LCB Shop - Rules and T&C's

Thank u very much Marija!! ihave been fighting to try to play with the gift of the 25 usd Lcb sent me to my neteller.it look like been from argentina now its not good.no casino accepted neteller.or players now from my country.

Our moderators provided some useful information for you HERE.

Whoo hoo thanks for being awesome 😎😎

I never received my $10 slots.lv chip I purchased 3 days ago..

Did you make a ,$20 deposit? 

Hi Ibrdb2020, 

Please check the Shop terms and conditions - Rule 18, always allow 48h, not including weekends, for your account to be credited. If I don't hear back from the casino representative on Monday, I will send a follow-up. 

I have made two deposits 

Still have not received my $10 slots.lv freechip 

No free chip yet in my account :(

Hi, 

yeah, but  it' still hasn't been 48h (not including weekends). If their casino rep. does not respond today, I will send a follow up tomorrow. 

It's strange though,  their casino representative usually replies to my emails the same day. Hopefully, their will provide results soon. 

Thanks! This is the motivation to be active.

Still no free chip and I am pretty sure it's been 48 hours or close to it..sheesh :/

Yes, I have sent them a follow up earlier today. Hopefully, they will provide results soon. 

Hi Markotik, first of all, I want to thank you for your hard work. And secondly, I would like to know why you do not have chips from such casinos as Play Fortuna, Booi, Jozz, SlotV, Frank or Aplay in your store? I am sure that the representatives of these casinos will be happy to provide a promo for your store. I just wish there were more options. Thank you.

Do you have some insider information that we do not know about?  

Thank you for the suggestions. 

Hi coolka, 

Currently we are making an effort internally to have some new shop items listed on LCB. We will take into consideration the brands you recommended and reach out to them to see if they'd be interested. 

Hi Markotik,

I made a shop purchase of  a $20 chip from Gossip Slots on October 20th. Its the 25th today and I still have yet to receive it. I just made a deposit the same day and lost. So I know that I am eligible. username: LLOYD55

Thanks!!

Hi dandan2227, 

I sent a follow up to the casino representative today. I still haven't received results for your and a few other members. 

my purchase of 20 freespins for tuskcasino was without my username: schoffiberlin - Kundennummer: 1841233

ive got no email with bonuscode , too.

as i can see, my purchase is logged unter the last purchasd bonuses in the shop overview :/

cam you please help me with that?

thank you very much

Marcel aka schoffiberlin

Hi, 

ok I will update your Tusk purchase. 

Always allow 48h (not including weekends) for your purchase to be processed.

Make sure you regularly check the game (as stated in the terms) because the spins are valid for 7 days. 

Hi Markotik,

I didn't receive yet bonus from Level up casino,i purchased in Monday.

Hi, 

Yeah, I sent a follow-up to the casino representative this morning.  I hope to hear from them soon. 

After purchasing $15 chip at redstage casino with the lcb chip and was deny do not making deposit. Which I have..... The last one was two days ago. Deposit $200.... Anyways do I get those chips back if it wasn't approved? My chip balance is $0

Hi kee911, 

you were not denied because you did not deposit, but "not eligible" - Your last action must be a single $20 (or more) bonus free deposit to qualify for this chip.. 

Your balance is not $0. You were refunded and you have $3.6 at the moment. 

If you don't mind trying again it be appropriate... For I deposit $200 about two days ago. Thanks

Hi, 

ok sure, I will ask them to explain their decision. 

Hi kee911, 

So, this is what happened:

Your previous request from November 3 was in fact successful and you were credited the following day, November 4. So please check your account. 

Unfortunately, the casino failed to inform me about it. A couple of days later they told me that you were not eligible, so I denied your request and refunded the chips. 

And now we get to your latest request - since you were actually credited on November 4, you are not eligible for the chip again since it is available strictly 30 days apart. 

I have adjusted your chips . 

I hope this clears up the situation.

It could just be me and not making a big deal.  Red stage chip cost $3.. I believe it when you say you credited it back into my account? .  But I see it has less than $1. No big deal..... 

Hi yes, I had to adjust the lcb chips, because you were not supposed to be refunded for that purchase from November 4. If that request was processed correctly you wouldn't have enough chips to buy the Red Stag's $15 chip again.

I purchased a slots.lv chip a couple days ago and haven't recieved it yet. This happened the last time as well. trying to be patient but just wanted to mention it, thank you! :) any info would be appreciated.

Hi, 

Your request was sent to the casino representative yesterday. I expect to hear back from them later today. If not, I will then send a follow up as soon as possible. 

You were restricted to posting on the forum and casino chips only. You are not allowed to claim cash from the Shop. Rule 8 is irrelevant because you can't claim cash. 

You can purchase casino chips from that Shop, you are not allowed to purchase cash items. I mean, you can, but your request will be denied. 

Not sure how many times I need to repeat that. 

I ordered Lucky Creek casino's 40 free spins from the shop 7 days ago and 5 business days have passed since and I have yet to receive the spins or any communication from the casino or LCB regarding the order.

Speaking for myself, and taking liberty to assume same can be said for my peers, being a community comprised of people who enjoy online gaming, it can be torturous having to wait for a "purchased" item from the shop 48 to 72 hours (when goes as advertised) and as long as a week or more otherwise. While the monetization of members' visitation, use and contributions to this site is a great idea and the incentive and availability of multitude offerings is greatly appreciated that one can cash in on, the process to do so is not in the slightest expeditious nor does it feel well thought out. If there were a system that provided some form of INSTANT GRATIFICATION or at the least timely delivery of shop items, it would increase traffic and incentivize members contributions and activities across the site in short time and would workout well for all involved. 

Why can't something be implemented whereby a code is emailed or provided to a member when a bonus is purchased from the shop? If I'm not mistaken-  anytime someone were to win and request a withdrawal,  the casino would review the account and ensure their terms and conditions were followed and bonuses weren't used consecutively without deposits etc regardless of whether or not a bonus was used for gameplay so essentially the casino is verifying person is eligible unnecessarily when doing so prior to crediting account with purchased item knowing they will have to verify eligibility either way. If it were found that there was abuse or terms weren't followed by user, they could simply deny the withdrawal/ attempt to collect on bonus as they would with any other bonus or withdrawal attempt that was not legit. LCB could either revoke privileges or shop access, or debit ones balance for abuse or misuse of the bonus or attempt to game the system for earning coin. All of which is already done but the order and means to oversee could easily be streamlined by providing an instant purchase option in the place of the current, bloated redemption process.
Just a thought. 

Hi, 

I sent your request to the casino representative on Monday, December 26. But I still haven't received any reply from the rep. Usually casino representatives tell me in advance if they are going to be away so that I am able to pause their items, but unfortunately, that's not the case here.  I assume that he's away because of the holidays, and that he'll be back on Monday. 

But I have to add that  most of the time casino reps. do provide results in timely manner. I've just went through your purchases and this is the first time that you haven't been credited within 48h. And I am sorry about that. 

Regarding some kind of instant crediting as described your your post -  It would be great for members, but it's not realistic. 

You my friend truly understand just how critically significant the time spent on something that can be done in minutes  but bec of insignificant, almost " no common sense " needed by the person in charge of processing the order, we're left with our hand on our dick while wondering just when it'll finally turn up. Not only this issue had to be a priority, that requires really good understanding on how people think esp gamblers, coz if not, may God have mercy for if i happen to at any point in my life ever meet this person, i wouldn't think twice slapping this person. I'm serious! 

It’s a pity, I didn’t even know that you can’t use Google translator ... And I also didn’t know that you can’t write a lot of reviews ... now I’ll know!=)

I understand from having read a few of the previous comments that it takes longer than 48 hours to get notice of your LCB casino purchase.  And your systems update a lot slower than mine!!! And hey I don't mind because that just means someone else is slower than me!!! LMAO anyway getting to why I am posting I purchased from the shop the 30 spins on Sparky 7 at Slotsroom.com casino.  I know I have to make a deposit before I apply the coupon.  But in what manner will I be receiving the coupon?  Will I get an email notice from LCB or from the Casino?  I guess I should ask if it is ok to make the deposit just before claiming the coupon?  Or do I need to make a deposit NOW before the coupon is issued?   I'm not in some flash fire rush to receive the coupon.  It's not like I believe this will be putting me on Financial Easy ST.  LMAO  I really like this game and will be entertained when I play it as I always am.  I just wanted to ask these questions and clear out of the state of confusion I'm in!!! Because I actually like my new house in the State of Virginia and should go back there!!  (Ok that was some really bad PUN fun!)  Sorry LMAO.    I'll keep my eye on this post and also keep checking my messages for a response.  Hope you are all having a GRAND day!!! 

Hi, 

Casinos credit your accounts, and that's the case with slotsroom.com and its sister casinos. Sometimes a casino sends codes to us, but that's rare.

It's written in the item's terms how to qualify for their spins. If you are a new player and never used any free bonuses, then your first claim is free. But otherwise you need to deposit $35 (without taking a bonus) to qualify. 

You have to check your account to see if you are credited. But if you are denied, you will get a message from me.I expect their casino representative to reply today. I will send a follow up. 

And if you are not credited after 48h (not including weekends), you can always send me a message to check the status of your order. 

I know that I can't claim any cash items before i spend 5$worth on casino chip items. I never had a problem with that and used to spend them on luckystar casino. However, as of January 1 2023 to play there or at any other casino that holds not a german licence it is illegal for me to do so. Even if i can still log in and make a deposit. This can get me into trouble with the tax office.  And German banks refuse to accept transactions from online casinos that aren't licenced in Germany . They can close the bank account as well because of this. 

Unfortunately this involves all casinos that are on offer at the lcb shop. Is there another way?

No, there isn't., but we are working hard on creating new offers for our members, so hopefully, you'll find something in the future. 

LCB is the best!  Informative, helpful and up to date!  I am greatful to be part of this group. 
 

Thanks, Zuga. The part about accumulating more points based on your tier status is a great incentive!

whos the G.O.A.T   LCB 4 sure

Thank you for this very informative post about earning and redeeming points. You certainly helpful and very much appreciated. Thank you very much

Thank you so much for this information post. All is really clear after these instructions. I understand how it works. Well done also that no one can cheat and forum will stay on good shape after this all.

Keep up the good work fellows!

Hello I claimed a 20 chip for Brango almost 2 days ago and still not credited nor denied ..please update on this . Thanks 

Hi, 

Yes, your request was sent yesterday. Unfortunately, no response yet from the casino, which is strange because you are usually very quick to provide results. 

I sent a followup, and hopefully, they'll reply tomorrow. 

Cool I like it.

I bought 50 frispins in the lsb store but I can't use them, the slot does not work. I contacted the support service several times and there is no result in my situation, no one wants to understand,Please reschedule the topic and help clarify the situation

I'm going to check with their casino representative what happened. I will keep you posted.