LCB Shop - Rules and T&C's

Hi,

I think the delay of recieving purchased items from LCB shop is too long, 48 hours and can be more long if it's weekend.. I suggest that LCB decrease the delay.

Thank you for these informations it was very helpfull, so between my 2 x 25$ neteller i have to claim for a free chip offer between them, no problem i will try to do this.

In an ideal world, it would be wonderful to get your chips instantly but unfortunately, that can't happen.  More often than not, members get their chips within the 48 hour period (not including weekends of course) and sometimes a lot less, depending on when you apply for it and which casino you are applying for.

How would you propose the length of time is decreased?

One way would be for participating casinos to give LCB voucher activation codes in advance. 

When somebody purchases a voucher they receive a code they can take straight to live chat or cashier  and redeem it.

Easy :)

That's not always possible and that in itself causes other problems - example, I would be spending all day writing to members with codes.  It's bad enough with the denials let alone adding the granted chips on top of that.

I was thinking that the code is issued automatically on purchase. 

Would require a different system to whats running now but its possible.

I think for sure , alot more sales would happen if it was instant 

No problem admins and members, I will avoid the weekend..I will take a break at weekend and watching premier league.

Well here are some tips to help reduce the 48 hour wait time:

Include your username/account number (enter it into the box) when you purchase your chip.  I cannot request your chip without it.

If purchasing cash and you apply for a qualifying casino chip at the same time, please be prepared to wait a bit longer for an approved deicison on your cash item.  An approved cash decision cannot be made until I get the casino chip request result if this means you wouldn't qualify if it was denied.

Make sure you include your correct username/account number that relates to the particular casino.  All too often, the username is wrong.

Make sure it is the casino that you think it is.  A lot of members have been confusing Betchan and Betchain.

Make sure you comply with the terms of each chip before you purchase the casino chip.   With up to 300 denials and refunds a month, this becomes exceptionally time consuming.

Continue your great work blue and LCB.. Thank you for all job

Welcome! Please tell me if I meet the conditions of the chip, I can spend it at the casino where I registered not through your website, forum, and links, but otherwise go up according to the rules that have been selected deposits in the casino? Thank you bye.

I was expecting that the withraw to neteller will take more than this because of the weekend, but it seems that the delay between claiming and receiving the money is ok. i claimed it on saturday 7pm and received them on monday 10 am wich is not bad at all. Thank you LCB many kisses :))

Hello! Please tell me where you can see if my order is active, the chip card? I Bought Sunday spent $ 3 LCB for $ 15 at the casino LIMOPLAY today Tuesday still do not get it? I have only your name and the name of the casino may need to have more information, e-mail, nickname? Who knows please tell me. Thank you.

Did you provided you username when you purchased the 15$ ? 

Yes, I have the name and the surname. This is enough information or not?

Вася Пупкин, когда ты заказывал $15 в шопе, ты должен был там написать свой ник в LIMOPLAY и еще почитать условия получения бонуса. Почти всегда требуется депозит, а потом уже бонус.

Дружище, просто жди. 

В любом случае, начислят тебе бонусные 15 или нет, тебе об этом сообщат.

Как я понял, запрос на выдачу этих бонусов осуществляется саппортом LCB в ручном режиме. Т.е. они собирают какое-то колличество купленных ваучеров, за тем передают эту информацию в саппорт LimoPlay скопом. Поддержка LimoPlay, в свою очередь, проверяет каждого заявленного претендента на выполнение условий (помоему нужно, что бы ранее был сделан депозит на сумму не менее 20$/1500RUB) и начисляет бонус или отвечает LCB ою отказе в начислении.

Если "отказ"  LCB тебе сообщат! Смотри раздел Messages.

Thank you all for your answers and tips and help. Deposits have even more than 20 € since playing there for a long time. We had to write your nickname, that I have not done in vain. He has only your name and surname. But how are advised Alexander just need a little time and patience. I will wait.

Hi folks - if there is a delay in shop requests by the reps, I always post in the "members claimed shop items" thread.  I have advised in that thread that there are delays with Betchan and Limoplay and this delay continues.  The rep will respond as soon as he can but I'm guessing he is away at the moment.  I will update again tomorrow if I've not heard.  In the meantime, I'm chasing him up for responses.

Also - please post in English only!

 How may i know if my credits is already eligible for cash out???

thankyou..

I see you have already purchased a cash item.  I will let you know if you aren't eligible.

purchased an $25 free paypal chip over 48hrs ago still aint recived it yet .waiting to deposit this for some reuolette and slot spins at my faverite casino

:)

Thankyou..

yes i tried to purchase it..

i know if its not yet qualified it will back to my balance 

thankyou

Excellent, really liking the earnings multiplier cheesy

thanks again LCB

48hour delay for netelle withdraw even in the weekend, i claimed 25$ at 5 am on saturday i received it, monday 2 am. Thank you LCB

i have a question about the rules, if the last item i claimed in the shop is 25$ on neteller and i m managing to buy on the shop 25$ on pokerstars it will be possible? or should i wait a week and claim free chip for at least 5$ ?

Hi!

I have a question concerning Article 14 of the LCB Shop terms and conditions : members must have approved and credited free chips claims in between the real money claims for the amount no less than $5

If a member has no account with the LCB Shop casinos or have only two or three accounts but stopped playing in these casinos for various reasons, how he can claim free chips $5 ?

Unfortunately, no.  You must have purchased $5 worth of casino chips in between every cash claim.

New casinos are being added and we are trying to get as many offers as we can in the shop to try and cater for everybody.  You must still (successfully) purchase $5 worth of chips in between every cash claim.  If you don't, your request would be denied for this reason.

Obviously some member's country restrictions prevent them from playing at any of the casinos in the shop and if this is not the case, then you must successfully redeem $5 worth of casino chips in the shop.  This rule applies to everyone who purchases cash items - Neteller, Skrill, Paypal, Amazon, Bitcoin, Pokerstars and of course Kiva (where you are not country restricted).

I hope this helps, although it's probably not what you wanted to hear..

2 days ago, i claimed for 20$ on winaday casino, but i saw that i already claimed for 20$ on the same casino in the 7th of october and i can t claim for thiis prize only once a month so i sent an email to the support of LCB to get refunded but i didn t got an answer and didn t get the 20$ on winaday.

I'll sort it out.

i just got them thank you agin for your nice and very quick work :) 

sorry i was thinking that your live help icon send just and offline messages i just realized that LCB is has live online support.

Hi,

One condition of redstag LCB shop is : "A deposit must be made after any withdrawal before redeeming new free chip." I ask if it means I have to lost money before redeeming new free chip ??

I have some question about the rule of LCB shop, it seems like LCB have some partners and the system is like this, you win free money you use it in the partner casinos and you claim for free chips between each cashout from LCB and it s very interesting, but i have a problem now, i cashed out twice from lcb but i didn t used the money in the right place (partner casinos of LCB) so now i can t use 5$ on the shop because i don t have money in my ewallet and i can t cashout from LCB. because i need to use 5$ in the shop between 2 cashouts. is the rule of 5$ in the shop available for physical prizes as for exemple : LCB mug, T-shirts... between 2 cashouts? or can the 5$ be taken from my account without redeeming any prize from the shop between 2 cashouts?

I suggest that LCB increase the number of casinos in LCB shop..Like betway, william hill, 10bet, redslots,skill on net casinos.

i really don t know what to do now, that i m in this situation i have some chips on my LCB but i can t do anything with them... i continue to be active because i like LCB. 

Hi, I'm just wondering if there are wager requirements for the free spins.  if so how much are they?

This question goes to free chips well.

Do we need to have signed up through your link if we are to claim freespins or chips at the casino?  or we just give you our scrrennames at those sites?

What are the free spins you spoke about ?? Each casino have different conditions about free spins.

If you look at the terms of each chip - you should be able to see what the wagering requirments are, max cashout etc.  If you click on "Buy it now" you can see all the terms before you actually go ahead and purchase the item.

No you don't need to have signed up through our link however, if you do, you can claim a $3 reward if you deposit within 30 days of signing up.  You can view all the casinos that are participatng in this reward scheme here.

Hi, I have 25$ LCB chips and I can't claim 25$ skrill money. :-/

I tried it today and It was succesfull, so It's ok now.

The shop was under maintenance hence why it didn't work.  Glad it worked for you.

I have a question concerning the 3$ reward free chip on LCB shop if you deposit in one of that LCB is selecting, i would like to know if it automaticly added or i should tell you that i deposited, it s the first time i m trying to deposit in one of the casino you selected i deposited 20$ in extreme casino and i saw that there is a 3$ reward on lcb shop. Can you explain me how does it work?

Hi Kais ben rachid,

Please read HERE how the LCB rewards system works.

Thank you for this precious information

I have rated 10 slots and my balance is 20,10 $ but it was at 19,43.  As i saw different times happens that the system doesn't accredit some rates :)

I've just looked and your credits for today and the only error I can find is a 1c credit for rating a game. I will ask Admin to look into this as I can see it's an error.

But i've rated 10 slots or i forgot someone? :)

The problem is being looked at and will be resolved.  Once it is resolved, either the system will credit what you are due, or I will manually sort it for you.

I dont know if in my case it will be available or not because i exceeded the time of 30 days for 1st deposit in win a day casino.

If it's a few days over the 30 days, it should be ok.