Win A Day Casino, Slotland, CryptoSlots Casino, CryptoWins Casino Support and Complaints Thread

Hopefully I’m posting this in the right place, if not I apologize.  I’ve had a problem with games freezing/continuously spinning in all 3 casinos but it’s been really bad today on Cryptoslots.  The games have been freezing at least 1 out of 10 spins.  It becomes a real problem when a slot is doing really well and you need to reboot only to have the good streak now gone.  This happened to me 2x today. 

So, I’ve cleaned out my cache, etc, switched browsers, everything I know that could cause my desktop to be the problem.  Unfortunately, I’ve been telling a friend how much I love these 3 casinos. He deposited today at cryptoslots and was furious because he said the games were freezing.  I will never be able to convince him to play at these casinos again.  I have windows 10 fully capable desktop, he has chromebook.

Sorry, I got a little off course.  I asked a live chat rep about this issue today and I have a transcript of the entire chat.  The reason he/she gave me was “Tech Dept. is tinkering around with servers to try and improve them”!  What?????  It would be nice to have a real answer.   The way it stands I’m hesitant to make any more deposits.

Hi danesduns,

We're going to notify the casino rep about your problem. Please private message me your casino username. 

Hi danesduns,

So sorry to hear you were experiencing technical issues while playing our games earlier today.

Hard to say what could be the issue, as I don't have any reports of such behavior, nor can experience similar issues myself.

Also upon checking with our Customer Support, that didn't exactly do a great job crafting a response like that this time, there were no further complaints either, so I'm assuming this must still be something on your end or something between you and me? 

At any rate, I've just graced your CryptoSlots account with a small comp as of the inconvenience, plus if you PM me your friend's account ID, maybe I'll help you convince your friend giving our brands a try after gracing his account as well...? 

Wishing you luck (not just) at the games!

Slotland Casino dont let sign up and gave me a strange cause stating their partner sites did risk evaluation on me and they found im risky.I replied the mail stating i can submit my Document if they want. They dont reply anymore.Look at the screenshot below-

Hello mohammedmehadi2, 

Could you please notify us with your Slotland Casino Username via private message. Thanks. 

Just a quick note that our Billing Dept has indeed got back to mohammedmehadi2 (I'm seeing their response now) offering him an assistance upon providing them with required docs, should he decide to send them to us. The ball is on mohammedmehadi2's side now --

unable to redeem any of 3 chip deposit bonuses. Tried clicking on the chip and unsuccesful.

Hi Zellemamaflyazz, 

Have you used our link ("play now" or "claim" button) to log in/ register at Casino Extreme? 

These are the steps for claiming your $3 LCB Chip:

1. Use the link from LCB to log in/ register at Casino

2. Make a first-time deposit

3. Return to LCB page to enter Casino username on the claim form (pop-up window)

4. Click the 'Claim $3' button

HERE you may find the list of the casinos participating in our LCB Member Rewards Program and the video on how to claim the following chip.

Keep in mind you must be a first-time depositor through the LCB link in order to claim the $3 LCB Chip. 

Hope this was helpful. 

i spent $7 of my chips for a $30 credit at slotland. but it wasnt credited to my account. l********

Hello lioness81263,

We will notify Casino Rep about this matter. Once we hear back we will let you know.

Keep you posted.

Hi lioness81263, 

The requests are sent out once a day. Your request will sent to Slotland tomorrow.  As per shop T&C, Rule 18, allow 48h (not including weekends) for your account to be credited. 

Hi @Lioness81263,

We are grateful for your interest in LCB chips for Slotland and WIn A Day.

Please, notice that it takes around 24-48 hours to process all the requests, not one hour. We will review and add your bonus as early as possible. 

I got an email earlier this year from Winna Day after my withdraw request. It stated that a one time exception for my withdraw has been made however any withdraws requested will be denied if 3 or more bonuses are used between a deposit. I still have that email. 
now I got an email that they denied my withdraw because no more than one bonus between deposits. 
I read the t&c's prior to playing and it did not say that only one bonus between deposits it says it may be denied if multiple bonuses are used- MULTIPLE- 

and I have an email from them Helen Harper that says 3 OR MORE BONUSES WILL DENY A WITHDRAW. 
NOW THWY TELL ME SOMETHING DIFFERENT! SAME PERSON! 

Hello ericadawn11-0

From the attachment, we can see that you received this email a little less than a year ago. The Casino has every right to change its Terms, especially when it comes to free promotions, because players sometimes know that they abuse when the Casino allows more than one free promotion in a row.

Could you please send us your Casino Username via private message so we can check this matter with Casino Rep?

Hello ericadawn11-0

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello ericadawn11-0

Please send us your account details  via private message  so we can help you.

Hello ericadawn11-0

We will be closing this complaint due to inactivity of submitter.

Thanks for taking care of this complaint @berks.

Just to reiterate that although ericadawn11-0 didn't have the slightest reason to complain (brought up a year old issue, didn't read the terms, wasn't eligible for a cashout that was sent to her anyway) everything was done in a way to leave her more than happy.

Who would be THAT crazy to expect even a short TY note, right?! 

lcb shop credit for depositing with slotland.

Hi, I hope this post finds you well.

  ​​​​​​​​I signed up for slotland through lcb and, after using the ndb, deposited largely for the $3 lcb shop credit incentive. Well after 48 hrs, I asked lcb about the credit and they advised me ro reach out to slotland. Live chat on Slotland informed me your casino is not affiliated with lcb.

Close to 30 days later, after emailing slotland support, I was informed your casino is indeed associated with lcb, and yes, I have deposited and signed up with the affiliate link, however I need to contact lcb for the shop credit. 

Today, lcb has advised me to contact the Slotland representative via the forum here. Please advise.

 Regards

Nicolas 

Hi Atomnic111,

Could you please confirm that you correctly included your casino username when claiming the $3 reward? After you have done so correctly, your eligibility will be checked, and if everything is fine, we will issue the reward.

Did you enter your casino username after registration and deposit? 
 

Hello Atomnic111,

Any updates for us?

Hello Atomnic111,

We will close this complaint due to the inactivity of the submitter.

Hello I have recently signed up and played a $25 bonus that was sent to by email. This was my first and only bonus I had played as I accepted it as my welcome offer. I played it and won all the way up to 1300. Went to cashout and it said it be paid out the next day. it wasn't so I reversed the withdrawal left 300 on the account a requested a $1000 withdrawal. played the 300 out waited two more days and still nothing. reached out to chat who said I didn't qualify for this bonus as the terms stated I needed to be a depositing player. I checked everywhere and there was no specific terms I could fins for this. they had been sending me offer after offer to try out there games even stati g in then they noticed I signed up bug hadn't played anything. I was told they'd make a one time exception and process the withdrawal of just $100 if j deposited $25 first. and send in my documents for KYC. this doesn't seem right or fair. one thing it states clearly in their terms that winnings for max cashout bonuses that arr capped as they seemed to suggest with just $100 ablebto be withdrawn out of the $1000, that withdrawals are not referable yet I reversed this withdrawal twice. it also states that no deposit is needed in order to cashout winner if this is my first bonus accepted as a new customer. and on top of that it states here on lcb no KYC documents are asked or initiated until withdrawal requests meet or exceed $2000. I'm just confused is all. none of this has been easy except the awesome play their slots provided me. 

Hello Jayweaver,

Sorry to hear about your issue.

Please send us your casino username via PM so that we could contact the casino rep and check your account.

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.

Hello, could a rep please help me with the weekly cashbacks. I am getting no response anywhere. My user name is M*** , and for two weeks now I am not receiving the weekly cashback . Last week I had to go to chat and they just had to manually apply a bonus. Please help thank you

Hello Mypanda,

Thank you for providing your casino username. We will contact the casino rep to check your account. Please keep an eye on this thread for updates.

Dear Mypanda,

The casino rep answered you on this thread. Please check. 

Yes sorry. Mis understanding on my part. I got the msg. :)