CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

On November 2, I played a new Casino with a small deposit... Golden Cherry, Everyone was so helpful I hit a big jackpot and they were more than helpful in helping me keep track of my playthrough and congratulating me on my win 1498$... Not Bad right... Of course after I won I read up on this casino and saw that they were black listed on virtually every newsletter except the one I originally read and the nightmare began, exactly as described they would not approve my paperwork which is the same I send to all casinos, and when they would deny and I would send additional info they sent me a message saying congrats your approved around 11-19 and then ten days later they said I am sorry we cannot your account and it can take up to 30 days.  Then I got an email with a "turbine account" they set up for me but no authorization for my withdrawal that would take another ten days.  At that point I got an email from the "General Mgr" that says congrats you have been auth for 500$ Yes I have been paid 500$ of my 1500$ but every ten days they reverse my withdrawal request for the rest of the money.  This has to be against the laws, It is December 31 and they just reversed my withdrawal again every ten days we play this game.  When I ask a rep they say well they paid you 500 so you know they will pay the rest.  I want to make sure no one else makes the same mistake... and I also need help in reporting them, On-line gambling can be fun but when you have a big win and you cant get it,  it becomes frustrating ... please help!

I've sked the rep to come to this thread to help you JULIANLOVESJAMIE but please remember it is New Years Eve and she may not be available until Friday.

Ey,


I apologize for the delay on getting back to you.

I checked with our fraud department and the account is under investigation. Will update you once I get a final reply from them.

Best regards,

how come all these accounts are now under " investigation" ? ?  And not just the new , but the old accounts/players that already passed verification on their previous cashouts?

Seriously now, 90 days rule for this is nothing but a rogue rule placed so players reverse their cashouts. Come on now how can you even begin to justify this rule?

And how come this new complainant is now under fraud investigation when you DID pay them $500 already?

And not to mention this BS $500 installment rule you still have....  You and your sister company RevenueJet are by far the worst casino group now.

THIS CRAP HAS TO STOP!!! PLEASE BAN THIS GROUP FROM THIS FORUM. THEY ARE JUST DOING THIS TO MANY OF THEIR PLAYERS OLD AND NEW.

It is not a good thing to ban them from the forum. Being bad as they are they would be even worse if there was not for public complaints and at least the rep here can speed things up a little bit when faced with negative press.

There are several forums this company is banned on. And it works to keep players from continue to play there. No type of Advertisement or nothing. The less avenues they have the better...

Might as well bring back Rushmore group. The only difference was that along with not paying the players, they did not pay the affiliates and that is one main reason they were blacklisted(IMO). If it was only the players not being paid, i am sure they would be right here along with Casino Titan group.

Hi guys,


I apologize for the delay. I'm still waiting for our fraud department to reply.

I'm doing a follow up now and will keep you updated on the 2 cases I'm following here on the forum.

Best regards

Yes they have gotten worse but reading the other thread has made me see that is is way better for players to be helped,then to leave them without a leg to stand on. Before i read the thread i did not understand why they would be allowed to continue to do this. I found LCB because of how i was treated by this casino. Now i understand very well that if an issue arises then having a rep around helps solve the problem. Like it or not, people will play at these casinos and it is good to have help if something happens. Duly noted.

hi, month ago requested withdrawal, on 17 december recive this: Dear Olegs,


I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.


This process might take up to 90 business days.


As soon as we have any updates regarding your account we will inform you via email.


We are sorry for the inconvenience.


Sincerely,


Benjamin Collins

Finance Department

have been verifed before and have recived withdrawal in first part of 2014 without problem.

90 business days is 4-5 months.

maybe representative can help me get withdrawal faster?

And the band played on...

Hi Olegs,


Thanks for bringing this issue to my attention.

I will need some additional information in order to take care of this issue and Ill be updating the post ASAP.

Best regards,

These places know ahead of time whether there are problems with your account.  If you have multiple accounts the system knows that too!  This 90 day thing is nothing but BS ... face it, some of these places are using current deposits to payout other players.  When they don't have enough to make a payment they start stalling.  As far as paperwork goes, they also know whether your paperwork is good or not.  All of the excuses are nothing but a stall tactic.  They figure if they drag their feet and make it difficult on the player, they will either play the money back or just give up on trying to get their money.  If by chance you are the type of person that is like a dog with a bone and goes to whatever lengths it takes to be paid, they make damn sure that you are labeled as a "problem child" from there on, taking away bonus privileges and adjusting playthrough requirements for your account to make sure that they make it almost literally impossible for you to win again.

hi, have found today in my begado cashier  this:
Date Transaction Amount
1/10/2015 12:33:18 PM Wire Transfer Withdrawal Approved! ($169.00)
1/8/2015 9:29:52 AM Wire Transfer Withdrawal Requested ($169.00)

will wait for money to arrive to my bank account.
Big thanks to clara.hans for helping!

No problem Olegs!

Sorry for the delay. Have an amazing weekend!

Clara

HI my username is stefanaleks and I have pending withdrawal in casino Titan. They say I need to wait 90 working days. I have deposited there and cashout also. I would like to complain about this long waiting and if its possible to be speed up. Thank you.

Hi,


please send me a PM with your username and casino so I can check into it.

Best regards,

HI my username is stefanaleks and the casino is casino Titan I dont realy know what means PM

Hello

Casino Titan EUR version owe me 23,000 EUR, I won there the Random Jackpot in slots.

Since June 2014 I was stopped being paid, please your help my user name in EUR version Casinotitan is sophol66

The complaint in Askgamblers failed after he blacklisted Casino titan

Please your help to be paid

Hi,


I received your email. Will be checking this case and updating you ASAP.

Best regards

And the band played on...

These delays are shameful! How can you work in this way?

Hi,


I'm sorry to hear that.

Please check that on each email there's an option at the bottom of the message to opt out.

After requesting to be removed, the system processes it automatically.

Have an amazing day!

Hello Calra any update regarding the non payment issue ?

Hi sophol66,


I didn't receive any update yet. I'm going to recontact the casino department and let you know.

Please note that I'm pushing as much as I can. Will keep you updated.

Clara

I never managed to win a ND in these casinos, I won once and after a month I got tired of waiting

Hi LH,


I acknowledge its not personal and I also understand that although with some deficiencies, I'm doing my best to get all the cases solved. I also believe that its better to face the forums and work trying to help players, than doing nothing at all.

Clara

LOL, yes this is indeed a circus... I'm glad this group has finally been exposed for what they are. Crooks and rogues. Sooner or Later they'll rebrand and repeat it all over again.

Thank you for the update , I requested the withdrawal again. There was no pending withdrawal before because it is always being declined and credited back to the account, now I made a new withdrawal

Hi,


I apologize for the delay. Checking with finance right now.

Will update you as soon as I get a reply.

Best regards,

People  are going to keep playing at this group no matter what we say. Even though i personally would not ever lay at this group, it is good that some help is offered for people who are having problems.  If there is no rep then when things happen, players have no help.

No Rep = No Help. Which would help kill the group. Because if people can't get the help. They will stop depositing there. But as long as people think they can keep playing there. And coming here to complain and get faster service. They will keep doing it...

Can I remind you all this is a help thread.

Please let Clara try and do her job without the snidy comments / general discussion.

The casino manager called me and said he wish to offer me a  "Deal" what is the Deal ? to pay 5000 instead of 23,000, is it a joke ?

I won a random jackpot and they want me to give up my winnings.

No casino ever offered me a deal on my losses.

I was very surprised to hear this kind of tactic , is there a way to be paid ?