YOJU Casino Support and Complaints Thread

Hello guys!

My name is Valerie and I am a casino representative from YOJU Casino.

We have a fun and engaging universe with cool bonuses.

I would love to help everybody to know our cool product better.

Here for you :)

Welcome to LCB forum Valerie! Thank you for being available to assist our members! 

Welcome to our forum Valerie! Nice to know you are here to assist us. 

Welcome on board. Thanks for signing up. 

Welcome to LCB Valerie 

Hi Valerie! Welcome to LCB forum!

Hi Valerie!

Welcome to LCB! We're glad to have you here! :)

Hi Valerie, welcome to the LCB forum 

Welcome to LCB forum Valerie! Have fun and enjoy 

Welcome to LCB! 

Hi Valerie, welcome to our LCB forum 

Welcome to LCB Valerie! 

Hi.I deposit today here but didn't get any welcome bonus.

Hi perobet,

As far as I see from your screenshot, your country is not eligible for the bonuses therefore you haven't got them. 

Yu don't need to deceive here and in casino.Nothing wrote that i m not eligible.You don't help players like this,this is cheat,i could deposit somewhere else.Thank you lcb for promote this casino

I got yesterday this bonus,why they not give me this bonus than?

Hi perobet,

We don't deceive anyone. We just state what is written in the bonus promo T&C. Have you checked bonus T&C before you made a deposit there? Have you checked which countries are allowed for the bonus? Everyone who is allowed to register at a casino can make a deposit but it doesn't mean your country is eligible for the bonus promotions. 

Do you see email which they sent me yesterday?Ill try on other forum than

Sorry for acting like this,i was mad and didn't reed terms ,i no expect this can happen.

Anyway i ask to refund me that day, didn't play with money,still waiting.

Please private message me your casino username we'll see with the casino rep if you qualify for any bonus promotion. 

Good afternoon, our dear friend!

As soon we realized the issue occurred, we’ve started our investigation immediately. Indeed, you received a bonus mailing. Unfortunately, according to our T&C's players from Montenegro cannot get bonuses in our casino.

The letter was sent by mistake, and we apologize for it a lot. Now we are dealing with the reason and work on finding the source of the mistake to prevent any similar issues in the future.

You requested a refund, so we fulfilled the request. Still, unfortunately, the bonus cannot be credited according to casino rules.

Once again, we apologize for the situation, we hope for your understanding.

Hi I've been trying to withdraw my $400 for around 2 months now I keep getting lie after lie, was even told that yoju casino was manually depositing the money into my bank account and still nothing.. I have evey message and email sent between myself and yoju casino. Would be great if I could attach all the files they explain everything.  This is only 4 of the attachments there's plenty more if you need them

Would like to see this resolved. Online chat can't seem to help at all 

True just thrown In the to hard to do pile ha?? I think it's time to speak to the gaming Association as I'm having no luck 

Hi Westwest38,

Please private message me your casino username and we'll notify the casino rep and check when your payments will be processed. 

Hi Westwest38,

Thanks for providing your account details. The casino rep has been notified. We'll keep you posted. 

Dear Westwest38,

Thank you for writing.

To begin with, we would like to apologize for the caused inconveniences. From our side, we are trying to resolve the issue with your withdrawal together with the payment provider. As far as we can see, yesterday our team made the manual payment for the player. Since the International bank transfer can take up to 5 days, you just need to wait till you receive the money.

Once again receive our sincere apology for the waiting.

Should you have any other questions, do not hesitate to contact our support team, we will be glad to assist you.

Kind regards,
Yoju.casino team

That's a straight up lie. Firstly I've been waiting for 16 days now, I've supplied my bank statement from the 31st October to the 9th november as requested showing that no money has been deposited into my bank account from yoju casino or any of its payment providers. Then yoju tries to say my bank is the cause of the issue with the withdrawal which is impossible as my bank is the recipient and in no way can any bank cause any issues with incoming money as there is no money to cause issues with until the money is received and even then why would a receiving account cause a problem with an incoming transfer. This is a straight up attempt from yoju to not honour the 2600 dollar withdrawal. Considering i deposit on average close to 1000 dollars weekly, why wouldn't yoju just pay the withdrawal and keep a regular depositing player happy and continue depositing rather than play this selfish game it's getting its kicks from. 

Yoju states 5 to 10 days for a withdrawal to be paid out, its been 16 days yoju what is your problem.

Hello SUCUCLU,

Sorry to hear that you are facing this withdrawal issue. Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello SUCUCLU,

We will be closing this complaint due to the inactivity of the submitter.