Universal Slots, Will's Casino, Ovitoons Casino, Gudar Casino, Gioo Casino Support and Complaints Thread

Verified and withdrawn funds

Hello Yakov,

Thanks for letting us know! We're glad to hear that.

Hi, is it possible to clarify with the representative how much they have according to the rules it takes to withdraw to ltc when the account is confirmed?

Hello Yakov,

We've sent an email to the Casino Representative and asked him to clarify this. Keep you updated.

Hello Yakov,

The Casino Representative says that the regular time for withdrawal validation is 24 hours; if no additional information is required.

Gioo casino

I got some 20 freespins no deposit and i manage to clean bonus.

They rejected my withdraw today and I recived a email from them with confused explanation.That i must to upload documents and deposit again...

I verified my documents before, deposit too.

>email address removed by moderator Sydney due to privacy policy<

Hello perobet,

We've sent an email to the Casino Representative regarding your withdrawal. Keep you updated.

Ovitoons casino

hello. uploaded the documents on January 6, but still not verified. help.

nickname - voronro

Hello voronro,

We've sent an email to the Casino Representative. Keep you updated.

Hello voronro,

We've received a reply from the Casino Representative. She says the verification team has sent you an email requesting additional information in order to validate your account. However, you haven't responded to that email.

Could you please check (including your Spam folder) if you received this email from them? If you haven't received that email yet; they will request for it to be resent.

the account was verified in the morning. But I'm waiting for my conclusion for 5 days. how long will it take for them to withdraw?

Hello voronro,

We've sent an email to the Casino Representative. Keep you posted.

Thank you for help . i recive withdrawal.

Glad to hear that voronro. Thanks for letting us know!

I recived money.Thanks

Glad that we could help. Thanks for letting us know!

made a second deposit of 25 euros from which I managed to win 160 euros. uploaded the necessary documents for verification and after 2 days my account is blocked. in the chat they said that I have a multi-account and quickly closed the chat. I didn't do any multi-accounts. please help me in this situation. my nickname voronro

Gudar Casino

Hello voronro,

We've sent an email to the Casino Representative. Keep you posted.

Hello, in my profile in transactions written that my withdrawal of funds 150 euros for bitcoin was processed.
But I didn't get the money. 
The chat claims that the money was sent to me. But they never provided evidence.
Here is my wallet to which the withdrawal was requested:
bc1qsy0vexp6kxhr3ktgq86wrkj3at5u68n7xl9txv

Here are the transactions on my wallet.
Where you can see that I did not receive my withdrawal from you :
https://www.blockchain.com/btc/address/bc1qsy0vexp6kxhr3ktgq86wrkj3at5u68n7xl9txv

There's getting 0.00394107 BTC 
But this is a withdrawal from universalslots casino. 
And the date doesn't match. 

My emails were ignored and I never received the money. 

Hello voronro,

We still haven't received a reply from the casino. We've sent them a reminder email.

Hello Ilnavichen,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this?

Hello Ilnavichen,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Good afternoon, no news from the casino?

Hello voronro,

The Casino Representative advised us that they would get back to us as soon as they have some info about this. We still haven't received a reply.

Hello voronro,

We've received a reply from the casino. Here's what they say:

"The player's account has been unblocked and he can now complete his withdrawal.

Apologies for any inconvenience caused."

Thank you! i recieve withdrawal!

Glad that we could be of help! Thanks for letting us know voronro!

hello alll ... iwanna telll u about me experiens . in gudar casino from  the universalgroup-


i have been playing there many years . never really cash out .. only small amount.
lost alot alot more .. 
anyway ..  iwas playing playing ..   and was number 2 in slot race tourment ..  iwon .300 euro have to wager 5 times.. so  i readed all rules toke picture to be sure ..   i played played and won 5000k euro . . 
when i try to cash out .  they deletet my winning .. saying that they have a max cash out 500 euro from slot race winnings --  but when i look again at the rules .. the rule was not there .. i have screenshot of everything- when i asked someone in chat to show me where the rules is .. she didnt know self where that rules is .. next day .. i try again.. then i see they just change the site and made a new rules .. they toke 4500 euro from me ..  though i have my biggest win ever -- i felll like they just robbet me .. cheater .. i have picture of everything everything ..  i can proff they are cheater 

Hi ahmed8220,

May I ask you to send us your account credentials via private message, so that we can get in touch with the Casino representative.

Hello ahmed8220,

We received your account details. We will send an email to Casino Representative regarding your issue. Once we get some information about this case we will back to you. Keep you posted.

hii bro. .. i hope u have goood news for me: )

Hello ahmed8220,

Unfortunately, we haven't received any response from the Casino thus far. We'll send them a reminder in hopes that they will respond.

Hi ahmed8220,

Still without any response from the Casino Representative. We won't give up, we are going to send a reminder again once again. Hope it will help. Keep you posted.

Hello ahmed8220,

Unfortunately, we haven't received any response from the Casino thus far. 

We will ping Casino Representative and will back to you when we get some updates. Keep you posted.

Hi ahmed8220,

Please be informed that Gudar Casino is so unresponsive thus far, refusing to cooperate with us. 

Unfortunately, our hands are tied at the moment, so we are not able to help you. Once we get some response we will re-open this case.

We will mark this case as UNRESOLVED.

On 13.01.2023 I made a deposit of 32.06 euro. Won 100 euro and uploaded documents in the verification section. I put money on the withdrawal. On January 16, 2023, I contacted the chat with a question about the timing of verification. The operator Barbara replied that the department had requested a photo of the passport, which shows the expiration date of the document. My passport is Russian and according to the laws of Russia it changes every 20 and 45 years. Now I am 32 years old. Attached is the correspondence with the operator. I believe that the Casino knows when a passport changes in Russia and specifically delays the verification and withdrawal of funds.

Hello 4uzhoi34,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello 4uzhoi34,

Thanks for sharing your credentials with us. We will ping Casino Rep about your concerns. Please keep an eye on this thread for any updates.

Hello 4uzhoi34,

We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that we will be provided with some proper information about this matter. Please keep you posted.

The withdrawal and verification was successful

We are so happy to hear that! Congratulations! 

We will mark this case as Resolved.

On February 21 , I caught a super bonus in nolimit and my payout was approximately x5300 of the bet . I uploaded the documents for verification and on February 24 I received an email that my account was verified. However , after that , more than 48 hours have passed , the funds have not been received by me . Please help me I was playing at las americas casino

nickname na******

Hello nadezhda199022,

If we understand correctly, would you like us to help you contact Casino Rep from Las Americas Casino?

Yes las America casino

Hello nadezhda199022,

Please be informed that we don't have this casino on LCB list but we will try to reach out to them in order to help you.

Once we get a response we will let you know instantly.

Thank you.

This casino is part of the universal group. And casinos from this group, which are named in the header of this topic on the forum, themselves send letters and invite their las americas casino to this new one

Hello nadezhda199022,

According to their T&C withdrawal process can take no later than 3 working days: 

"We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake."

Knowing that you finished your verification on 24th of February, you are still withing the timeframe. If you don't receive your money in a two working days we will reach out to Casino Rep to inquire about your payout.

Keep us informed.

Thank you.

I never got anything. It's time to contact a casino representative. 48 hours have long passed and none of the 3 withdrawal requests have been processed

Hi nadezhda199022,

Since your account has been verified 2 working days passed, so when the deadline passes, we will contact them immediately. 

We understand your concerns but we have to abide by their terms, and we always want to help the player. 

Thanks for your understanding.