this casino is and I will never be depositing with this one.
you: thank you for wasting my time and I will now be uninstalling the software.
I also contacted livechat and was told that I already redeemed it max number of times, lol.
Got my check for 970.00 dollars from Mandarin Palace. That was fast, won on Wed and got the check today. That was a freebie on DREAMX10. I am happy about casino and have no problems, great service, courteous live chat. hope to get another freebie tommorrow, . not being greedy or anything
3.2/ 5
I guess some 'threatening' works. Here's my email to their support today:
So, how long does this investigation going to take? And are you really planning on paying me? Because if not just let me know by now so I can start working on taking actions and complaints against your casino. And I will contact respective agencies regarding how you operate.
This is their response today:
Thank you for contacting us.
Please note that your Cashi has been reissued. You should recieve this in the next 2 working days. I ask that you please be patient the funds will reach your account.
Please feel free to contact us if you have any additional questions.
Sincerely,
Will
-Now the waiting begins again.
I too thought I wasn't going to get paid by these guys. I had a cashout off a free chip at the end of February and as of Monday of this week still had not seen a cheque. Contacted support regarding my lost cheque and it was at my door the next morning!!!!!! I think this is amazing considering I have never deposited there!!!
No luck here either. You know what is funny I typed in the bonus codes for Grand Eagle and Lucky Creek on Villa Fortuna and got "you are not eligible for this bonus" instead of this bonus is not valid. Maybe it doesn't matter but like someone said before they could be the same group now and not just software.
I finally received my cashout today via FedEx apparently my bank rejected the wire transfer. I received an email about that and advised it was mailed out via courier and 2 days later it arrived. So, grand eagle do payout on no deposit winnings. I'll definitely deposit next time.
3.1/ 5
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