Luck3 casino withdrawal problem(s?)

Hey everyone i had a problem withdrawing my winnings from luck3 casino from my profile, they decided after my withdrawal request that they would freeze my account.  Which is a shame really because i think their games are great.  Has anyone had similar problems?  Would be great to hear both your positive and negative feedback guys (and girls of course lol). 

oh and for the record.  When i asked for the withdrawal i was asked to provide id (the usual stuff).  It was a couple of hours if i remember rightly before i was locked out of my account.  Not sure if anyone can tell me why from this info but would be intersting to see if they had done the same with others cheers in advance guys

Hi Craig, PM me your user name at Luck3 and I will see if I can find out what's going on.

Hello, Craig!

I've checked details about your issue. After standard registration (where you got free 10Euro coupon bonus) you added 1 more SLOTMOM (Free 25$) coupons. In our conditions is written ( http://www.luck3.com/promotion.html?id=32), that you can use bonus coupon only one time.
Our casino is very flexible for bonuses and activities, aimed at acquiring and retaining players to Luck3, but we are not interested to pay money to unfair players.

If you want to keep playing and win at Luck3, please make a new account, make first deposit and write email to me or our support ([email protected]) in order to inform Luck3 that this is not doubled account.

Good Luck!
- Nat

Our casino is very flexible for bonuses and activities, aimed at acquiring and retaining players to Luck3, but we are not interested to pay money to unfair players.



very well said and makes perfect sense.

Craig I had the same problems. I didn´t know that two bonuses were signing up bonuses because one was a free one (sorry i don´t who to put it otherwise). And when I requested for a withdrawl my account was blocked. I´ve posted about  this a week or two ago. I have no intentions of cheating or misuse bonuses but I still was so certain that the first bonus I redeemed was a signing up bonus and the second one was a ND bonus. Anyway my account is still blocked.

Yeah, but would it not just be simpler to make so that you can not use two sign up bonuses in a row.
Very few people read the fine print and of course they should but to avoid confusion why not just make it so that you can not retain two sign up bonuses in a row and  Luck3 could avoid being badmouthed by people who get locked accounts when trying to withdraw.
What irritates people is that they have to read the really fine fine print to know that they are not supposed to take two bonuses in a row and sometimes it is hard to see the difference between sign up bonuses and nd bonuses.

Hi Steef48,

I understand very well your position But this is normal to read conditions when you play in casino online, especially when in so far as real money is. This is just a normal. If you have questions or unclear situations, ask support - it's online and will answer to all your questions asap. Analysing most popular issues, we decided to make points about bonus activation and availability more visiable in promotions information on www.Luck3.com. This is all we can do to make this information more clear for you now. Anyway thank you, this issue about not retaining two bonuses will be sent to our software provider action point list.

Take care  ,
- Nat

Nat,
Nice words but because of dimness from your site I miss a withdrawl of $ 650,00 and my account is blocked. And when you read the comments there is obviously a lot of dimness. Mickey I support your solution. If you redeem a signing up bonus you must be automatically excluded from redeeming another signing up bonus.
Nat if you are a sport then you give Craig and myself a kind of compensation. Unblocking my account and a part of my withdrawl amount for mental damage 

Steef48 you are funny guy!  On Luck3.com everything was clear before, we've just made some moments in bold specially for lazy guys, who don't wanna read conditions. This is not casino fault 

Regarding accounts - register again, make first minimal deposit and inform our support about it. We will remove your previous account and you will be able to play and win at Luck3. You are always welcome!

Yep I am a funny guy. Always have been. And thanks but no thanks I´ve had it with Luck3.

Luck3 is not a free load casino, dear. Everything is honestly and fairly. The same we expect from our players. No offence meant 

First of all I am not your dear;
Second I didn´t create a lot of dimness;
Third I have a different definition of honestly en fairly;
Fourth I read a lot of comments in this forum and a lot of comments is about bad payment from the side of the casino´s;
And further about my definition of honestly and fairly...I expect the same from the casino´s regarding payments.. No offense meant!!!

Well, so sorry to read about your problem Steff.  I certainly feel your pain because Palace of Chance would not pay me either the $12,000 I won.  Anyway, I, too, used a sign up (january2009 and february2009) along with slotmom coupon.  I was able to activate all three (which, by the way, it states clearly that you can only activate one coupon at a time).  So that is what I did.  I played one than activated another and was allowed to do so.  The casino software should NOT allow all the activations.  I had no idea this casino would be like the rtg ones and give out all these coupons and then find a reason not to pay.

Right Rhonda that´s exactly what I mean. Sorry to hear that you missed such an amount of money.

i was thinking of joining this casino, but after reading luck3reps comments i think i will take my custom elsewhere,  there are ways for reps to explain things without sounding rude and offensive which he/she does, the bonuses are not clearly explained and i would be worried about any withdrawl from this casino. Times are hard and casinos should be trying all they can do to keep good customer relations or they will find they wont be around for long as the power of reccomendation is very strong.

i would agree to some point. i had some fun gaming at luck3, didnt expect much, but for a change i won some, and i have to agre, some rules arent that clear. specially if u dont have english as a first. anyways, i did all by book. what i can say though is, even if slow, luck3 handled all acordingly, but they do have to work on customer suport, alot. and in a topic eralier i wrote: luck3 is one of few casinos id deposit to. its great that your, or someone is active and answere users on a forum, nat (luck3rep) but, this is ofc only my personal opinion, as said, the site you represent might want to work on customer care (not refereing to anyone else in the thread). when luck3 have, _then- id be glad to game at your casino again, as a deposit customer (again). till that, ill spend my money elsewere.

Guys,

thank you for comments. We are doing all the best to upgrade and adapt the software and support systems, and I'm glad to listen good and bad feedbacks, because all you write here is very useful for us. Else in a few months our site will offer you 5 languages instead 2. I guess this will make you feel more comfortable playing on Luck3.com.

Cheers,
Nat

My last comment on this, I think that the answer and remarks I just read from Luck3 is an example of unfitting arrogance. Because there´s no such a thing as getting bad feedback from (future) customers. And about the announcement that Luck3 is offering their site in 5 languages in a couple of months from now which will make me feel more comfortabel, I doubt it. Dimness in 5 languages!!!??? phoe awesome.

  i have never posted here befor but i have to say when i need a good ha ha i just read some of the things  some of you guys try to pull on theses casinos 

i have to make a comment in this topic again. im lurkin around alot allower, if u excuse my language, a casino whore as i am, i admit. luck3 pretty new to the scene, have stired up lots of discussions on lots of places (sorry luck3rep, not good ones) theres a saying all .. crap i cant translate it, but u know what i mean, "all fuss is good fuss" unfortunatly luck3rep i dont think that works for you now. u know i have said personally i like your site, even though it could be faster at handling things, and the customerservice, i like the GAME site. i read on forum after forum, and review after review luck3rep same things as ppl have typed in here.