Wild Tokyo Support and Complaints Thread

Wild Tokyo Casino offers a unique game theme that makes players feel the top gaming experience rapidly. That is why as soon as you land on the homepage, it welcomes you to a futuristic setting where you can experience your gaming sessions in the most rewarding and immersive environment possible.

You are welcome to experience hundreds of games by over 40 top-tier software developers, have access to 24/7 friendly customer support, and spice things up with various fancy promotions and bonuses.

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Dear LCB Forum,

   I Have Made Withdrawal Request On Wild Tokyo Casino But 7 Days Passed My Request Is Still Pending. My KYC Is Done They Request My Muchbetter Account Details On 5 Jan I Submitted Those On That Same Day. I Mailed Them Many Times But No Reply From Them. I Contacted Customer Support Which Is Unable To Help Because This Matter Belongs To Financial Department. Financial Department Is Not Replying My Mails. Plz Help.

Ajay Kumar

User ID--- Javish16

Mail-- [email protected]

Hi Javish16,

Thanks for bringing this to our attention. The casino rep will be notified. 

Thanks LCB Forum And Wild Tokyo Support,

   Financial Department Of Wild Tokyo Contacted Me And My 1st Withdrawal Request Is Processed. Also They Explained The Payment Plan Of My Other Withdrawal Requests. My Issue With Wild Tokyo Is Resolved. 

Thanks Again.

Awesome. Glad we could help you. 

I'm new here, and I only made this account to try to find help for this obviously outrageous move from this casino and hopefully get it resolved.  This is about rollingslots.com , and how they are treating me when trying to withdraw my winnings.

I won around 30,000 CAD, and this is a large amount, but not an amount you would consider needing to be paid over several years, by a highly reputable casino, right?  
Rollingslots thinks differently, because when I tried to withdraw the amount listed in their terms and conditions, which is according to their website :

Apparently, these terms and conditions don't apply to me, because they declined my withdrawals with these amounts, instead I get an email from the "Finance team" with this message:  

They tell me here to withdraw in several parts of 350 CAD, doesn't seem too unreasonable, right?  The only issue being is that they process these withdrawals 1 time per week. 

Let's do some quick math:

My balance is around 32,000 CAD, and they are withdrawing me 350 CAD at a rate of 1 time per week.  How long will it take to withdraw my balance?  

91 Weeks!  What a great withdrawal rate, that is nothing even close to their terms and conditions!  I don't know what to do here, because rollingslots can just do whatever they want when withdrawing my balance according them, they have the right to do whatever they want with my money and withdraw it how they choose, this feels like severe abuse of the wording in their terms of service.
 

If they just withdrew my balance at the rate stated in their terms of conditions, I would have no problem, as 10,000 Euro per month would allow me to cashout in less than 3 months, which is extremely reasonable compared to the situation I am in, but this is just not the case and I feel as if I'm being completely scammed.

Hello BobPhiji334, 

Could you please provide us with you Rolling Slots Casino username via private message. Once we have this information we will contact Casino Representative and see what we can do about this situation. 

Hello BobPhiji334, 

We received your casino username via PM and have contacted Casino Representative. Keep posted on this forum thread for potential updates. 

Hi BobPhiji334,

We just sent a follow-up email regarding your withdrawal issue. As soon as we have more information thread will be updated.

No updates so far, we sent one more reminder in the hope we will get an answer. Keep you posted. 

The representative advised your case was forwarded to the relevant department, as soon as we have more information we will let you know. 

BobPhiji334, we just asked for updates on your case. Keep you posted. 

@BobPhiji334, do you maybe have some updates, please?

No one responded to the last email we sent. 

@MarijaS

No updates on my end, they just send me the copy and pasted messages from their terms of service as replies.

Thanks for the update, BobPhiji334.

We waited for the casino representative to send us updates regarding your case, but no news for now. A reminder email was sent. Once we hear back we will let you know. 

Hello BobPhiji334,

The casino representative advised your issue has been forwarded to the responsible person, but it will take some time before we receive an update. 

Again, we asked why it take this long for the updates. Keep you posted. 

As we haven't heard any updates from the Casino, we will consider this case as Unresolved.

I won €8k and Wild Tokyo are asking for a photo of me holding my passport with the casino open in the background. Which would be fine but my passport is with the passport office as I am getting a passport for my daughter and had to send my own passport off to get it. It wont be back till the end of October (ive sent a screenshot showing proof of this). I sent a photo of my public services card and a photo of me holding it with the website open in the background. This is usually acceptable as a form of ID and has a photo of me on it, but they won't accept it. It is just delaying me getting my money which is unfair, they are being deliberately difficult. Can the casino rep can help me? Thanks

There needs to be a warning about rollingslots that their withdrawal policy stated in their terms is not real and the moment you actually want to withdraw they immediately determine the rate at which you can withdraw your funds seemingly based on nothing.

Hi blue1HEART,

Can you please send us your account credentials via private message, so that we can get in touch with the Casino Representative.

Hi blue1HEART,

We received your account details and we will ping the Casino representative in order to resolve your concerns. Keep you posted.

So, as a follow up, is that just it for the situation, there's nothing else I can do?  I just let this casino take complete advantage of me and withdraw my balance over 2 years ?  It just seems so scummy and wrong.

Hi BobPhiji334,

We are trying to get in touch with the Casino for any updates about all of the complaints for their brand. We will back to you once we get some information. Keep on eye on this thread for any update.

Hi blue1HEART,

We still haven't received any update about your complaint from the Casino. We will send a reminder email in hopes that we will get some information. Keep you posted.

Good evening,

Please be informed that your account is temporarily frozen until verification will be complete.

Based on our Terms and Conditionals:

When a user selects to make a withdrawal inside the www.wildtokyo.com Platform, then it is compulsory for them to perform a full KYC process. During this process, the user will have to input some basic details about themselves and then upload. A valid ID Document (ID, Passport, Driver’s License)

Additional documents may be requested if necessary as follows:

- A selfie of the customer holding their own ID document;

Your public services card cannot be accepted as a proof of identity.

We kindly ask you to provide our team all the necessary documents. After verification will be complete, your account will be opened, and you will be able to withdraw your winnings, until that your account will remain frozen.

Kind regards,

Wild Tokyo Casino.

Hello,

Kindly ask you to send me in private messages your email that you used for account registration in Rolling Slots casino.

Best regards,

Rolling Slots Casino.

I've sent a direct message with my email, awaiting your response

Hi BobPhiji334,

Can you provide us with the update once you resolve your issue, so we can mark this case as RESOLVED.

Sure, haven't received any response yet after dming my email.

Hi BobPhiji334,

We are waiting for your confirmation. Hope that your issue will be resolved as soon as possible.

Is there a way to ping or notify the representative that there is a response?  Maybe they don't know I responded, also I don't know how to @ people haha

Hello BobPhiji334,

Unfortunately, we haven't received any response from the Casino thus far. We'll send them a reminder in hopes that they will respond.

Hi there, please check your private messages 

Hi BobPhiji334,

Please let us know if all of your concerns are resolved. 

The casino rep says he is discussing my case with upper management and will need some time, will let you know when I have any replies or updates

Hello BobPhiji334,

We appreciate that. Waiting for your confirmation in hopes that will be resolved as soon as possible.

Still no updates from the casino rep, am still actively checking and will let you guys know if I receive anything

Appreciate it BobPhiji334. Keep us updated.