Vegas Crest Casino, CyberSpins Support and Complaints Thread

Hello,

I like very much Vegas Crest Casino and I would like to know if it's allowed for a Vegas crest casino player like me to open an account and play in its sister Cyber spins casino?

Hi laurentr3865,

It should be okay to have an account with their sister site but we'll notify the casino rep about your post and see what they say. 

Hi laurentr3865,

We double-checked on it with the casino rep and she confirmed that you could open both accounts. In case you have any problem simply contact LIVE HELP. 

Good luck! 

Before I start bashing them, I want to say that Vegas Crest has always paid me what they owed me. Not always on time but always. And they have paid ALOT!

     I have deposited alot over the years, I'm a VIP player, I have over 4,000,000 player points but I  have withdrawn far more than I  have deposited. (Which is why I am encountering problems now I am  sure.) Most of my winnings coming from the VIP tournaments and Blackjack Tournaments. I have always played by their rules, their games, no bots, no software.I just played smart and played to win. Which I  did....a lot! 

So that's when "Risk Management" got involved . They restricted me from playing certain games. Games that other players could play in the tournaments but not me. They also lowered my deposit limit to $99 so I could no longer get the bigger deposit bonuses they offer on deposits of $100, $250....

Can't play in the blackjack tournaments anymore, 

There is a lot more to the story and I can discuss it further but for now just wondering if this is standard practice when people win to much?

Do I have any recourse?

Hello europa99,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Sent you a PM , THANKS! 

 Already talked with VC manager, vip host and risk management.

 They said it's because of the way I  play.

Hello europa99,

I haven't received your private message. Could you please try to send it again?

Hello europa99

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Europa99,

Thanks for your concerns and long explanation as you clearly stated under your post, you strategically use the bonus system to play smart and played to win.

VIP players get twice the rewards and bonuses to be compensated and extend playtime for recreational use only.

Now talking about deposit limits are set by the processors, when a player hits their daily and monthly limits is not really up to the casino manager, that is more about your deposit behaviour and therefore is out the operator's hands perhaps something to improve but also difficult for USA customers. 

Regarding bonuses despite all the points mentioned, Bonus and account are still enable under your player profile, even rules have been broken in the past like one account per householder.

I hope you continue to enjoy our Casinos and remember bonuses are given to be used for recreational purposes only, stated under our T&C.

Best Regards VGA Team.

My main concern was being blocked from playing certain games. There are probably 15-20 games I can't  play. 

  Also I  was told the deposit limits were lowered by vegas crest but the manager says he can't do any thing about it...?

Furthermore , bonuses are limited to one per household per ip address..but a husband and wife can each hold separate accounts can they not?

Any one playing the tournaments is playing to win. It's still rerecreational is it not?

Dear Europa99,

Thanks for contacting us about all your concerns, despite the multiple broken rules under our T&C your account continues to be active, enabled, and receiving bonuses.

Please check Availability of Website Tournaments & Offers

All website tournaments and offers are limited to one per person, family, household address, IP address, email address, telephone number, debit/credit card and shared computer, ie.: school, university, public library, or workplace. We reserve the right to withdraw the availability of any offer, or all offers to you or group of Players.

Not playing by the rules can force the casino manager to terminate and suspend your account.

As a moderator for the casino forum, I highly suggest you continue enjoying the sites, adhere to the T&C and contact the casino manager for any further concerns. However, I would like to remind you one more time, your account is enabled and receiving bonuses and rewards despite of you clearly breaking rules. I find our management extremely generous and patient with your case.

Regards
VGA Team

I didn't break any rules, 

You haven't answered my questions.

I just want to be able to play the games you blocked me from playing.

Like other players I like to gamble, I am competitive,  I  see many of the same names on the leader board week after week.

Many with accounts at VC and CS. Which I  don't do.

I played and lost money for many years at your casino. And enjoyed playing

But now that I  have won money, I am being punished.

Your polite suggestion sounded almost like a threat. But thanks for the advice.

Just wanted to add...you're not a moderator for this forum, you're a casino rep.

Any plans to bring back the VIP tournaments or are they gone for good?

Good Morning!

The monthly casino promotions are published on the 1st of every month, stay tuned as they vary month to month.

Regards

VGA Team

Sorry to hear that!

 Your Vip tournament was the best tournament of any online casino for the past decade.

   I know of several LCB members who competed in them and it was a pleasure competing against such worthy adversaries! ( you know who you are).

    I apologize for my part in escalating the competitiveness to such extreme levels but at the same time...it sure was fun!  And profitable.

  Seems like all of us competing so hard to win would have been a good thing for Vegas Crest Too! But I  guess not.

Here is a partial list of the games I no longer have access to:

Stampede

Gypsy Rose

Bamboo Rush

Total OverDrive

Quest to the West

Dimsum Prize

Gears of time

Take Santa's Shop

Golden Horns

Jungle Stripes

Super Seven Blackjack

Single deck blackjack

And many more.......

What do I  have to do to get these games back?

Vegas crest username : europa99

Hi europa99,

Maybe the software provider's added your country as restricted for these games. Let us check with the casino rep. 

Hi europa99,

We've chatted with the casino rep and she advises you should contact the casino manager regarding this issue. They're going to provide the answers to your case. 

I have cashed out to much, they don't like the way I  play and they want me to go away but I'm not .

I am just more determined to keep winning their tournaments. 

They give away thousands of dollars every month in tournaments and I work hard to win as much as I  can.

I  have tried to help .. and I am still willing to help them pick games for the tournaments that can't be manipulated for an advantage. 

I  won all three tournaments this week

Playing games they shouldn't include in the tournament. 

Other players manipulate these games to win. So to beat them I have to do the same.

I'd be willing to forfeit the $2000 I have, and help them build a better tournament. If they would just restore my account to normal.

Hello,

I have a problem of slow payment which is very unusual in Vegas Crest Casino so I would like to know if there's any problem with my Bankwire payout which I requested the 2nd of September and which was sent the 7th of September.

I think there's a problem because I already received in a very short time 3 previous bank wire payouts in July and August, so I know there's no problem for my bank receiving and crediting these payments into my account.

But this time I made my payout request 2 weeks ago and the payment was sent 9 days ago, so I know there's a problem with this payment. I made another payout request the 12th of September which was sent the 15th of September and I hope this second one will be as quick as usual, but my question concerns the first one.

My account player name in this casino is laurentr3865,

Thank you, regards,

Laurent

Hello laurentr3865,

The casino rep has been notified. Keep an eye on this topic. 

Sometimes they take the full 7-10 business days from the day its approved. Which will be mon. The 20th.  Especially if you're making lots of withdrawls. They will take longer.

Have they taken any games away from you? Or reduced your deposit limits? That will be next!

My deposit limits have been limited months ago, but Vegas Crest and Cyberspins casinos are still my favourite casinos, because they have always paid what I won... It's only the second time I have a worry with one withdrawal in these casinos, but this time it's different because the withdrawal has been quickly approved, as usual, and the transaction has been quickly sent, like many other times. My worry is I didn't receive the payment into my bank account 9 days after it was sent, and this never happened to me before with one of these casinos. I am waiting for the answer of the Vegas Crest casino rep to know what's happening with this withdrawal...

Hello, I received the payment of my withdrawal this morning... I don't know if it's because of the intervention of the Vegas Crest Casino rep or simply because of something else which made the delay longer than usual, but my withdrawal has been paid. Another thing I like with Vegas Crest and Cyberspins is that when I have a problem, it has always been quickly resolved. Still number one for me!

Thanks for letting us know, laurentr3865. Glad it has been sorted quickly. 

could you please tell me what game laurentr3765 is playing to get these scores . 

Thanks.

Dont you like seeing Laurentr3765 win every week? I know i like it so much that I dont even play at these casinos much anymore. Also, even if they did tell you what game he won on, there is a good chance players from the USA cant play that particular game. This is a simiple inequality issue because US players do not have access to the same games as EU players.

But were from the USA where inequality is our brand right? Thats the narritive the fake news has been pushing for the last 2 years since Fentanyl Floyd died in Minnesota.

I think she has found a different way to manipulate the games but I  can't  figure it out . Unless she's somehow cheating.  Her scores are always peculiar  ....3333, 6667, 5000, 10,000....

I figured it out but when I did it they warned me that I could get banned for playing like that. 

I recently made a deposit on Cyber Spins casino during their Easter Countdown Bonus.  I sent a bitcoin deposit of $152 so that I could receive the 275% bonus when the deposit did not go through I contacted support and they had me contact the accounting department which I did.  They said that my deposit was not credited because I was over my funding limit but they would manually credit my account with $147.42 which was not the amount I deposited.  I questioned that, but they had giving me the 175% bonus, and when I later looked in my account they had taken the bonus they had given me away all together.  So I messaged them again for the last two days with no response.  

Hi Blueeyes63,

Please provide me with your casino username so we can notify the rep and see what's going on. 

So last Sunday I had 500 free play and 250 on my other account. My dad only had 25 cause he placed like 6th. Somehow he turned 25 into 2000 and being on social security that's like 4 months worth of payments. He was amped and I made some jokes about the casino will say Bitcoin is down and only the wire option was available. He can't get wires so that was one of the main issues and why we stressed that point. So I help him put in the withdrawal and we wait 48 hours till they looked at it which is normal here. They wrote him saying only wire transfer would be able to be used on his account. Mind you he had done Bitcoin withdrawals in the past. The support guy said it's bank wire or nothing so his 2000 turned into play money instantly.

I know your mad at him cause he won and didn't give it all back the same day like I would have done. I just thought it was dirty how you limited him to only a wire transfer when that's the one way he cannot take advantage of.

Could you please let us know how to get back Bitcoin withdrawals? Rember he cannot do wires so please don't limit him to tham

Hello ChiricoSales,

Could you please private message me the casino username and we'll notify the Casino Representative.

Also maybe people don't want foreign wires being deposited into their account. There are things that set off flags at banks and wires from over seas is one of them. If it triggers a IRS audit and your taxes aren't in order, they will comb thru your shit and even go back a few years. 

I wanna make sure I can withdraw Bitcoin or am i being restricted to IRS Audit generating wire transfers as well. So the withdrawal process is already bloated and slow under the pretense that finance has to do their audit. Why not call it what it is and say your looking for any reason to deny a withdrawal. 

When you gotta wait 48 hours plus the wire transfer time it's going to be like 2 weeks. When I cashed out 6590 at bovada it was 35 mins start to finish on that withdrawal. Also that included confirmations as well. I'm sure your business model will prevail but the sub 1 hour withdrawal is nice. But waiting 2 weeks for a wire transfer and then a surprise audit by the IRS at the end of the year? All set on that 

Hello ChiricoSales,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello ChiricoSales,

The Casino Representative says you've been paid. If you deposited and did the KYC you could've been paid faster. 

Since you've been paid there's nothing more to add here. 

Please don't move this to complaints. It's not, it's just my Vegas Crest Story.

  I've been expecting this day to come for some time now.

Today I  received notice that my account has been permenatly disabled!  

Not because I  broke any rules mind you.

The decision was made after a careful analysis of my betting and depositing history.

I have never cheated, never broke any rules. Followed and met all the terms and conditions.

I did, however,  withdrawl a lot , a whole lot!  But 99% of my winnings came from their tournaments.  

Years ago I noticed that the same players were winning the tournaments every week. Eventually I figured out how and started doing what they were doing. It was the only way to beat them.

Over the years the rules changed and players kept changing strategies and discovering new ways to win.

There is no way to beat the house. No way to get an edge, or advantage over the Casino. But in tournament play there are ways to get an edge or advantage over the other players.

There are always several other players battling it out for first place.  I haven't been the one dominating the leader boards lately.

Fact is..... I did nothing wrong.

They told me their decision is final and will not be reversed.

Hi europa99, 

Thanks for sharing your story and being transparent with the LCB community. We realize you don't want this post to go to the complaints section but in a way, this is a complaint..If you feel like your account was unjustly disabled we can escalate this matter for you but you must post it in the complaints section OR we will have this topic moved for you. 

Okay.

My Vegascrest username is  europa99

Hi europa99, 

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi, I received an email yesterday stating that CyberSpins riskmanagement has invoked me as being a customer.   They state that there decision is final.  Well I do not understand there decision I have followed the rules and played responsibly.   I made it to be a VIP this month and would have continued it in August.   

This really I believe has been in the works for awhile,  first I had games taken away from me, then I was limited on how much I could deposit per day and how I could deposit.

What is even more crazy is I was in the Mascot tournament and won 3rd with a casino bonus. 

I guess this is more of a rant than a complaint.  I think that the way I was playing and winning was not what they wanted so they just decided to take it away,  I could see if I were doing something wrong but I was not.

Hello Blueeyes63, 

Sorry to hear about your situation. If you'd like us to escalate your complaint please provide us with your casino username via private message. Thanks. 

Hi europa99 and Blueeyes63, 

We have received a response and proof from Casino Rep. This is what they said..

"The casino management has shown a great deal of patience over the years, and despite the abuse that has been plainly demonstrated and freely discussed within the forum, there are no outstanding balances on either of their player accounts.

Risk management has taken the final decision to terminate their accounts due to the abuse and breach of terms and conditions over the years."

In summation, we believe that Vegas Crest Casino and CyberSpins Casino have been more then correct over the years, your accounts are empty and all the previous winnings you have had throughout the years have been paid out. The fact that you both had playable accounts coming from the same household and both being abusive on the tournaments, it is no surprise that this is the result in the end. 

Abusive on the tournaments.  What does that even mean?

  We played hard. Did we we had to do to beat the other players. 

Follewed all the rules.

I voluntarily closed my cyberspins account years ago and blueeyes closed here VegasCrest account so we couldn't be accused of that. Even though they tell you it's okay to have an account at both Casinos .

And you have proof of what? That we withdrew a lot of money.

That's the only reason our accounts were closed.

Really disappointed  ZUGA.

If vegascrest and cyberspins can't afford to payout the tournament winnings maybe they shouldn't have them..

They invited. Me every week to try. To.win. this week's tournament..

They keep giving me bonuses  they kept paying me because they knew I wasn't breaking any rules or doing anything illegal. 

They did. However break their own terms with delayed payments and imposing deposit limits, locking us out of games that other players could play in the tournaments. 

Could you PM me this so called "proof" 

Hello europa99,

You will be banned for falsely accusing KingNemo's identity as someone else on the forums. 

I have no idea what you are talking about.

Could you please explain this accusation?

Would you like to carry on? Please do not falsely accuse KingNemo's identity and come to assumptions because you are totally wrong here. This case is closed and there is nothing more we can do to help you out here. 

If you'd like to escalate your complaint to their license you can feel free to do so HERE. 

I am disappointed with zuga.

Are you going to ban me for that?

Wow.