Vegas Rio Casino Support and Complaints Thread

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Last post made 1 year ago by Berks
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  • AndrewRose101
    • Replied by
    • AndrewRose101
    • at Sep 25, 23, 10:14:47 AM
    • Andorra Sr. Newbie 15
    • last active 1 year ago
    VegasRioCasino wrote

    Hi Hiltopperjm,

    I hope you're doing well! We noticed that your address proof has expired, and our KYC team has already been in touch with you about this. To ensure a smooth verification process, kindly submit your updated KYC information at your earliest convenience. We're here to assist you every step of the way.

    Thank you for your patience and cooperation!

     

    "Expired KYC" is a new delay/scam tactic I see. Why don't you guys pay players eligible for withdrawal instead of making up every excuse not to?

    You know, customer service and treating a player nicely like other casinos do goes a long way into recruiting new players to your casino.

    What do you think players like me and the others in this thread will say to people thinking of joining an online casino?

    You need to make things right and honor your withdrawals. Then recruit new players.

     

  • AndrewRose101
    • Replied by
    • AndrewRose101
    • at Sep 25, 23, 10:17:05 AM
    • Andorra Sr. Newbie 15
    • last active 1 year ago
    Deadeye39 wrote

    So does anyone recommend playing here and making deposits. 

    No I have TONS of emails and chat transcripts showing my kyc was approved and my withdrawal would be sent. Five months later and nothing. Other players report the same thing. Stay as far away from this place as you can.

  • Berks
    • Replied by
    • Berks
    • at Sep 26, 23, 04:13:17 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi AndrewRose101

    Thank you for exporting your experience about this brand and helping the members to make decisions. We still haven't received any word from them regarding your case unfortunately.

    Thank you for understanding.

  • Catrina91
    • Replied by
    • Catrina91
    • at Nov 02, 23, 02:23:26 AM
    • United States Newbie 2
    • last active 9 months ago

    I have been trying to verify my account with Vegas rio Casino for over 2 months and still have gotten only one reply back from support. Now for whatever reason every time I try to access their login page it says the site cannot be reached!

    Vegas Rio Casino

    2.3/ 5

  • Berks
    • Replied by
    • Berks
    • at Nov 02, 23, 03:15:04 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Catrina91,

    We need to inform you that unfortunately we haven't received any response from them for a long time regarding the complaints. Obviously they don't want to cooperate. We are forced to close this case at the moment and once we hear back we will get back to you.

    Thank you for understanding.

  • puppywins
    • Replied by
    • puppywins
    • at Nov 16, 23, 09:15:44 AM
    • United States Newbie 2
    • last active 11 months ago

    Hello. About 8 months ago I played a deposit bonus with Vegasrio.com. I was able to withdraw $300, 10x my deposit of $30. . I met all the play thru, followed up on all the KYC and followed through with them via chat. They had me send my BTC ADDRESS A couple of times as well as copies of my cc, etc. after awhile they stopped responding to my emails. Now the website doesn't load. And they didn't pay. They are unlicensed and it's my fault for going there but any help you can give would be awesome. 

  • Berks
    • Replied by
    • Berks
    • at Nov 17, 23, 03:30:31 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello puppywins,

    Unfortunately we are unable to help you with this brand due to their unresponsiveness.They are not willing to cooperate with the complaints, we tried more than several times but without any success. Once they reach out to us we will reopen your case and take care of it. Our hands are tied.

    Thank you for understanding.

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