Winner Casino, Caliente Casino Support and Complaints Thread

Hi Latest Casino Bonus Forum Users,


My name is Martin and I am the representative for Winner Casino.
Feel free to post any questions ,requests or even suggestions.
But please try first to use our 24/7 customer support.

Kind regards and good luck.

Caliente Casino - brand added 16th October 2017

Welcome Martin.  Thanks for being here for us.

blue

I just deposited 2000 pounds with Winner Casino and was given a bonus of 1300 pounds so started my account with 3300 pounds. I played until the account totalled 4300 pounds so I had won 1000 pounds (50% of my original stake without touching the bonus). I then tried to withdraw my winnings of 1000 pounds and the original stake of 2000 pounds. The website would not allow me to do that because I had clicked the bonus button. All I was allowed was my original stake, having won 1000 pounds fair and square. Stay away from this online casino, it is a scam!!

  next time   if  you see bonus in next casino   read first  terms and conditions this bonus.      If you dont be read bonus rulez  then  you never win any money.    

By experience, I would advice to stay away from Winner Casino! 
They are never there when you need them but they certainly know how to pull you in!  >:D
You can find some messages here in this forum regarding Winner casino...have a read! 

Hmmmm, we havent heard complaints from other members and players concerning Winner.

Please PM me your username so the casino rep can look into your account.

Hi Melcb.

About 2 years back, maybe longer, members of my household and myself opened separate accounts at Winner Casino to take advantage of the no-deposit bonus being offered. When the multiple accounts were discovered, all accounts were locked away. I then decided to delete all emails from Winner Casino and had the software uninstalled. "1 down...there are many many more casinos out there" I was saying! 

Then came the time when I decided to concentrate playing only at Playtech casinos cos I am much more familiar with their games. Winner Casino was staring back at me...but I couldn't play at it! The registration email had been deleted and I couldn't recall nor retrieve my username. I opened a new account using a new email address but that too got locked immediately. There I was...staring blankly at Winner Casino and not being able to login. Attempts at contacting live chat and casino support all came to nothing...couldn't get live chat...no reply to my emails! Much later on, I managed to get an affiliate to contact the casino, got a reply via email...then silence again. The reply stated that my account has been unlocked and reactivated, but I wrote back saying I cannot recall my username and requested them to retrieve it for me. No reply till today.

Ah well, 1 down...there are many more Playtech casinos out there! 

https://jswqzs.com/onlinecasinobonusforum/player-complaints/winner-casino-scam-and-lies

Hello Latest Casino Bonuses Users,


Nice to meet you, my name is Aviv and I am Winner Casino's representative.
If you have any questions, suggestions or requests - Please feel free to post.
But please try first to use our 24/7 customer support.

Best of Luck 
Aviv

After received $30 welcome chips i clear bonus with $190 profit, contacting chat support ask me for $50 deposit (via neteller) to execute withdrawal request.Past few days, an email asking me for (listen please copy paste)
We would like to ask for your notarized proof of address. We need these document to continue processing your withdrawal request. Please mail these document to us at P.O. Box 2642 Makati Post Office,Gil Puyat Avenue, Makati City, Philippines.
What?? notarized documents via mail post to philippines?
After that contacting support send my documents via email but they refuse that documents and the war started...

They refused email documents asking for notarized ID via mail, i asked to support 4 particular questions:
*Your company asume responsability if my notarized docs falls in wrong hands?
*Do you pay notarial fee + certificated mail from Argentina to Phillipines?
* Can you show me where said "customer are obligated to send documents via mail post" ?? just said we colud ask documents nothing else
*Why chat support never advice that situation he only wants my deposit telling me "make deposit and just ask for cashout"

I gonna contact Playtech by now, this ppl dont want to paid me.

winner username: kocheww

Hi kocheww,

Please check your PMs (private messages).

Dear forum members: Casino Winner should be designated as a warning. Do not pay anyone a profit. I recommend not to place. They ask ridiculous requirements that any casino in the world asks. Casino is a scammer. Refrain from depositing. Thank you.

guys i withdrew from poker about 400E until now in multiple installments having a profit about 280, all on this summer.  if they have different management on casino i dont know but better transfer your winnings in poker and only then withdrew.

DO NOT PLAY AT WINNERS,,,,,,,,THEY ALWAYS FIND A WAY TO DELAY OR REJECT UR WITHDRAWAL AND AS FOR MY CASE NOW THEY HAVE STOLEN 6000 OF MY FUNDS AND KEEP COMING UP WITH EXCUSES ON HOW THEY ARE FOLLOWING IT UP,,,,,,ITS BEEN A MONTH AND HALF FOR A BLOODY WITHDRAWAL,,,,,,,THEY ARE FCKING THIEVES AND SCUMBAGS,,,,AVOID PLAYING THERE CUZ THEY SIMPLY WONT PAY U............

Hello, i would know if someone known if is really that this casino accept italian players because i have tried to register from your link but it's impossibile i read: error contact support.....How it's possible? Why?

Hello camelax.

Unfortunately, Italy is on the list of restricted countries at this casino. Please check on our review page.

Best regards.

You can see whether your country is restricted or not by looking at the top right hand corner of the review page: https://jswqzs.com/casinos/winner-casino.html

see image attached

Hi I have been trying to get my winnings out of winner casino  for a week and they keep  cancelling my withdrawal do to not clear picture and it is very clear.

 they keep putting it of and they keep saying  my picture is not clear and I am in the Province of Quebec and that is how our drivers license come and our  Canadian provincial and territorial photo cards also, and that is all i have as far as i'd picture can anyone help please, thank you      Suzann       this is where the casino is at www.winner.com. 

Hi piko,

Sorry to hear that. You need to provide the documents the casino requires if you want them to verify your account. When you make a photo of the required docs it needs to be clear so they can see your picture and data on ID card.  This is what is stated in their T&C:

The ID verification required by us is as follows:

a) photographic ID (a copy of your passport or driver's licence showing your name and date of birth);

b) a copy of the front and the back of the credit or debit card you have registered and used on your Account (you need only show the name, first six digits and last four digits and expiry date; all other details may be obscured); and

c) proof of address (for example, a copy of a bank statement or utility bill that shows the name and address registered on your Account and is dated during the previous three months) together with such other information as we may reasonably require.

Please private message me your casino username. 

Hi piko,

We received your account details the casino rep has been notified. 

Good day to you Melissa, wow that was quick, you are amazing and do great work, winner casino  has replied, and it looks like thus far that they have accepted finally my picture of my drivers license, and it looks like i will get my winnings thanks be to you Mellisa,  I will definitely be watching out for future casino to play in through your site, as if i would of known better i would of came here about a month ago i had the same problem with another casino, ( the same same thing) and i got so frustrated that i put all the winnings back in which was 2000$, well know i know better.

iwill be able to get my withdrawal  

That's great news, piko. Glad we could help. 

Yes, if you have any issues in the future you are more than welcome to post on our forum and we'll help you out. 

Hello my registered email address is kan*********@outlook.cl and I have emailed support many times but they did not reply back.
I uploaded my document on June 7th and I have not heard back from them since. Can you ask the casino what is going on with my account?

We'll notify the casino rep and get back to you. 

Hello have you got any reply from them?

Hello reuak,

No, we still haven't received a reply from the Casino Representative. We've sent them another reminder email.

Hello reuak,

Have you heard from the casino yet? We sent another reminder and got no update regarding your case. 

Quiero denunciar los abusos de caliente casino mi numbre de usuario es elide6363

Me he sentido engañado estafado ya que da premios pero después te deja vacío y he visto otros usuarios ganar mejores premios que los que me otorga, da puras lastimas 

Hello LUiisMont572,

Please be informed that we only use English language on our site.

Translate: 

"I want to report the abuse of caliente casino my username is elide6363

I have felt cheated and cheated since it gives prizes but then it leaves you empty and I have seen other users win better prizes than the ones it gives me, it is pure pity"

Thanks for reaching out to us. We will notify Casino Representative in order to help you. Please keep you posted.

Hello LUiisMont572,

We are still waiting for a response from the Casino. We will send them a reminder in hopes that an answer will come as soon as possible. Keep you posted.

Hello LUiisMont572,

They are unresponsive thus far and we will send them a reminder once again regarding this matter. Please keep you posted.

Hello LUiisMont572,

Unfortunately we are forced to close this complaint due to Casino unresponsiveness. They don't want to cooperate with the complaints at all, so our hands are tied.