Winfest Casino Support and Complaints Thread

Hi all,

I would like to introduce you to our brand Winfest. Our aim is to be your preferred online casino portal. We offer the most popular and original casino games. Most important is that we offer you, the player, the service and treatment you would expect and deserve. At Winfest, every player is a VIP and we will at any time do our ultimate best to deliver a superior customer service.

Our team is more than happy to offer support and answer all your questions.

Wishing you best of luck and great entertainment at Winfest!

Welcome to LCB Winfest Casino Representative! Thank you for being available to assist our members!

Welcome on board. Thanks for joining our forum. 

Welcome to the Forum, Winfest rep! 

Welcome aboard the best casino forum! Thanks for being available to assist our members.

Welcome 

Welcome to LCB! 

Welcome!

Thanks you all! 

Welcome to the forum and hope you enjoy the stay here with us. Will be sure to get in touch should I have any issues.

Is the pending time on withdrawals really 72 hours or quicker than that? I like being paid within 24 hours or maybe 48 at max.

Hi Fiekie247,

In general the withdrawal pending time is between 1-24 hours during weekdays. Weekends take a bit longer. Also it depends if you're already a verified member.

Basically the first withdrawal will always take a bit more time since the account needs to be verified. All withdrawals afterwards are processed much quicker.

Just asking. I saw on the review page pending is 72 hours and then withdrawal 1 - 18 hours.

Thanks for claryfying. I guess Ill make my first deposit then if I am allowed to register. 

Winfest General Terms and Conditions:

"Winfest endeavors to process requested payouts within 72 hours, providing that verification documents have been received"

Welcome to the forum Winfest rep

I have a Winfest account, I log in without any problem but when I want to make a deposit I receive this message : Due to the relevant gambling legislation in your home country, we regret to inform you that you will not able to use all the functions and services of winfest.com. For this reason, we are not authorized to offer you our real money games as well as our services of payment transactions.

Hi Maiwen63,

It looks like the location in which you reside is blocked from participating in real money games on Winfest. Basically this means that you can register an account, but you are unable to play for real money. Is it correct you reside in Morocco? 

I have spotted Winfest long time ago. I found some good games here and so decided to try it out. In the middle of October I registered here. I hit a win - 1 700 EUR., verified my account but a week ago the casino messaged me. They told me that I have violated their terms that I have played Wild Turkey and this game is prohibited from playing with the bonus. I double checked their bonus terms and had not spotted any restrictions about this game I did this before I actually started playing here. I will be very happy if I get my winnings.

Hi Dalida,

We've checked your account again. Unfortunately you've breached our bonus conditions by playing at least two games which are prohibited to be played with an active bonus. These games have been used to level and convert the bonus. This is against our T&C and our General Bonus conditions. We present a link to these conditions to our players before every payin.

Furthermore, we have just corrected your balance. Your initial deposit which triggered the bonus was restored and is available in your account.

If you have any other question, please feel free to contact us via our LiveChat. This way we are able to answer your questions directly and provide you with all needed assistance.

Best regards,

Winfest Support Team

Hey!

There should be some kind of mistake. I checked the terms before I started playing at your casino. I was playing in your casino in the middle of October. So, more than a month ago!!

Best,

Dalida

Why is there no response on this????

Hello Dalida,

We've sent an email to Winfest Casino Representative to reply in this thread. Keep you posted.

Hi Dalida,

Could you please send us your details via a private message? We will check again your account.

Hey!

Why is this taking so long???? I sent you my details long time ago.

Hello Dalida,

Have you sent them your username? If you haven't, please send it to me in PM inbox. I'll send them a reminder email regarding this.

Hi Dalida,

We have informed you by e-mail on 21st of November regarding your account.

Maybe our e-mail accidentaly landed in your spambox?

Br,

Winfest Support

Is this a joke? I have seen this message before posting in this forum. I know what you refer to but wjen I was playing that game was not restricted....

Hello Dalida,

We've sent an email to Winfest Casino Rep regarding your complaint. Keep you posted.

I think it is very disappointing that the casino can change the terms in order not to pay the players. I think this should be considered properly by the LCB team.

Thanks in advance,

Dalida

I signed up in the Winfest Casino from LCB link. I am not from restricted region but they disallowed the bonus.

Hello Rikesh Kayastha,

Winfest Casino doesn't have any exclusive bonuses for LCB members. Are you referring to their 5 EUR No deposit bonus?