CLOSED: WildCoins Support and Complaints Thread

FYI, despite reasonably good experiences in the past in playing at Wildcoins Casino (usually process withdrawals within 24 h), I won over $300 on 3/4, and requested withdrawals immediately.

I get the same "reviewing my withdrawals" BS every time I inquire with Wildcoins customer support about my withdrawals, but it is OBVIOUS that this casino is trying to "slow pay" in the hope I will cancel my withdrawal...;-(

Fyi, this kind of "passive scamming" is a MAJOR RED FLAG IMVSO...def stay away from WILDCOINS until further notice!!!

Skippy Sh***/****rowne

Hello SkippyShark,

Thanks for reaching out to us and sharing your experience about this brand. 

We will reach out to Casino Rep and inquire about your withdrawal. Once we get a response we will let you know.

Keep an eye on this thread.

Thank you.

Hello SkippyShark,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Dear SkippyShark and LCB Team, 

First, we sincerely regret hearing that you faced difficulties in our casino. Therefore please accept our sincere apologies for any inconvenience caused. We work on improving the quality of service day in and day out, and we value every one of our customers.

According to our policy, if such needs occur, we have a right to hold the withdrawal during the checkup. Such situations are rare, and we strive to provide the quickest withdrawal process, and your previous experience in our casino can prove it. 

Thank you for being so patient. We know your time is valuable, and we’re doing everything to speed up the process. 

Our team hopes that we will regain your trust!

Kind regards, 
WildCoins Casino Team

FYI, despite reasonably good experiences in the past in playing at Wildcoins Casino (usually process withdrawals within 24 h), I won over $300 on 3/4, and requested withdrawals immediately.

I get the same "reviewing my withdrawals" BS every time I inquire with Wildcoins customer support about my withdrawals, but it is OBVIOUS that this casino is trying to "slow pay" in the hope I will cancel my withdrawal...;-(

Fyi, this kind of "passive scamming" is a MAJOR RED FLAG IMVSO...def stay away from WILDCOINS until further notice!!!

Sk******/C***** Browne

PS Contacted Wildcoins rep here at LCB over 48 hours ago and no response yet....  IMVSO it is important to leave this message viewable on the complaints forum so that other LCB members are aware and avoid Wildcoins so they don't get scammed!

Hello SkippyShark,

Casino Rep replied officially to your post 2 days ago where he said that they are doing everything to speed up your withdrawal.

Really hope that they will stick to their words and pay you in shortest possible time.

Please let us know if you get any updates.

Thank you.

Dear  SkippyShark and LCB Team, 

We appreciate our players and deeply understand their feelings. 

At WildCoins Casino, we always try to process withdrawals as fast as possible and spare no effort to make sure our players get their winnings in the shortest possible time. However, it should be noted that we need some time to check the player’s cashout for security purposes.

Nevertheless, we are glad to inform you that your withdrawal request was successfully approved. You should have already received your funds. 

Congratulations on the winnings, and thank you for choosing WildCoins Casino!

Kind regards, 
WildCoins Casino Team

Hello SkippyShark,

Thanks for confirming that you have been paid. Happy to hear that!

Enjoy your winnings! 

We will mark this case as Resolved.

I'm am sooo disappointed in wildcoins !! Up until this point, they were #1 in my list of the top 5 I usually play. Not only did having my withdrawal approved and sent to my BTC address go from 20 mins or so to now almost exactly 5 hours every time, BUT NOW.. they took about $400 from me and are ignoring me when I ask about that and my withdrawal. I received the 50 free spins TEST DRIVE bonus and received 0.03 MBTC which is the MAX WIN AMOUNT. I played Extra Gems by Platipus on min bet 0.01 mBTC and got up to 16 mBTC but once playthrough of 15 mBTC was met, my balance dropped down to 3 mBTC.. again. I was a little confused but didn't think to much on it because at that point the bonus was free and clear and it was now my money to either withdraw or chance and lose. BUT I played and actually got back up to 16 mBTC and then decided to request a withdrawal, only to receive an email FIVE HOURS LATER that my "cashout has been canceled" 

Cashout canceled Unfortunately, your recent cashout has been canceled. Reason: Cashout Limits Exceeded Dear , We would like to inform you that 0.0136 BTC have been subtracted from your account due to the maximum cashout from the bonus exceeded. Reason: the maximum cashout associated with the bonus Test Drive Reward is exceeded. We want to remind you that the maximum cashout is 0.003 BTC. Therefore, your balance was corrected. You can find the rule by following the link :     -- DIRECT LINK REMOVED by Moderator KingNemo -- Thank you for your understanding.

except I don't understand. I don't understand why even after I finished WR, I still was cut down AGAIN, and even added MORE INSULT TO INJURY by having the audacity to reference the link to the WRONG T&C's, when this is the correct link for the specific bonus in question 

-- DIRECT LINK REMOVED by Moderator KingNemo -- 

The terms for the TEST DRIVE bonus use to say "MAX WIN AMOUNT FROM FREE SPINS IS 0.003. Now it just says the MAX WIN AMOUNT IS 0.003 which is bogus as hell because notice how the email says max CASHOUT amount but the terms say max winnings. They revised the terms recently and left it vauge as hell so that they could apply that BS to dam near anything and reject your withdrawal. Last time I checked, the MAX CASHOUT AMOUNTS ON ANY BONUS(IF ANY) IS EXPLICITLY MENTIONED IN THAT BONUS'S T&C's. I would like to receive my money that I'm due! 

Hello KidnxtDoor, 

We would like to clarify that as per the terms and conditions of the Test Drive bonus, the maximum cashout amount is 0.003 BTC. It seems that you have exceeded this limit by requesting a cashout of 16 mBTC, which is why your cashout was cancelled. They simply cannot approve a withdrawal request that exceeds the maximum cashout limit associated with the bonus.

Here is screenshot of T&C

They have explained this to you and this is standard procedure when it comes to NDB Free Spins and shouldn't come to a shock..

Hope that we have given you assurance that there is nothing wrong with this situation. Just be sure that your max withdrawal for this bonus claim can only be 0.003 BTC.

If you have any further questions or concerns, please do not hesitate to contact us anytime.

Incorrect. You guys make up the terms but don't know how to keep it consistent. You say max cash out is 0.003 but yet the terms in your own picture says 0.0025. On top of that, the TEST DRIVE bonus has its own set of terms which has no mention of a MAX CASH OUT, but yet during the multiple useless chats with the casino agents, they kept referring to the terms on the TEST DRIVE bonus where it says MAX WIN AMOUNT, NOT MAX CASH OUT.

BUT WAIT THERE'S MORE..AFTER I FINISHED THE BONUS AND THE MONEY WAS MINE TO DO AS I SAW FIT, I PLAYED AGAIN AND ENDED UP GETTING BACK UP TO 16.66 MBTC AND REQUESTED A CASH OUT AND GUESS WHAT?? IT WAS REJECTED TALKING ABOUT "MAX CASH OUT IS 0.003 BTC" BUT AGAIN, THE BONUS HAD NOTHING TO DO WITH MY MONEY THEREFORE YALL OWE ME ABOUT $400.

I'VE BEEN PLAYING ONLINE CASINOS FOR A DECENT ENOUGH TIME TO KNOW HOW YALL OPERATE, BUT WHAT I WILL NOT TOLERATE IS A DIS HONEST CASINO, WHO COMES BACK WITH THAT BS OF A REPLY AND EXPECT EVERYTHING TO BE ALL GOOD. ABSOLUTELY NOT. YALL OWE ME SOME MONEY AND YALL KNOW IT SO STOP WITH ALL RUN AROUND CRAP AND PAY ME MY COINS

Hello KidnxtDoor, 

Please be advised that we are not the casino itself and do not represent WildCoins Casino. We are a non-biased website which is here to help and explain things to the players that come here. 

Simply put, the amount you wish to withdraw from the bonus claimed is 16.66 mBTC which is equivalent to 0.0166 BTC.

As you can see this exceeds 0.003 BTC which they stated which is actually more than 0.0025 BTC. We advise you listen to them and cashout the max cashout amount that they stated as it is clearly more than what it says in T&C.

Hope this clarifies things and what they emailed to you is accurate in our opinion. We don't believe they are out there to steal your money. These are simply the rules for any bonus claimed max cashout in their T&C.

I initiated my withdrawal at 22:34 it is 03:17 and I keep getting the same please wait and I'm sorry we can't show you a receipt on the Blockchain we can't even reassure you it's currently still on the Blockchain, no it's impossible to talk to a supervisor or manager we ask that you please wait. Rest assured we want you to only enjoy your time with us we're sorry for your situation 😭 please wait you can rest assured we are a real casino I'm sorry for your situation 😭. Please wait. This is not reassuring. Every other casino is information and very forthcoming. Yours has not been. I've deposited at your casino multiple times I finally win and this is how you treat me. Can you find out how much longer I have to wait for my withdrawal?

Hello CarebearKC, 

Please provide us with your casino username via private message. 

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Thank you

Hello CarebearKC, 

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thanks in advance.

We will be closing this complaint due to inactivity of the submitter.

Verification for SkinsBack deposit seems impossible. I've won money and am not able to withdraw cause I keep getting lead on for weeks on the verification. I've been asked multiple times the same information which doesn't exist through this deposit method even though I elaborated that I've deposited through SkinsBack - the deposit method WildCoins uses on their website! They're telling me the screenshot I provide for verification is not good enough, even though SkinsBack support is telling me:

"We provided them with the same information, they confirmed that the deposit was successful after verification and a screen, you need to write to the technical support of the service that you replenished, since everything has been done on our part and we cannot influence their work" 

I've had hundreds of messages between both WildCoins and SkinsBack support, is the strategy to keep going circles until I get tired and just say fuckit and leave the money to the casino? It seems like it.

Hello Doge Music,

Could you please send us your Casino Username via private message, so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Hello Doge Music,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thanks in advance.

Hello Doge Music,

We will be closing this complaint due to inactivity of submitter.

Hi LCBers,

We'd like to let you know that WildCoins Casino officially closes 30th April 2024.