CLOSED: Wonclub Casino Support and Complaints Thread

Hi everyone,

I am an Affiliate manager at Wonclub Casino and I am super excited to open my first introductory thread at LCB 

If you prefer doing something more than playing slots at online casinos, WONclub is a perfect choice!

We deliver a wide variety of casino games and sports betting, so if you’re looking for a new place to have fun, go ahead and check out what WONclub have to offer. Here you are sure to find sports betting, live betting, virtual betting, online slots delivered by such high esteemed brands as NetEnt, Playson and Aristocrats. On top of that, you can enjoy several types of roulette, blackjack, play on numerous live casino tables, featuring beautiful and competent dealers, and many, many more!

Moreover, we are working on upcoming website updates and a new bonus program to be introduced in the nearest future.

If you have any questions about Wonclub or our offers, I am here to answer.

P.S. Looking forward to hearing your feedbacks!  

Edited by Moderator KingNemo: 23rd May 2023 - Wonclub Casino is CLOSED

Hellooooo! 

Welcome on board. We're happy to have you here with us.  

Thank you!
Looking forward to have the best and fun experience here, with all of you :)

Welcome to LCB! 

Thank you for joining and welcome! 

Welcome to the best casino forum! Thanks for being here to assist our members:)

Thank you 

Welcome on board

 Welcome to LCB! 

I have a problem with wonclub.com, my payout is only 40 euros but not paid!
It was September 15 when i registered for an account with them and made my first deposit of 20 euros.
I played a game and had total win of 40 euros.
I then emailed my documents but they said to upload in the casino so I uploaded.
I was very compliant and do what I was told to verify my account.
I have been emailing them and also messaging inside my casino account.
They keep on asking for documents so I keep on complying to then.
But its November and I do not know if my account has been verified because they are not replying to my questions.

Hi eltoro12chile,

We're going to check with the casino if your account has been verified. Please private message me your casino username. 

Hi eltoro12chile,

Just to let you know that the casino rep has been notified. Thanks for sending your username. Keep you updated. 

How is it going with the casino?

We've sent another reminder to the casino rep since they are not getting back to us. Have you heard back from them?

No I haven't, can you message them again?

We already did. Keep you posted. 

Hello eltoro12chile,

Your account is successfully verified and notification email has been sent to your account inbox.
According to our casino terms and conditions your deposit should be wagered 5x times before you are eligible to make any withdrawals. At this moment you wagered it only 1x times. Additionally you received 10 Euro birthday bonus, you should either contact live chat to cancel it or wager it additionally 30x times.

Best regards,
Wonclub support team

Hello Wonclub rep, I have got an account at your casino since 2017 

I had an issue 2 months ago. I deposit 400 euros and played a few live dealer game spins. I make an attemp to withdraw an ammount lower than 400 and your finance section. They told me I had to wage 400 euros times 4.   I did it.  My balance raised to 1475. I requested it via neteller as I deposited. They alleged they had technical problems with neteller. Some days passed. I offered them to use skrill system. But they declined it. 

They recommended me to request a smaller ammount, I did a 100 request with the same result

It has been almost 2 month since I made my first request.

My funds are at you site. 1475

I asked neteller if wonclub.com had any problem with them, they said they did not

My user email is [email protected] and marcoswon my user name

Please, help me if you can

Marbul

Thanks for letting us know. We'll get in touch with the casino rep and ask to look into your account. Keep an eye on this topic.

Melissa, thanks, my wonclub account was openned 2 years ago, I had these issues in the last 2 winning times, previous to this last isssue they lasted 2 o 3 month to send a payment.

I believe, they are fair, but they delay too much some payments

marcos

You're welcome. The casino rep has been informed. We keep you posted. 

As you said I wagered 5 times more and I also cancelled the bonus.
Did you send my payout of 60 euros to Neteller?
Because I am waiting for it.

Did you send my payout?

I cannot open wonclub.com, therefor I cannot login to check.

We sent two reminders to the casino. Still no updates from their end. We'll keep on trying. 

I can tell that wonclub finance section contacted me and asked me to withdraw my funds, i did so, it failed, rejected

They asked me to request a lower ammount and I did, same result

I lowered the amount to 300 with the same result. They answer my emails, but, what  whatever happens to their neteller system has lasted too long

Could it be easier to just send my funds and end this process?

I don't know why this is taking so long to pay.

I only have 40 euros for wthdrawal

@marbul - what did they tell you about the Neteller? Are they having the issues with them? Did your last withdrawal request was okay?

@eltoro12chile - it's really hard to say because they don't reply to our emails. We sent several reminders so far and still nothing from them. Have you got any emails from them so far? 

Hello Melissa and Wonclub rep. At last I got the payment 1475 euros this morning.

I appreciatte your kind assistance.

I did not doubt of wonclub reputation. I have only made a  complaint about some periods they delayed at paying

Thanks

Warm regards

Marbul

That's great news. Thanks very much for letting us know. :) 

No , email from them Melissa.

 I would really appreciate it if they wil message or email me back.

We haven't heard from them yet. We'll send them another reminder.

Hey, Melissa any new update?

Nothing yet. Unfortunately, no one replies to our emails. We're going to try to find some other contact and see if we'll be lucky this time. Keep you posted. 

Hi eltoro12chile,

We got the update from the casino. Namely, they say that you didn't provide the required list of documents and didn't roll over your deposit 5x times according to casino T&C. At this moment all the requirements are fulfilled and you are eligible to withdraw your money. Please let us know when you get the money.