Wild Tokyo Support and Complaints Thread

Still nothing... Been about a month since his last message

Hello BobPhiji334,

We will send a reminder email. Keep you posted.

Hi BobPhiji334,

Can you please confirm the information that Casino Rep providing us with?

Hello, yes only as of recently I am now receiving regular payments of 700 CAD every other day (Monday, Wednesday, Friday)
I would like to clarify that this was only after October 17, interestingly enough after the casino rep started replying.   

Before this I was receiving either 350 CAD per week as in my original post or 700 CAD per week, and as long as this keeps going since October 17, I would consider this resolved.  I held off on writing here that this is resolved because I was scared of them simply reversing these changes to my withdrawals as soon as I marked this as resolved.  Now that the casino rep has responded here, I assume that these changes to my withdrawals are here to stay, and I will update if they are reversed.  I have attached screenshots below to prove this :).   How their system works is I would withdraw 3 times on the same day, and they would process them over the next 3 weeks, in the beginning this was 350 CAD, went to 700 CAD, and now they are paying me every other day instead of weekly which is good.

Hello BobPhiji334,

 Thanks for the update. We are so happy to hear that they are treating you like a loyal customer. Enjoy your further entertainment. 

I withdrew 2 times for 500e 5 days ago, my account was verified but nothing since the withdrawal, what is the problem

Hello Mario0412,

First of all, welcome to LCB!

Here's what it says on their website:

Depending on the method you use, you will have to wait 24-48 hours and five banking days to withdraw your money.

Please allow a few more days for the process to complete. If there are no changes by then, we will contact the casino and investigate your case.

Thank you.

Hello, Mario0412!

Thank you for providing your feedback. Allow us to address your inquiry.

Upon reviewing your account, it was revealed that you have cancelled your withdrawal request a couple of times. Please, be informed that by cancelling your withdrawal requests, you are postponing your place in the waiting queue.

As we have checked, you currently have a withdrawal request in the amount of 500 EUR that you placed today. Kindly bear in mind that the withdrawal requests are reviewed in orderly manner by our financial department during their working schedule.

Once your withdrawal is completed, you will receive a mail of confirmation regarding the results.

We appreciate your understanding throughout this time. If you have any additional questions, feel free to reach out to our dedicated support team.

Best regards,
Wild Tokyo Casino Representative