CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

Hi,

Can you please show me the site you came from to SJ?

Thank you
Daniel

Hi Daniel,
Yes it's me again!  I've waited "very" patiently til now as my Withdrawal from "Begado" was confirmed by their finance department on the 15th NOVEMBER! They told me, you told me, having tech issues with server and will b paid as soon as casino up again.Received email from Finance late November, stating "Not to worry, it will b up and running between 3-6 Business days from the email and I shall b paid asap. Its now 10th ! DECEMBER and i cannot yet access the casino still and no updates whats-so-ever from support. I need to know what is actually happening???? and EXACTLY when i will be paid plz??? Why cant the sister sites take over the finance department of Begado and issue all withdrawals out so they can concentrate on fixing the problem with server without losing customers and leaving a sour taste in everones mouth who are owed $ , not just Begado but for ALL the sister sites also???? We need answers now; as the answer i give to my daughter at xmas will not be a happy one. I made a honest deposit, played honestly, had all papers and docs verified and approved, played only slots; so i think nearly a month without payment is disgusting;esp with everyone concerned giving me date after date and never fixing the issue. You could have designed; set-up and be running an online casino in half that time!! Please reply asap as I dont know what im going to do for presants if i dont get payment BEFORE XMAS AS PROMISED.
Im not usually one to moan; but i;ve got my daughter;s xmas and normal expenses for xmas to worry about as any parent would!

Regards

Ruth U/N# BIGWNR65

Hi Daniel,
Yes it's me again!  I've waited "very" patiently til now as my Withdrawal from "Begado" was confirmed by their finance department on the 15th NOVEMBER! They told me, you told me, having tech issues with server and will b paid as soon as casino up again.Received email from Finance late November, stating "Not to worry, it will b up and running between 3-6 Business days from the email and I shall b paid asap. Its now 10th Exclamation! DECEMBER and i cannot yet access the casino still and no updates whats-so-ever from support. I need to know what is actually happening?Huh? and EXACTLY when i will be paid plz??? Why cant the sister sites take over the finance department of Begado and issue all withdrawals out so they can concentrate on fixing the problem with server without losing customers and leaving a sour taste in everones mouth who are owed Money$ , not just Begado but for ALL the sister sites also?Huh? We need answers now; as the answer i give to my daughter at xmas will not be a happy one. I made a honest deposit, played honestly, had all papers and docs verified and approved, played only slots; so i think nearly a month without payment is disgusting;esp with everyone concerned giving me date after date and never fixing the issue. You could have designed; set-up and be running an online casino in half that time!! Please reply asap as I dont know what im going to do for presants if i dont get payment BEFORE XMAS AS PROMISED.
Im not usually one to moan; but i;ve got my daughter;s xmas and normal expenses for xmas to worry about as any parent would!

Regards

Had to hop around to a few local wally worlds but finally found one where there machine would read the check, so thats taken care of thanks again! Now just need to get my account taken care of, Daniel pls get back to me when you can. I'm having slot withdrawals here, and all I want for christmas is to gamble muahahahaha!

Hello Daniel, I am sorry this was several months ago and I do not recall the site where I found your casino.

hi Daniel! 

I am having one heck of a time trying to withdraw my winnings at Win Palace.  I had to submit cashback forms as i'd never withdrawn there before - only deposited (and lost of course).  So i submitted completed form and submitted all the paperwork including utility bills, my driver's license (color copy) and bank check and signature on faxback and never heard anything for a few days then asked Joe via live chat he finally got someone to responde to me at least (i just wanted to know i had submitted all that was needed).  adriana responded after 3-4 days stating i had to submit the completed faxback form and give a color copy of driver's license (which i had already done but did so for a 2nd time).  now no one is responding.  it's been since sunday since i submitted documents and it's now almost friday.  still can't withdraw my winnings and only received one response from win paalce support after several attempts to email them for a response.  i'm getting really frustrated and thinking this is fishy - i just want my money.  i deposited, i won, i cashed out and i deserve it.  i've deposited with them several times and now i'm trying to cash out and am being ignored.  daniel - can you please help?  thanks!  again, i just want to know at this point - what is hold up approving my forms so i can withdrawal and why refuse to respond to customers support???  thanks, beardcat

Hey,

Thank you for letting me know. Will check that out first thing after the weekend.

Best regards,
Daniel

Im so upset with this casino. I won 600.00 great then made about 5 deposits after I got my money. I hit bonus in the game one time in those deposits. Also never played at casino with every deposit gone in less than 20mins and never made it to more than 200 in playthrough.  I complained about this. got email and was told technical issues.  Then i get another email that says nothing wrong with my account. thats one issue. Took my money and game had tech. issues.  ok this is the worst part my son doesnt get a christmas this year because the 600.00 check i got from this casino just came back no good after a month.  I am disabled with cancer and negitive balance in my bank account thanks to the check coming back the casino account were frozen.  I found this out friday when my debit card got denied when i was trying to by my 12yo gifts. I have been crying and shaking since friday i get a check once a month. christmas is next week and i got nothing for my child.

the 600.00 check and issues with casino game was from begado. forgot to mention that in my post

RTG casinos are FIXED. I advise you to stay far away from them. They are ran by greedy people.

Hi baby22555,

Just to make sure: you couldn't cash the check? if that's the issue I'll pass this to finance and they will cancel the check and resend it by wire.

Please let me know and that will be done.

Best regards,
Daniel

Daniel.  I deposited the check and it bounced your bank said no money in the account to cover the check so my bank to 600.00 out of my account now i have no christmas money for my sons gifts im in the negative in my bank cause your check was no good.

i just got an email from adrianne penn saying she was stopping payment and i was having trouble with there check im not having trouble with winpalace its begado check thats no good i tried calling adrianne to tell her they said i can only talk to her via email if that 150.00 check bounces then im going to have more trouble i got 3 checks that will bounce thats 35.00 a check in fees i pray she didnt stop payment on winpalce check are you all in the same.  winpalace and begado. i cant eat sleep cant stop crying and shaking over this you dont even know how much my son is going to be hurt no christmas .....

Ok. so to make sure: Winpalace check you received and cashed?

Begado check you have issues with and needs to be resent or wired?

Daniel

you can't eat or sleep and can't stop crying?  I get that what they did was beyond shitty but damn girl..gambling should only be for entertainment knowing the risk involved in dealing with online casinos...it should not ever be able to affect your life in the way this bounced check did..

and to the mods I hope that once a bounced check was received from any casino they are put on the heavy warning list..that is way worse than taking months to pay someone..the lowest of low a casino can do..it screws up players bank accounts and has such a shitty feel to it.

Hi,

I fully agree with the first part!

Regarding the second one: it's related to the location of the player and there it's not that easy to send checks...

If you wish i can PM you a bit more details.

Best regards,
Daniel

hmm not sure how the location of the player has anything to do with a check being bounced but if you want to elaborate I would prefer that it is on here for everyone to see..and if there was a reason that baby's check got returned then I think we should all know that reason as well..if a player makes their complaint public then the response should be public as well..unless someone can convince me otherwise

Hi,

Yes, and i responded publicly in order to assist.

In any case, paying out for US players is a bit more complicated then in other countries.

Daniel

P.S.baby22555, i'm waiting for your confirmation on my last post.

does anyone think that perhaps using a PHONE would be the easy way to communicate??  this email back and forth over days is a pile of crap/...any other business in the world uses the phone,  why dont we try that??

masskat i already got the check a month ago.. has nothing to do with gambling.. if i dont have money i dont gamble... i paid off bill with the 600.00 my disabilty check is gone now cause 600.00 was taken out of my account a month later

dabigdo- yes i agree to bad you cant talk to finance department i tried trust me i want answers.  first thing i did was call

BEGADO CHECK FOR 600.00 IS NO GOOD. IT CAME BACK INSUFICIANT FUNDS .... WINPALACE IS FINE WHY CANT ANYONE HELP ME NO ONE TO CALL NO ONE ANSWERS EMAILS 

sounds like Daniel is trying to help you baby..waiting for a reply from you

MASSKAT- THE CHECK CAME BACK INSUFICIANT FUNDS ACCOUNT FROZE.. GAMBLING IS FUN AND WHEN I HAVE A FEW EXTRA BUCKS I PLAY BUT WHEN YOU GET A CHECK BEGINING OF NOVERMBER PAY EXTRA TOWARDS BILLS CAUSE YOU WON. MY LIFE IS EFFECTED BEING ON DISABLITY WITH CANCER GETTING ONE CHECK A MONTH AND TO HAVE 600.00 TAKEN FROM MY ACCOUNT WEEK BEFORE XMAS DOES EFFECT ME.  WHEN I DO GAMBLE I DONT THINK IM GONNA WIN ITS A CHANCE IF I LOSE OH WELL.. I DONT KNOW WHY YOU THINK THIS HAS TO DO WITH GAMBLING. AND NO I CANT SLEEP EAT AND SICK TO MY STOMACH CAUSE MY 12 YO CHRISTMAS IS RUINED.

so just to understand, and certainly not to make you more upset than you already are..the check cleared, you spent it, and then it came back as insufficient funds?

and Daniel is there anything you can do to get this woman her money before Christmas?...cause I gotta tell you...I know I won't be playing on Begado anymore if that doesn't happen...as I would hope others would not as well.

YES THATS CORRECT NOVEMBER 7TH I GOT IT AND DEPOSITED AND NOW THEY COME ON THURS DEC 13 AND BOUNCE CHECK

masskat-  thank you for saying that to dan means alot.....

Hi

You dont need to worry so much becasue of that- an i mean in a good way, it happens but will be fixed.
as i understood- winpalace check deposited and all good. begado bounced back.

I'll check it out tomorrow with finance and reply here.

What we do in this case is just resend it by bank wire..

wow that is a long time between the deposit and the bounce...never heard of such a thing..in my country it is against the law to write a bad check..

in my country also against law to write bad checks...in your name mass is that massachusetts?

thanks daniel- i pray this happens before christmas i dont care if i have money i just want the best for my son.  he is number 1 ...  i check back on here tomorrow for reply.

hi daniel.  re. faxback forms with winpalace taking so long for approval - i finally got approved today.  of course i figured as much since, like an idiot, i went back in after 4 days and lost my winnings.  lol (not).  anyway thanks for your help.

now, i just hope slots jungle does not screw me over.  i have had great support with my vip rep until lately.  i received confirmation that my withdrawal was sent by wire transfer on 12/11th and it's still not here yet.  i realize it's just now 5 business days however I have received wire transfers 3 times or more before and always the money was received within 1-2 days of finance confirmation that wire sent.  once, it took about 4-5 days and when i checked - guess what - they messed up and sent by check instead.  therefore, i am a bit paranoid and all i wanted was an answer that indeed it was sent by wire and the wire confirmation number.  my vip rep has refused to respond to any of my emails since last week and finance finally responded with be patient.  again, i just want confirmation they didn't mess up again and a wire confirmation number - not sure why that is a problem.  anyway, although i'm not happy re. lack of communication more than anything, i will patiently wait - like i have a choice.  I just have to say i have always been treated well by slots jungle and eventhough there have been glitches from time to time in getting full amount sent etc., i've never been ignored like this and it just heightens the paranoia (especially after reading some posts).  i'll keep you posted if i need your superman help. 

Its probably because its one of those canadian checks, it takes more time  than a domestic check to clear, but the bank will typically give you credit either immediately or say in 5 days.  So yes indeed she was able to withdraw the cash, but now that the check bounced shes on the hook for it with the bank.  

So I can see where she thought she had some extra money spent it check bounced now bank account negative and if you had anything in there they take it away.  I know its not a good feeling sorry that happened.  But if your little bit of money is that important what are you doing  playing casinos like this. Should pick something a little more reputable.

hi bmwstack-  i dont play much only when i do have little extra ill make $25.00-30.00 deposit im stuck at home sick with cancer so im not going crazy i play games on line. i never play much that would hurt me financially.  i dont know any reputable casinos i just started playing sept. i think .  thanks for your kind words.  i trusted the check was good and that begado being new would want to keep as many players as possible to build up there casinos reputation  but i was WRONG

hi daniel, username colywog at winpalace.....i requested a withdrawal but i also had to notify the finance dept ([email protected]), that my bank info had changed......they never responded and i am wondering if you could see for me if the info has been changed because i want to be sure the funds are going to the right place....thanks!

The rate this thread is going. It will catch up with the virtual group thread in no time. Lol

Wow it seems like this group has already surpassed virtual in complaints. I really feel sorry for you all who missed the good ole days of online gambling. This group wouldn't last a month with their policies.

There is nothing in the past 20 posts that related to policies.

Baby-Begado check was cancelled and the amount resent. Please let me know when you receive it. I think it will hit on XMass :-)

BEardcat- I think that with the weekend in the middle your wire should hit any day now. Please let me know if it doesn't reach you in the next 1-2 days.

Coltwog: ill check with finance whether it was updated

Best regards,
Daniel

daniel thanks for that info but overseas check getting here before xmas dont see it happening.  also did they pay the 35.00 bounced check fee that my bank charged me

sorry to bother you again daniel are they sending another check or wiring the funds to my bank?

Policies - I was referring to the way this casino group is ran in general. I remember the time when pretty much all bets was good bets. And one was payed entirely and wasnt stringed along. Didn't have to ask a rep to have their comp points credited. Bonuses was cashable and never heard of bonus ban from loyal players. Cashier dept was easy to contact. Sometimes support themselves would process a cashout. 24 hrs or so was the normal to receive it. AND this was coming from some RTG casinos as well. Now this is just one big mess. People shouldnt have to keep contacting you. Just to get simple stuff down. That along is a sign of a poorly run casino. Its like they can't come to the father expect thru you. SMH

Daniel can you tell me if i should be concerned about this? -  I just logged into begado to check my account.  I assume that the info would be posted under my account information about re-issue of bounced check.  Well to my surprise they wont allow me to go to the cashier.  I tried everything going to game hit cashier took casino out re downloaded and nope cant get to screen where I can look at my account.  I am so glad I printed every page on my account prior to complaining knowing this would happen.  Now I dont know what do beleave are they sending me the money or not.  Put yourself in my shoes this is really doing a job on me emotionally. Should I conact better business bureau.....HELP !!!!!! Guess I better find a way to tell my 12 year old he isnt going to have christmas this year....  NO JOKE he really honestly isnt... I tried to get toys for tots deadline is over i cant get any help.....

daniel,  do you have a PHONE?  this is a freaking joke how you show concern to handle all these situations that are EXACTLY the same situations from last week, last month, two months ago, six months ago ? what gives????  ownership of these problems is not being taken...go figure

Hi Daniel and all Players at "BEGADO CASINO"......UPDATE!!

":Begado Casino" sent me an email on the 13th December about my withdrawal and confirmed it was approved and paid into my Bank Account as requested.
It was in my Bank Account yesterday, 18th December!

I just want to give a big thanks to "DANIEL" and all his hard work; and to let players from this Casino know.........YOU WILL GET PAID!!! As for Cheques;esp to US; I do know (as I run a Business) that it is hard for cheques to be accepted by American Banks due to the Bans the US Government has put on Gaming and the Banks have followed...BUT this does in no way excuse a Bounced Cheque?? But i think after total investigation; you'll find YOUR Bank has had the last say whether they would actually accept it or return it! Just a thought Baby! I do sincerely hope,and will pray for you that u do get your funds BEFORE Xmas for ur son!

As for others posting "YOU SHOULDN"T RELY ON GAMING TO PAY FOR XMAS", IS a simple misunderstanding as Begados cheque was available to you, you paid bills, but all of a sudden your Bank then REFUSES?! the cheque (after how many days??? after clearing it!) so debited it from your account;therefore you are now down the $600 you WOULD have used for your sons Xmas.

Because they only pay Max C/Out $1,000.......I still have another $1,000 in pending for approval to be paid and shall let you all know; but I cannot fault them since they have come-back online. I just hope it lasts!

MERRY CHRISTM,AS TO ALL MEMBERS, CASINO REP'S ( WOULDN'T HAVE THEIR JOB FOR QUIDS..LOL) AND LCB MONITORS / LEADERS / ADVICE GIVERS.

BEST OF LUCK ALL...WIN "BIG!!!" OVER XMAS 

another customer who got screwed over but FORGOT and forgave as soon as SOME of their winnings showed up.......CMON PEOPLE...REALLY?????  read the last thirty pages of this thread.....THIS IS NOT OK

Agree with you on the whole tazzie post.  People get the runaround and then come back here and make this post in huge bold letters about getting paid.  And again this is probably after a 45-60day runaround.  It really is a joke! Such a shame people do things in that manner.  Letting someone know they are getting paid is great information, but making as a headline making it sound like they are awesome is sick.

Tazzie you posted that babys check was refused.  It BOUNCED!!  That means the check didnt clear. It was a bad check.  It can take a long time for a international check to clear, but in the meantime the bank gives you credit.  The bank cant tell you when a check to clear they have no clue to the exact day so most banks pur a hold on it for a few days then give credit.

Baby--no the better business bureau is not going to do anything. There is nowhere to go. Sorry things have gone this way but if it is the reality then let it sink and and be ok with it.  It is only materials but obviously important to kids.  Maybe focus in on the whatever the true meaning of Christmas is to you..  Your not alone people not having money for Christmas describes 80% of the United States.

Hi baby, not sure why you can't log to cashier. Can you please tell which browser you are using?

I will double check today but I think the resent was done by wire ( not a check). You should get an email from finance about that)

Best regards
Daniel

hi daniel...can you check on my withdrawal too at winpalace? can you let me know when i will expect it? username colywog thanks

If I ever need a tooth pulled. I know to come here instead of a dentist.