CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

Hi satansmuff,

I've spoken with Finance dep and they told me that they haven't received the Faxback forms from you.

They sent you an email with all the details, so i hope it will be solved now.

Kind regards,
Daniel

I also found they charge $4.50 to use a Visa Gift Card.  
I have to pay $5.95 to purchase the card and then the casino takes another $4.50.  After it's lost in a matter of seconds...they won't allow me to redeem a no deposit chip since I redeemed one in January 2010. Doesn't matter how many deposits are made, I was told, more than once, ONE free chip is allowed per player.

I bought 2 $25 gift cards for $61.90 and was only allowed to deposit $41.  Lose alot before you ever play.

Makes you want to throw up...Just plain sicken.

They sent an email a week ago that simply said...send in documents to update my account. First off, they sent it to the WRONG email so obvioulsy they didn't update that as I asked and second, they never said WHAT documents or forms I need which is what I've been asking this whole time! Telling me to send in documents is not an answer to "What do you guys need in order to update my account and have it in withdrawlable standing?"! But you know what, don't even bother to waste your time trying to help, no one else at Casino Titan does. I no longer have any intentions of making another deposit with this casino after all the trouble you guys have cause when I'm sitting here trying to OFFER my business to you!! Unbelievable, but if this is how you treat people trying to give you business then I'd really hate to see how you treat the people who already do! Just glad I caught this before I started making large deposits!

Hi Satansmuff,  As you know Daniel is away on holiday.  I'll contact Rick and see if he can help you with this...if you still require help.

blue

Thanks Blueday, but I think I'm just gonna stick with Jackpot Capital...my luck isn't so great there but at least customer service answers all my questions and are readly available. Took me 2 mins to update my new address with them. There is really no reason submitting a new address and email should take over a week to do and still not done because support doesn't feel like telling me what they need.

Hello satansmuff,

I am not certain for the reason why Casino Titan support didn't solve this issue in 5 minutes, please send me your CT user name and email address to [email protected] and I'll make sure this case will be resolved.

regards,

Rick

I've taken few days off. but please PM me your user and I will check this out.

In general, i assume that it's related to your bank international payment fees.

Just thought I would voice my Slots Jungle experience.

Bought a $30 international Visa gift card.  Spent 45 minutes with Shay and another support person to try and get it to work.  No Go.  Used it at Casino World....NO problems.  Took a second.

Bought another gift card (same day) and tried again at Slots Jungle.  Didn't work again.  Spent a great deal of time waiting for Shay to process it for me. Yay... it FINALLY worked.

I wasn't looking to hit a jackpot but bet .50 max per spin and it was gone in 10 minutes.  I earned a whopping 12 comp points.

I have never spent 10 times more time TRYING to deposit than playing. 

Guess I will look elsewhere for a casino to be loyal.

Very frustrating night.

Gabby, i had the same experiance with Casino Titan...lost over $50 just waiting for a reply from customer service! when he finally got back to me about 35 mins later he had no answer for my question and it's been over a week now and STILL haven't gotten my question answered....the question...what documents do you guys need to update my new address.....what a friggin joke!

Hi Satansmuff - I went to live chat and this is what she said:

Carol: she needs to send us her i.d with the right address to our support mail
Carol: [email protected]
Me: is that all she needs to send?
Carol: and to ask to change the address on the account
Carol: yes this is all

Does this help?

blue

Hi

Hi,

Sorry. Though I've answered. Please send a Utility bill with the correct address and an ID.
(if think you said that the ID is not updated to the new address- it is ok, but please send the copy of it.)

To make sure- you did fill the Faxback form in the past. If you haven't: please just download the form from Titan cashier.

Best regards,
Daniel

Hi Gaby,

Still waiting for your username.

I think it is processing fees on your end, meaning the amounts shown are the amounts that we received, but i want to take a look at your account specifically

Best regard,s,
Daniel

I sent you an email almost a week ago as you ask. Still have not changed my email or address or asnwered the question I asked in my email!! Are you f'ing serious???  I don't really care what you do now you guys have lost my business indefinately and earned yourself ANOTHER bad review! Thats for all your help Casion Titian or should I say lack of it! I'm done trying and to think this whole thing started because I wanted to make You my primary casino!!  LMAO

Hi

you missed my reply.

One important thing: I am not from the casino support and not even an employe of the casino, but of the marketing company. therefore i don't see what docs you sent or not directly. Therefore, if you did sent those, please let me know.

Best regards,
Daniel

If there was another question that you asked, please let us know.

Thanks

blue

I made a deposit at Slots Jungle using Express Payment.  Of course the deposit wouldn't work at first and support, again, tried to help. NO go so I used Express payment.  My card was deducted but NO balance.

9/12/2011 10:01 AM Purchase 18884045819 SUPPORTEXPER BAKU AZ -24.94   
9/12/2011 9:53 AM ACTIVATE IDTFS_NEWARK 

Hi,

That is ok. It happens that there is a need for confirmation for the transaction for your side.

I are supposed to receive an email from Finance requesting you to make that confirmation.

Please let me know in case you don't get it.

Best regards,
Daniel

Thanks Daniel,
I did receive an email and am waiting for it to be cleared.
Wow... very frustrating to take over an hour trying to deposit.

I appreciate your quick reply. 
I think you are in the promotions side but I should say Isabelle is not a very kind agent.

Hi Gabby,

Yes, i am on promotions side (i work at the marketing company, not the casino), but thanks a lot for your comment.

I'll pass it to the CS manager and he will talk to the agent.

It's greatly appreciated.

Best regards,
Daniel

Thanks Daniel,

I can't seem to get an answer to a question.  I wanted to post my deposits for the $50 cashback but my 'account history' will only show today, 9/12.  I dunno what do to.

Me again Daniel,

Sorry to be such a pain.  I spoke to support about my deposits and they insisted todays was all a free bonus. *sigh*.  I copied the emails from Kurt in finance but still... they insist I got $75 free.  It was withdrawn from my credit card and I copied the transaction info from Visa but.... nope, they don't believe me.

I tell ya, I've spent way more time and energy trying to deposit than playing.

Hi Gabby,

I think you need to talk strictly to Finance at this matter.

I have checked things:

There was one deposit that you made: that Kurt credited your account with and added the 200% bonus that you asked for: Total of $75.

There was an ICP transaction that never went through with ICP. You have sent Kurt the transaction details for that, but none of them went through the ICP to us.

If you have any further questions regarding that, please contact Kurt directly and not the CS. He is a very experienced finance personal and can help if needed.

Best regards,
Daniel

So, against my better judgement I've been playing at Slots Jungle...I thought twice about it once I realized they were associated with Casino Titan which gives me nothing but problems, but figured I'd give them a try since I had no problems with their support or getting my account update there....after 3 deposits, one of which I got some really good play out of I realized I wasn't earning any comp points....went to chat for help and this was his excuse....

Shay: Welcome to Slots Jungle, this is Shay, how may I assist you?

you: Hello, why is it that I am not earning any comp points for any of my play?!

Shay: May I have your User Name?

you: xxxxx

Shay: One moment please.

Shay: comp point are given randomly, most likely to receive them when playing table games

you: WHAT? comps points are earned for play NOT random?!

Shay: im sorry' they are given randomly.

you: ok...thats not true you earn 1 comp point for every x amount of dollars spent...if you guys are gonna try to tell me this random crap then consider my business gone or get someone who knows what they are talking about online for me!

Shay: Comp points are given for playing our games as a gift to you.  They are valued at $1.00 for every 100 comp points.  You may redeem a minimum of 100 at a time in the cashier with no play restrictions.

Shay: that calculation  is after you receiving them.

Shay: how to receive it? it is random.


Since WHEN were comp points a random act? I have NEVER and I mean NEVER played at any casino land based or online where your comps are supposedly random and not earned. Can you imagine walking into a casino and the pit boss comes up to you and says "hey...noticed you've been playing this slot for 5 hours...you have been RANDOMLY selected to recieve a COMPlimentary drink" OMG........

Hi,

The CS is mistaken. The comps are not random. They are issued for playthrough. There ratio ($ play through to 1 comp) is different for different games.

I'm not sure if there are games that issue absolutely no comps. I thought that not, maybe besides War, or something of that type.

Please send me  a PM of what games you were playing and whether it was on a deposit or free chip and i will check.

Best regards,
Daniel

Hi,

Checked that a bit more: in CasinoTitan, the comps for almost all the games, including all slots is $10 for 1 comp. Then the comps to USD depends on VIP level. For new it's 100 to 1.

There are some games like roulette for example that have slightly different rate.

Slot tournaments and Sicbo do no generate any comps.

Best,
Daniel

Hello Daniel,  I'm not sure if Im posting at the right board, but on 9/14, I made a withdrawel request from the $50 free play and I haven't heard anything  (apprval/denial? more info needed?) no email....it just shows as pending...I've never cashed out at Titan, so I didn't know if this was average, just thought I would of heard "something" by now.....If you can tell me what I need to do, would appreciate it.   

Hi Daniel,
I have been in Idaho as my daughter's father passed away, they flew us here on last Wednesday. I have been very busy and today finally able to check on my withdrawel with Titan.  I see they posted this to my account history:
9/20/2011 5:07:10 AM WireTransfer Withdrawal Approved! ($350.00)
but to date it is still not showing in my checking account and I wanted to know if this was "standard" for Titan Casino to take this long from the 20th to today and still not have in my account?  Could you please check on this for me?  I would so much appreciate your help.    Thanks!

Hi,

No, it's not usual.

I've checked and your payment went out a weak ago, but bounced back due to some problems in your account.

You should see an email from our finance asking you about that.

If you can, please reply to their email.

Best regards,
Daniel

Hello Daniel, I will try to make this at brief as possible.  I played at Golden Cherry Casino and this was BEFORE you gave me the free 50.  I made three withdrawals because they have a cap of 500 max withdrawal.  I withdrew $500, $500 and $400. 

I then received your first free 50 from making 250 in deposits.  I played it and lost so I went to my $400 withdrawal and reversed it.  I kept $100 in my account to play with and withdrew the remaining $300.  So, that would have left me with three withdrawals......two $500's and one $300.  I played my hundred reversal and played a long time but eventually lost it.  This was on the 26th and I finished playing a little after midnight on the 27th.

I noticed you credited me with my 2nd 50 for my next 250 in deposits on the morning of the 27th.  I played it and lost.  I went to do a reversal on my $300 and planned to leave $100 in my account and withdrawal the remaining $200.  When I went to the banking section I noticed I only had two withdrawals that were pending and they were the two $500 ones.  The $300 one had disapeared.  I went to chat and while there I checked reversals and it showed where I reversed the $400 and than it showed a $300 reversal AFTER I was done playing.  She said finance would get with me and for me to email them.  I heard nothing yesterday so I went to chat and got Paul.

At first, he said everything seemed to be in order and than he said I played the $300.  Which is impossible because my gaming activity ended BEFORE my withdrawal was cancelled and my next gaming history started when I claimed my 2nd 50 from you.  He said on his side it showed in history I played it.  My history and his history should all show the same thing.  PLUS how can you claim a bonus code when  you have money in your account?  You can't!  Here is my two chat sessions along with my screen shots from my account.  I am VERY angry right now because he said it would be investigated and it could take 5 business days.  I did not reverse my $300 and I want it back!!!!

I hope you read my chat sessions and look at the screen shots proving I did not play that money.

info: Please wait for a site operator to respond.

info: You are now chatting with 'kris'

kris: Welcome to Golden Cherry Casino, Cindy!

kris: How can I help today?
cindy: Hello my login is cnolley. I had three withdrawals. 2 for 500 and 1 for 400. I did a 100 reversal on the 400 yesterday and now I only see 2 withdrawals

cindy: the 300 one is missing and not in my history...just the 2 500 ones

kris: Just a moment Cindy while I pull up your account details and see what I can do to help.

cindy: i see now it was cancelled. WHY?

kris: I'm checking on that for you now, Cindy. Just a moment.

cindy: please do because i'm about to freak cause it was cancelled and not by me

info: Your chat transcript will be sent to xxxxxxxxx at the end of your chat.

kris: I understand completely.

kris: Just a few minutes while I familiarize myself with your account so we can figure out a solution to this issue.

cindy: k

kris: Just a few more moments. Still with you Cindy.

cindy: ok

kris: Just another minute, Cindy. I'm still working on this.

cindy: yes, please do i want this resolved. i deposit a lot of money here and have NEVER had a problem

kris: We want to resolve our problem, too! I'm afraid, however that I can't see or do much from my spot as a Customer service rep. So, what I'm going to do is email Finance personally and ask you do the same since they, ultimately, deal with all issues regarding a player's finances. They are at [email protected] I'm emailing them too, so we can find a quick solution to this.

kris: I'm very sorry for the inconvenience. I really with there was more I could do from my side.

cindy: this sucks..plus as usual when i was just playing i got screwed on the midnight mystery dead person bonus AGAIN
cindy: that is abou the 4th or 5th time. the screen timeouts and i close the casino and go back and no bonus round

kris: Really?

cindy: oh yea

kris: I'm also going to ticket our tech guys to check /that/ out as well.

cindy: i have screen shots for proof

kris: Could you send them to [email protected], please? We'd very much like to be able to solve any software errors like that.

cindy: thats the only game that has done that too me and it is only on the dead people bonus.

kris: That sounds like a bug that we need to fix! Thank you so much for letting us know.

cindy: Sure, I'd hope you guys would. It just makes me angry that it keeps happening and when I am betting nickels or quarters it really sucks

kris: I understand, completely! My suggestion is until we've fixed it, to play a different slot. Sometimes updates come down and open up new bugs, or there's a bug hiding there that we've missed. We're always trying to improve though- and this is really helpful in that. Thank you so much!

cindy: ok i will do that but it doesn't take care of the monies i have lost not being able to play my bonus but i will stay away from it. thanks for your help and i hope i hear something about my cancelled withdrawal today

cindy: take care and have a great day, bye

kris: I do as well, Cindy. Please email support with those screen shots, and finance with your concerns- I'm email finance from myside as well- okay?

cindy: k bye

That chat session lasted 24 minutes.  Here is the 2nd chat session that YES lasted for over 3 HOURS!!!!!


Chat start time Sep 27, 2011 6:20:58 PM EST
Chat end time Sep 27, 2011 9:24:33 PM EST
Duration (actual chatting time) 03:03:34
Operator Paul
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Paul'
cindy: paul has finance been in today?

Paul: yes

cindy: kris was supposed to email this this am and I did also

cindy: i have not heard anything back regarding my situation

Paul: They are very busy

Paul: they will get to your case

cindy: i had 2 500 withdrawls and 1 400. i reversed 100 yesterday from the 400 one

cindy: leaving 2 500 and 1 300 and now my 300 one has been cancelled like it never existed

cindy: i want it back and was wondering if they have noted my account regarding the error?

Paul: i will check

cindy: tyvm

cindy: sad thing is i was going to do a reversal today of 100 on the 300 withdrawal when i noticed it was gone. and if withdrawals are being cancelled after you do a parcial reversal i'm not going to touch my other two withdrawls

cindy: i just checked my game activity and it looks like the 300 withdrawal was reversed/cancelled about 3-4 minutes AFTER i was done playing early this a.m. There is no gaming activity after that until i logged in today and played my free 50 chip. so i could not have cancelled my withdrawal

Paul: just checking now

cindy: ty sorry i keep talking but this has been on my mind all day long

info: Your chat transcript will be sent to xxxxxxxxx at the end of your chat.

cindy: sorry just making sure you are still there?

cindy: hello

cindy: ?????

Paul: im in your account searching

Paul: sorry its taking so long

cindy: cool

cindy: yeah now i can't login for anything...for fun or real

cindy: i'm just letting you know i am still here

cindy: any news yet Paul?

Paul: it all seems in order

Paul: i can see when you looged in

Paul: and when you played

cindy: So when will it be back in my withdrawl or my account so I can withdrawl it

cindy: its still showing cancelled and this is very disturbing to me

cindy: can you not just put the 300 back into my account and i will resumbit my withdrawal?

cindy: I don't like having my money missing and i have much respect for your casino...it is my fav!

Paul: the $300 was reversed/cancelled at 00.38 on 27/09/11

Paul: correct?

cindy: yes

cindy: but i ONLY reversed the whole 400 at 11:00on the 27th and kept 100 in my account and did a withdrawal for 300 and all seemed well, so i thought

Paul: i am looking at all th plays you mad since the,

Paul: no on the 26th

cindy: correct and there is no way i played the other 300. i only played the 100 and the free chip i was granted by LCB forum

cindy: sorry i meant the 26th when i said the 27th

cindy: it was late in the night

Paul: im looking at the plays from 00.38

Paul: your balance was $300

Paul: then you did a spin for 30c

Paul: then  3.75

Paul: 3.75

Paul: about 10 spins

Paul: then you be 7.50 twice\then 11.25

Paul: its alll on record
cindy: the last play i show in my history was at 38:21 am until i claimed my free 50 code this morning

cindy: and that was for .30 c

cindy: now with the 100 i reversed i got up to 400 something and that is when i was betting larger amounts

cindy: but when i was broke i logged off and then logged back on this am

cindy: my last play was 38:21 am for .30c and then the next playing on my account was 9 something this morning

Paul: 38:21?????

cindy: thats what it says

Paul: You mean 12.38?

cindy: i guess but it doesn't have the 12 in front

Paul: ok, i can see all the plays you made since the reversal

Paul: i can see you made the reversal at 12.38

Paul: and your balance was zero

Paul: the your balance ws $300

Paul: and you played on

cindy: no i didn't

Paul: is it possible someone had access to your computer

cindy: i had a 400 withdreawl that i reversed and kept 100 in my and that is what i played on. as soon as i did the reversal i resubmitted the 300 withdrawal and it showed as logged

cindy: no no that is impossible

cindy: there is no playtime for 300

Paul: ok, i see that 400

cindy: i did not cancel my withdrawal

Paul: yes

Paul: you canceled at 12.38 am this miorning $300 and played it

cindy: i cancelled 400, kept 100 in my account and immidialy withdrew teh 300

Paul: yes

cindy: if that is the case than wehreer is the play history?????

Paul: then canceled the $300

cindy: no i didn't

Paul: i have it

cindy: please show me

cindy: because like i said my activity stopped after i hit zero until this am when i cliamed my 50 free chip

Paul: i will have to get my manager to email it to you

cindy: but why is it now showing up on my side?

cindy: under history

Paul: you played moonlight mystry game

cindy: when?

Paul: then scary rich

Paul: 00.38 am

Paul: and you lost it at 01.18am

Paul: then claimed the $50

Paul: at 8.43am

cindy: in my history the last think from early this am was moonlight mystery at 12:38 and then I ddin't play again until 9:05 this morning

cindy: at12:38:54 is when the reversal happened and i did not do it

cindy: i last played at 12:38:21, lost and logged out

Paul: my records show different

cindy: there is no more play under my history until 9 something when i played my free chip

Paul: ok

cindy: how the heck can your records show different we are both on the same history

Paul: maybe its not showing all your [;ays in your history

Paul: i can see them from my end

cindy: i sware i did not reverse my 300 and i maybe you guys did it

Paul: i will have my manager check this out

cindy: please do asap because i know what my casino records show and i know what i did and didn't do

cindy: this is very frustrating

Paul: we can check exactly the location of the computer(via ip address) of where the plays took place

Paul: its not a problem

cindy: please do...no one has my account info and i don't play on other computers other than my own

Paul: yes

Paul: but the records show you did play- we can check the ip address and then ban that ip address

cindy: is a manager available now by phone

cindy: this is crazy

Paul: you can speak to me, i am the supervisor

Paul: 18774411793

cindy: can yhou please send me the playthrough now becaue i just copied mine and like i said it doesn't match what you are saying...when earlier you said yes, everything seemed to be in order

Paul: would you like to call?

Paul: or would like me to call you

cindy: i don't think anything will be acomplished because i am very angery right now and have been typing for almost 2 hours now

cindy: on my side the last time i played was when i lost and then i claimed my cindy special for 50 and when i claimed that...that is where my game history starts again

cindy: if you are saying i played again then what were the times, etc. casue like i said it is not showing up on my side

Paul: ok

Paul: from 00.38 til 01.18 am

Paul: that is when the $300 was played and lost

Paul: for some reason, it is not showing inn your history

Paul: i can see the games, amount bet and the play id

Paul: each spin has a seperate id attached

Paul: i can see it in your history on my side

cindy: i understand all of that but how acan all of a sudden money is missing and for some reason this is the ONLY play transactoins I can not see

cindy: every other transaction shows up just fine except the one in question

Paul: i will open an investigation case with the tech and finance team

Paul: if you are questioning transactions that were played on your account, we need to refer this to the relevant teams

Paul: ok

cindy: please please do, i am a very loyal player and i am an honest person. like i said, after i lost my free 50 today i wanted to reverse the 300 and play with 100 and reverse 200 and that is when i noticed it was no where to be found

cindy: k

cindy: now i am afraid if i reverse part of my 500 it will all of a sudden disapear

cindy: *sorry i meant not reverse 200, withdraw 200

Paul: like i said before, we will automatically ban (for fraud reasons) the ip address from which these play spins were made

cindy: if that is the case where does that leave me and my money

Paul: if these plays were done from a computer in your home (with the same ip address as you) your account will be frozen tooo

cindy: i only have one computer

Paul: ok

Paul: so if it was played from your computer

cindy: no one touches the casino except for me

Paul: and if you are sure you never played......you should be fine

Paul: bhut be sure!

cindy: I sware on my life i did not play

Paul: but be sure!

cindy: i know for a fact i did not play the 300 only 100 of the 400

Paul: i dont need promises......technology these days tells all

cindy: how long does this take?

cindy: and can you tell me the status of my other two withdrawals?

Paul: sure, one moment

cindy: and will they be sent out at the same time or seperate and will it be one a week?

Paul: like you said- you have 2 x $500 pending

Paul: the finance department will know the details of what and when you get your transfer

cindy: how long for an investigation?

Paul: usually 5 working days

cindy: serious? this is crazy

cindy: thank you for your time...i am really wore out from chatting about this for hours now so i am going to go

cindy: thank you for your help paul

cindy: can you please also email me what you show as my play history that shows me blowing 300 bucks?

Paul: i will have my manager do that tomorrow

cindy: tyvm paul

cindy: take care and have a good night

Paul: you too

cindy: ok bye

Paul: bye

info: Your chat transcript will be xxxxxxxxxxxx at the end of your chat.

Below you will find three screenshots (please Daniel, LCB and LCB member forgive the name I named the file I was frustrated and I tried to rename them this morning but it gave me a warning it may mess up the extension and I have to keep my proof.

First screen shot shows:  My game history:  The last game I played was Moonlight Mystery for .30 and that was on the early morning of the 27th and the time shows 0:38:21 AM which is 12:38 and 21 seconds.  My next game history starts at 9:05:17 AM for Midnight Mystery at a .60 bet on the morning of the 27th.  That was with the free LCB 50 cashback.

The second screen shot shows I did my reversal for $400 on the 26th (even though it says yesterday) at 11:00:35 PM.  AGAIN, after reversing the $400 I left only $100 in my casino account to play with and immidiatley re-entered my banking information and withdrew the $300.  When I lost my $100.00 I was done playing and logged off and my game history proves I logged off at 12:38:21 AM.  BUT the screenshot showing the $300 reversal was done at 0:38:45 AM on the 27th which is 12:38 and 45 seconds.  I did not reverse the $300 and there is no proof I played it in my history as you can see from my screen shots. 

Daniel, Zuga or anyone I would appreciate any help with this matter.  I have all the proof I believe I need to prove this.  Actually after I logged off the night/morning in question I tried to log into my Slotocash account and couldn't and then I played for a while at Betphoenix with FREE/FUN money.  I don't know if they have my computer address showing I was there or not.  I want my $300 bucks put back into my account because like I said there is no proof I played or cancelled the withdraw.  I can't see how Paul can say he can see something that I can't.  Both my gaming history/deposits/withdrawals, etc should match the casinos side or that means there is an error on the casinos part.  Any help is appreciated. 

Daniel, you know I have mad respect for you and as you can see from this forum I have deposited thousands at your casinos.  This is the first problem I have encountered and it really bothers me plus to me on chat for more than 4 hours!!!  What the heck.  I think I should be paid an hourly wage for that time lol.  Anyone please help!

Cindy
cnolley

Hi bonusroundplease,

I'll check it out. As you know, all logs are saved (and i assume the do match between what you see and they see), so we will get to the bottom of this.

Unfortunately, I'm away and will be back in 3 days, so I'll pass this to them and then get updated when i get back.

I would suggest for you not to play on your account for this time, not to add more stats/logs/etc....

Best regards,
Daniel

Thanks Daniel for such a quick response!  I too agree that my casino software player logs and the casinos play logs should match.  If not it has to be an error on the casinos side.  I just assumed they cancelled my withdrawal.  I will await your response.  It's just very frustrating thinking you may have just lost 300 bucks that you worked very hard to win.  Thanks Daniel!

Daniel, I sent you a PM yesterday regarding a cash out with Slots Jungle that I have in process, wanting to give you a heads up because of my ongoing problems getting cashouts processed for over $500 without hassles.  I haven't heard back from you and would really appreciate a note just to let me know if you've had a chance to correspond with finance about this.  I'm not quite sure I understand your role for us, since you made it clear you are NOT an employee of these casinos, so if I am bothering you about these problems and should not be, please advise!  This is a $3000 withdrawal we're talking about here and I really don't have much confidence in Slots Jungle's finance dept after the last 2 attempts to withdraw winnings over $500 - $600!  I also cc'd an email to you that I sent to finance, asking them to assure me there would be NO problems receiving my entire winnings in ONE PAYMENT but they have yet to respond to me...poor customer service there I'm afraid, every time I try to get answers.  PLEASE help restore my confidence in Slots Jungle because I am definately questioning why they rate so highly here on recommended casinos when many of us are having such difficulties in cashing out (large sums).  Thank you in advance Daniel.  username: munrabc

Hi Hymacaw,

Sure, I will be able to check with them after the weekend.

Best regards,
Daniel

Hi Daniel, Im only a new customer to Slots Jungle; have deposited and made playthrough. Im wanting to cah-out; but you only give three options????? Wire Transfer,Neteller,My Wallet. I deposited via Moneybookers ( is that moneybookers also????),can it be put into that plz? so wire transfer is out at the get-go.How can there be so many ways to give you money,but only 3 to be able to withdraw from plz? Anxious for reply

Ruth

Daniel, see below, the the ridiculous responses I get from everytime I try to get a reasonable explanation from finance as to why withdrawals are not sent in the amount that I have requested.  Are they having problems paying out their players because they don't have the funds available?  If so...this is a HUGE red flag to ALL of us here because we deposit large sums of money collectively...and if the trust to be paid when we win is diminshed, Slots Jungle is in big trouble.  I still have not heard if my $3000 withdrawal is going to be processed IN ITS ENTIRETY but I now suspect it will not.  I am SOOOO frustrated with Slots Jungle.  I wanted to give them another chance to do right but their finance dept continues to make up their own rules.  This is the quote from their T&C page regarding withdrawals, does this not sound like they can pick & choose how they want to pay based on THEIR needs?  "All withdrawals are paid in installments of up to $3,000. This is determined according to player class. Withdrawal approval time can take up to 4 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department."

They stall us by putting funds back in to our accounts, hoping we will play it back.  Then, we have to pay multiple wire processing fees to Slots Jungle AND our banks wire fess by requesting additional payouts....this just ain't right Daniel.  I NEVER get treated this way at the other casinos I deposit to regularly and if this is the way Slots Jungle chooses to treat their regular depositors then I am competely done with them and shall close my account once this withdrawal has been processed....eventually.  They pay out just fine for amounts less than $600, but people, watch out if you want to take anything higher than that

I still have another day to wait for the 4 day processing time, so perhaps this will all be straightened out by then and I had NOTHING to worry about...IF they issue my withdrawal for the amount I submitted ($3000) then I will come back here to sing praises and let folks know they have nothing to worry about...just so we're clear and I am being fair

"From: Kurt - SlotsJungle
Sent: Monday, October 03, 2011 3:16 AM

Dear XXXX,

Thank you for your e-mail, Your request has been sent to management but please be advised that withdrawal requests are subject to payments as outlined in our terms and conditions. Please allow for the processing time and the amount will be determined upon approval.

Regards
Kurt Draper
Finance "

Hi Hymacaw, ‎

You have no reason to be frustrated. ‎

Kurt is a part of the finance team that takes care of the first part of the process- Faxback forms, ‎approving the account etc, but not the one who eventually sends you the money. ‎
That is way you receive a formal reply each time. ‎

You've requested your cashout before the weekend, and I received your PM and saw your post and  replied ‎that i will check out on that after the weekend. ‎

Please give us and me personally the benefit of the doubt and you do not need to double check my answer with CS, Kurt ‎or anyone else.

I'm just saying that no reason to get frustrated before you saw what actually happens…..‎

Best regards, ‎
Daniel

Daniel, I do appreciate the reply and I shall apologize if I am a little over-the-top with my emotions/frustration but I hope you understand where this comes from.  My withdrawal experiences with Slots Jungle have been very unpleasant and because this is a large sum of money, I am a bit more concerned that this withdrawal will not be handled as it should.  Per our last conversations I was lead to believe there wasn't to be any hassles with those withdrawals but there were...which were eventually straighted out but I was still left paying multiple wire fees with my bank that should not have occured had I been paid in ONE installment.  I will be patient....and allow the process to proceed without any further discussion.  I was only wanting to involve you with this because of the sum...and because of my previous experience.  I just don't have this experience with the other RTG casinos I frequent...never.  I was upgraded to a VIP status at Slots Jungle back in August (per Dana) but certainly don't feel like I am being treated like one. Thank you for your involvement...

Hello Daniel!  I FINALLY heard from finance regarding my missing/cancelled 300 withdrawal.  I am angry that NO ONE sent me a players log as promised the next day (the day I posted this post originally) or an IP address.  I was not logged on when this 300 came up missing and I WANT IT BACK!!!!

I did not take your advice and reversed the rest of my withdrawals but I did not EVER reverse the 300 and my proof shows that as  you can see on the previous page.  I did finally hear from Nate today and he pretty much said I did reverse it and still without proof!!!  I emailed him back and gave him the link to my originally post to show him my play history and that I could not have reversed the 300.  As I just looked at the screen shots no one new has checked them out so I assume he will not.  Here is a copy of the email he sent me and my reply.  Why would I admit to reversing my other withdrawals over the weekend and lie about the one on the night in question?  If this does not get resolved with all my proof than I am sad to say I am done with this whole group of casinos that i have gave thousands to.  I have also received several emails from other members showing there support after looking at my proof and they agree I did not reverse the 300.  Here is the email;

Okay, Nathan,

I did end up reversing the rest of my withdrawals BUT I did not withdrawal the 300 that was originally in question.  Please go to this link and you can see the screen shots and any other supporting information.  Plus I was told I would receive an email from a manager the next day and that never came.  I am very sad right now with the lack of customer service.  I want my 300 bucks back that I DID not reverse.  Instead of typing everything again please go to the latest casino bonuses site under this link and if you really care you will read my posting and click on my screen shots showing there was no way possible I could have withdrew the 300 because I had already logged out of the casino.  After clicking on the link my post is under the name bonusroundplease.
https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/winpalace-mayflower-casinos/180/


-----Original Message-----
From: Nate - goldenCherry <[email protected]>
To: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Mon, Oct 3, 2011 12:54 am

Dear Cindy

Thank you for your query with support and also Daniel.

We have received the query and documents about the withdrawal matter,

We see that on the 9th of August we sent 500 USD and the remaining withdrawal requests were reversed and put back into your account, this happens automatically, we honor one withdrawal request at a time and any amount not approved for withdrawal is automatically put back into your account from there you can make another request.

There is another 300 USD that was cancelled request and that amount also was put back into your account, we did not move or change money during this time period, this was for the 27th of September, there was also a cancelled request on the 26th for 400 USD and another 500USD and 400 USD request that were cancelled on the 30th , these balances were reflected and returned to your account.

If you have any further queries we are here for you, otherwise, you can address other issues with Daniel and he will be more than happy to assist where he can.

We have confirmed that these balances were returned to your account and that the proper adjustments were made, then the balance was played down.

Kind Regards
Nathan Campbell
Finance

See, no proof of where the 300 went!  No game logs, etc. that I was promised by Paul that I would receive in an email the next day.  I hope something can be done about this.  It makes no sense whatsoever.
cnolley

Hi bonusroundplease,

Just saw that the mail with screenshots was sent to you.

Regarding your screeshots: the game logs that you see are similar, just that the date that you posted here is 26th, while you did the reversal on 00:38 on 27th.

You can see the game logs from 00:38- till 01:15 while you played the $300. You can see on the screenshots that were sent to you exactly the reversal time and you spins during the next 30 min.

To end it on a better note: you will be credited now with $100 free chip, with low wagering as *15.

Best regards,
Daniel

Sorry for my double post!!!


Hello, now has it ever caught me in terms of not a withdrawal, so I'm following a $ 80 bonus for getting the online casino Winpalace, I was thinking why not, then I saw this I must have put 500 times, then seen that it is not, of course, with roulette but with slots, no matter after 4 hours I was short of $ 5,600 and had it, requested payment, then came the first indication that I must fill out a form and with the bill pass, etc. Send a private address must be done made ​​after 2 days of the email, I should first deposit at least $ 20, okay opened my Neteller account back, paid $ 30, finally wanted to withdraw money and pay off the 1300 which then has not worked again, I am not tested, I was back in the chat in, who told me brief moment, then finally the confirmation was there and I was finally able to apply pay the $ 1300 via Neteller or, after 5 days, I asked how long it lasts it was called then 5-10 business days, but the chat operator said patience, the money is there in the next few days, and now the hammer today email your withdrawal was storno, her account is reset to zero euros, with the explain I would not be playing roulette with the bonus money, it would be only for slots

The fact is I have implemented the bonus with slots and only a few times roulette played until I saw it, it does not bring, because the bonus can be even played through with only slots I have been paid, was confirmed to me everything is okay, the payment runs, cash is on the way and then as an absolute bullshit!

What can I do now, I think something is absolute fraud, and the worst thing is, I have yet paid what?

I'm sorry for my bad English

Peace

Lutz

9/13/2011 8:22:17 PM Coupon 'GRAND80 ' redeemed $80.00
9/13/2011 8:22:17 PM Coupon 'GRAND80' requested 10/4/2011 4:08:53 AM Manager
9/23/2011 7:13:29 AM Coupon 'SUGAR1 ' redeemed $53.76
9/23/2011 7:13:29 AM Coupon 'sugar1' requested  
9/23/2011 7:09:29 AM DF-NETeller Deposit Approved! $28.00
9/23/2011 7:09:29 AM DF-NETeller Deposit Requested $28.00
10/4/2011 4:08:53 AM Manager Withdrawal Approved! ($301.05)
10/4/2011 4:08:53 AM Manager Withdrawal Requested ($301.05)
10/4/2011 4:08:40 AM Manager Withdrawal Approved! ($999.00)
10/4/2011 4:08:40 AM Manager Withdrawal Requested ($999.00)
10/4/2011 4:07:16 AM Neteller Withdrawal Withdrawal Declined $1,300.00
9/23/2011 7:25:52 AM Neteller Withdrawal Withdrawal Requested ($1,300.00)

Hi Lutz,

I won't be able to help you much. there are terms on Free chips and you can see when you make a request which games you can play and how much you need to wager.

It's strictly forbidden to play roulette, blackjack, etc on free/slots bonuses, and if you broke this rule- then the casino decision is 100% correct.

Btw, most free chips in all brands, have *5 max cashout. Just to prevent future misunderstandings.

Best regadrs,
Daniel

Wow...I am flabbergasted this morning.  First of all, as promised I am THRILLED and most appreciative that Slots Jungle did just approve my entire withdrawal amount for $3,000 (less processing fee) so for that I am very grateful!  However...I received an email from finance this morning (Johnny) right after the email notifying me of the wire approval, that reads:

Dear XXXX,

Due to a management decision your account has been Excluded from Redeeming Coupons.
Kind Regards
Johnny Wilson
Finance

Now isn't this just a wonderful way to treat your most loyal & regular depositing customers?  Yes, I use deposit coupons regularly but I also make deposits in between without a coupon.  So folks, watch out...if you do happen to win anything significant and attempt to withdraw, they may ban you from using coupons as well.  I am finished playing at Slots Jungle.  I have other RTG casinos who want my business more and treat me with much more respect and courtesy.  Daniel, if you did have anything to do with helping the withdrawal along, I surely do appreciate it.

Okay, but then something would have to stand there, not that I can play Roulet, and yes, it was also approved all of the chat told me to please even geldud in the next few days is money, this has no effect on the roulette bonus because it Absoulute does not work, that is absolute misrepresentation, I have documents copied sent there in demand and aks, then you get an answering everything okay, they still pay one if pay you want, then one also said, is money the way and then after almost 3 weeks something like that, i have make a really unposiible thing 500 times, and than that??

Before you can request cashout- you need to send forms. After you send forms and request cashout- your withdrawal is checked and approved or disapproved.

They can''t check whether you can or cannot withdraw before you even request it.

Best regards,
Daniel

Hey hymacaw, look at the good side... you can now have a competition with TAAADAAA for the title of "MOST BONUS BANNED." Although TAAA has a pretty good head start on you...  LOL At least you were bonus banned after a nice $3000 win... I got bonus banned at one casino after winning the amazing total of $178  $$

Hi Lutz,

I've checked your account, and your statement is not correct.

You have wagered more on roulette than you have on slots- far from few rounds...
For that reason you winnings on slots only free chip- are not legit.

Let me know if i can assist with any other matter,

Best regards,
Daniel

sorry i messed up my post......i just want to know what happened here,......somebody owes somebody either money or an apology..please advise the final verdict thanks

Hi Daniel,
I don't know if I'm understanding something correctly.. shocking, huh?

In regards to your reply to Lutz, you said there is a max cashout of 5X for a free chip/bonus?  I totally get the free chip but is there a max cashout for deposits with bonus?  Not that I ever win anything to cashout....just curious.

I'm not disputing the cashout for Lutz...I always look at what games are allowed.

Side note:  Sorry, Lutz.  It must suck bigtime to deposit and get all excited to cashout only to realize AFTER the fact only certain games are allowed even with a deposit.  From now on, wherever you play, click on 'coupon details' in the cashier section and you will see what games you can play.  If you don't take a bonus...you can play whatever you want.