Wildblaster Casino Support and Complaints Thread

Hello LCB members,

My name is Andreas and I'm the Casino representative for Wildblaster Casino.

Wildblaster is this new casino that comes packing a really powerful software collection, one that certainly features all your favorite games, slot machines, Live Games and other classic forms of gambling and entertainment.

Wildblaster Advantages:

1. FREE sign up offer
2. Welcome match bonus & extra spins on the first 3 deposits
3. Reload offers available throughout the week
4. Supports cryptocurrency banking with Bitcoin
5. Weekly slot tournaments with cash prizes and low wagering requirements
6. Multi-lingual interface

Ask us anything. Our team is glad to answer your questions in this thread.

Welcome to LCB forum! Thank you for being available to assist our members! 

Welcome on board,Wildblaster. Thanks for joining our forum. We're glad you are a part of our great community. 

Welcome Andreas 

Welcome to the forum

Hello,

Does the casino accept french players? It seems that it doesn't but I can access to the website in french language so I have a doubt...

Hello,

Sorry, we don't accept french players.

ok, thank you for your answer, too bad for me because your casino looks great

Next time tell players you changed your wager to 35x d+b. 100% is now 70x wager. Horrific.

Our bonus terms have been changed because we had a large number of bonus abusers.

I dont care the reason. Next time tell people you did that. Dont have people deposit than come to find out wager is almost double.

Anways closed my account and wont return to the ridiculous wager and unsubbed from all email

To all players here - do not play at this casino! They do not pay the win and then make a fool out of you saying that you made a photoshop of the handwritten note...Please LCB carefully look into this! Here is what happened at this casino - I did not play at Wildbaster too much. I made four deposits here, with the last one I had a win - I won 4 839 EUR. I played on the 22 February, I deposited 66 EUR, I played Hellboy and Sugar Pop. A few days after winning I got my account verified. Everything was going well and I did not expect any problems. However on the 6th of March I found out that my win was confiscated and my account was closed. The casino explained to me that I was suspected of fraudulent actions. They gave the whole provision from their terms which I attach to this text and I really do not get how this is relevant to me. Obviously I do not agree with the confiscation and would like my money to be paid to me.

Hello BlackLotus,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint.

Hello BlackLotus,

Thanks for providing us with your casino username. We've notified the Casino Representative and asked him to reply in this thread.

This player has edited documents with photoshop. We do not pay any winnings to players who manipulate with verification!

Whaaat??? LCB team, I will provide you with all the docs that I have presented to the casino. I never phtoshopped any of the docs.... 

Hello Black Lotus,

The Casino Representative has provided us with the photos you've sent to them for the verification purposes. Could you also send me the photos and documents you've sent them into my PM inbox. 

sure, sending you the docs!

There was some kind of limit for messages on this site. I sent the last two selfies that I had sent to the casino but if needed I will send other docs!

Hey!

Perhaps you have some new info for me?

I am shocked... they blocked my account...

Hello BlackLotus,

We've sent them an email and asked the Casino Representative to reply in this thread.

This all takes quite a time. When will I get the update???

Hello BlackLotus,

The casino advised us that your case is being reviewed. We still haven't received any reply from them. We're sending them another reminder email.

Antifraud has decided not to pay for docs manipulation, this is final decision! 

What doc manipulation??? I did not do anything...  Please pay my money!

LCB, can you reply me??? Did you see my photos?? Did you see that I did not edit anything?? Wildblaster is a scammer website. I want my money!!!

Another new excuse to scam people ... PHOTOSHOP .. I think several of the new "casinos" are nothing more than illicit associations.

Hello BlackLotus,

Yes, we've checked your photos and asked the Casino Representative to review your case. We still haven't received any response from the casino, so we'll send them a reminder email. Keep you posted.

Hi guys,

Regarding the complaint we have providedd all evidence(photos) and detailed explanation to LCB rep. Photos show  'photoshoped' text part in obvious way:

1) “Noises” on the note, which border the name of the project and the date. This happens when, removing one text, you replace it with a friend and / or simply insert text on an empty part of the photo.

2) The strip  which remained after the previous piece glued in, as well as that noise on the record, where the project name and date.

3) A bright line is clearly visible at the top of the note: the result of the overlay of a new layer. If the whole area of the note had been selected when editing the photo, this would not have happened, and since the selection layer was inaccurate, this band would remain.

Do you even hear yourself??? So you blocked my account and confiscated the winnins basing on your guesses?? If you take a closer look on the THREE PHOTOS I provided you will see that on one of them (with the car) I wrote the date on the envelope and you can clearly see this line where the envelope opens. On the other photo (02.04) the shadow from my passport falls on the piece of paper. About the strip - IT IS A FOLDED PAPER. Noises on the paper are exactly the same as noises between the stripes on my shirt. And you know why? BEcause of the quality of the photo! Oh, God I cannot believe this!!!!! Man, you cannot be serious about all this stuff you just wrote.

Dear BlackLotus,

Kind note anti fraud department deals with the verification, nothing is based on guesses.

Cool can you pass this to anti fraud? Please mind that I will not stop this because I did not edith anything on the photos. LCB can you please react? 

It is unbelievable. they cannot just take my money because they thought that it was photoshop

Dear BlackLotus,

It was blocked because  the antifraud department got into your request and investigasted and that's their resolution we brought to your kind attention.

Hello everyone! Just for you to know. I contacted different affiliate regarding the metter. They offered me to perform a Skype verification call with casino for them to see that I am the real person that is registered in casino. I agreed right away but casino did not even bother to respond to affiliate. It was an ideal way to clear any doubts regarding photoshop or my personality but casino did not want to cooperate. What does it mean? You decide 

Hello LCB! Hello Wildblaster! Hello all!

Sorry for using google translate.
Sorry for coming to you for help, as there is no authoritative forum in Russia for solving the problem.
09/21/2020 I made a deposit at this casino 4000 rubles. I played for several hours in new slots from the provider Play'n'go, wealth series with jackpots. I was lucky enough to catch two major jackpots and put 100,000 rubles on withdrawal.

A day later, the withdrawal was canceled and only my deposit of 4000 rubles was returned. The casino just stole the money won. After long conversations with the support, the casino replied that there was a technical flaw in this game. However, apart from the words, the casino did not provide more than one proof of this. Therefore, I believe that they illegally wrote off my winnings. Please help me solve my problem.
I would also like to note that these slots are still working normally in other casinos.

My acc

Thanks

Hello tenjiotex,

We've sent an email to the Casino Representative to check what happened here. Please keep an eye on this thread for updates.

Thanks a lot

Dear tenjiotex,

Play-n-go officialy confirmed about vulnerability in games regarding JackPots. All winnings received by players in these games are canceled.

"If we mistakenly credit your user account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us."

Deposits are returned to player's account and we are sorry about this situation.

Best regards,

Kate

There will be no evidence as I understand it?

Hello tenjiotex,

We've asked the Casino Representative to provide us with the evidence. We'll keep you updated.

so... ten days without news.

Hello tenjiotex,

We still haven't received the evidence from the casino. We'll send them another reminder email. 

thx a lot

Hello tenjiotex,

We've received a reply from the Casino Representative. Here's what she says:

"Antifraud department referred to what I told in my initial message and advised the player to contact the provider directly. As slots are not under Wildblaster itself but really played on the provider's side. He was not granted because the provider took them back, the casino just followed the rules and return the deposit.
Not sure if the player is aware slots are on the provider side, the casino doesn't owe them, so he can contact the provider directly to get the official information."

Hello Sydney.

The representative did not even deign to come and answer personally

And do you think this answer solves my problem? The point is, I can be a fool. And I don't care where they got their games from. I play at this casino and I want them to withdraw my money. I don't care what happened to them. Someone is sick or is celebrating a birthday. Or they create a precedent, and then they can simply take money from anyone. Even you. I hope you will add this casino to the blacklist now to warn players against it. Thanks. With love from Russia

Hello tenjiotex,

We've asked the Casino Representative to post their reply in this thread and we've also requested more info about this issue from Play'n GO software provider. Keep you updated.

Dear tenjiotex,

We appologize for discomfort you felt, as mentioned we are acting according to T&C Please contact the provider directly for the resolution and from our side we will be happy to follow it. .

tenjiotex wrote:

Dear Representative. For almost two months you came here to answer and send me to no one knows where. I played at your casino and you stole my money. I don't need to know about the rest. I can send you too. Be polite. Until you get your money back, you are just thieves and scammers. I will write on all forums so that players know that the casino STEALS money. If you have any problems with the provider. Please solve them yourself.