Today is Thursday, March 2 and I have not received any payments. According to the rules of the casino, payments are processed within 24-48 hours. Let me remind you that I passed the verification on February 24 at 7 am. Write again to the casino and ask what is going on ?
Universal Slots, Will's Casino, Ovitoons Casino, Gudar Casino, Gioo Casino Support and Complaints Thread
- Started by
- Universalslots
- Casino Rep 1
- last active 5 years ago
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- Replied by
- nadezhda199022
- at Mar 02, 23, 03:10:07 AM
- Newbie 10
- last active 1 year ago
-
- Replied by
- Berks
- at Mar 02, 23, 03:39:46 AM
- Mighty Member 4535
- last active 10 months ago
Hi nadezhda199022,
We will notify Casino Rep regarding your withdrawal. Once we get a response we will get back to you instantly.
Keep an eye on this thread.
Thank you.
-
- Replied by
- nadezhda199022
- at Mar 05, 23, 09:37:35 PM
- Newbie 10
- last active 1 year ago
-
- Replied by
- Berks
- at Mar 06, 23, 01:13:03 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
We will send them a reminder to inquire about this matter. Hope that we will get a quick answer.
Keep you posted.
-
- Replied by
- nadezhda199022
- at Mar 08, 23, 12:09:03 AM
- Newbie 10
- last active 1 year ago
-
- Replied by
- Berks
- at Mar 08, 23, 01:20:39 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
We are glad that they have started paying you your winnings!
Keep us informed for the rest of amount.
-
- Replied by
- nadezhda199022
- at Mar 09, 23, 03:58:54 AM
- Newbie 10
- last active 1 year ago
Another $300 was paid. But with another 1 application , the situation is unclear , the application was for $ 500 of real funds . The casino canceled it and $ 168 remained on the balance instead of $ 500. I wrote to the chat about it and waited for an answer for more than 30 minutes , but they could not explain anything to me and did not even answer . I ask the casino representative to clarify this situation
-
- Replied by
- Berks
- at Mar 09, 23, 05:01:02 AM
- Mighty Member 4535
- last active 10 months ago
Hi nadezhda199022,
We are glad that your case is progressing day by day and that they have paid you the money.
We hope that Casino Rep will explain why you have $168 left on your account.Please keep us informed.
Thank you.
-
- Replied by
- Berks
- at Mar 13, 23, 07:27:19 AM
- Mighty Member 4535
- last active 10 months ago
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- Replied by
- Berks
- at Mar 15, 23, 02:58:46 AM
- Mighty Member 4535
- last active 10 months ago
Hi nadezhda199022,
We will close this complaint due to inactivity of submitter and mark this case as Resolved.
-
- Replied by
- nadezhda199022
- at Apr 03, 23, 01:46:31 PM
- Newbie 10
- last active 1 year ago
Hi. Universal slots username nad********
Hi, I played this slot. And when the bonus ended , there were 2 spins left , the game crashed and I can 't enter this slot anymore . It doesn 't load to the end . The winnings from this bonus were not credited because it did not end. I tried downloading this slot via another browser and vpn. But it still doesn't load. I tried to write to the casino chat, but it doesn't work2.9/ 5
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- Replied by
- Berks
- at Apr 04, 23, 01:25:23 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
Sorry that you are facing this kind of issue. We will notify Casino Rep to inquire about this matter.
Keep an eye on this thread.
Thank you.
-
- Replied by
- Berks
- at Apr 07, 23, 07:02:09 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that they will get back to us.
We will keep you informed.
Thank you.
-
- Replied by
- Berks
- at Apr 10, 23, 06:08:00 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
We still haven't received any update from their end. Once we hear back we will get back to you.
Thank you for your patience.
Keep you posted.
-
- Replied by
- Berks
- at Apr 12, 23, 07:25:03 AM
- Mighty Member 4535
- last active 10 months ago
Hello nadezhda199022,
Unfortunately we didn't get any response from Casino side about this matter.
We are forced to close this complaint due to Casino unresponsiveness. We would like to help but our hands are tied.
Thank you for your understanding.
-
- Replied by
- Metwaly Yasen
- at Jan 05, 24, 03:13:41 AM
- Newbie 1
- last active 9 months ago
-
- Replied by
- Complaints Moderator
- at Jan 05, 24, 06:51:00 AM
- Super Hero 1655
- last active 28 days ago
Hello Metwaly Yasen,
First of all welcome to LCB! Glad to have you here.
Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?
Thanks!
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- Replied by
- tough_nut
- at Jan 10, 24, 06:25:11 AM
- Moderator 2937
- online
Hello Metwaly Yasen,
We're still waiting for your username, if you would like us to try to assist you with your issue please send your username via private message.
-
- Replied by
- tough_nut
- at Jan 15, 24, 01:34:56 AM
- Moderator 2937
- online
Hello Metwaly Yasen,
Since we never received your username we're going to close this complaint.
-
- Replied by
- ewgen99
- at Jun 12, 24, 03:34:05 AM
- Sr. Newbie 20
- last active 4 months ago
I've been registered at this casino for a long time, but I haven't played. I recently received a bonus offer in the mail of 20 free spins without a wager, used them and won more than $200 in another slot after that. after that, I asked support if I could withdraw my winnings, they told me that I could withdraw no more than $ 50 from the no deposit bonus after I made a deposit and wagered it x5. A few days later, I made a $48 deposit and was offered a 200% deposit bonus and 20 free spins, I used it and started playing. I managed to win. I made an application for withdrawal of $ 243 and it was canceled and the entire balance was written off up to $ 48 - the deposit amount. now they do not allow me to withdraw anything, they require me to win back this $48 deposit with a x5 wager again
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- Replied by
- tough_nut
- at Jun 12, 24, 06:42:35 AM
- Moderator 2937
- online
Hello ewgen99,
Unfortunately, they have these as rules in their T&Cs:
"Any winnings from no deposit bonuses are limited to 50 euros"
"To make a withdrawal the player must make a deposit and wager 5x Casino and 10x Live Casino"
Those are stated as disadvantages by our team on their review page.
If you would like us to contact their representative anyway and inquire about your case please send us your casino username via private message.
-
- Replied by
- ewgen99
- at Jun 12, 24, 07:16:20 AM
- Sr. Newbie 20
- last active 4 months ago
Original Translation translated withжесткий_nut wrote:
Привет юген99,
К сожалению, у них есть такие правила в своих T&C:
"Любой выигрыш от бездепозитных бонусов ограничен 50 евро"
"Чтобы сделать вывод, игрок должен внести депозит и сделать ставку 5x Casino и 10x Live Casino"
Наша команда заявила, что это недостатки их обзорная страница.
Если вы хотите, чтобы мы в любом случае связались с их представителем и поинтересовались вашим делом, пришлите нам имя пользователя казино через личное сообщение.
I replied to you in private messages
hard_nut wrote:
Hello Yugen99,
Unfortunately, they have these rules in their T&C:
"Any winnings from no deposit bonuses are limited to 50 euros"
"To make a withdrawal, the player must make a deposit and place a bet at 5x Casino and 10x Live Casino"
Our team stated that these are the shortcomings on their review page.
If you would like us to contact their representative in any case and inquire about your case, please send us your casino username via private message.
I replied to you in private messages
-
- Replied by
- tough_nut
- at Jun 12, 24, 07:26:36 AM
- Moderator 2937
- online
-
- Replied by
- tough_nut
- at Jun 17, 24, 03:48:49 AM
- Moderator 2937
- online
Hello ewgen99,
The casino rep got back to us and provided us with the following information:
"The player mixed the winnings from the no-deposit bonus with those from the deposit bonus, which is prohibited at this casino.
The player should have deposited to request his first withdrawal from the No-deposit bonus + his deposit and later, deposited again to activate the deposit bonus. Based on the above, we suggest the player withdraw his deposit, activate another deposit bonus, and play again."Hope that this clarifies your situation, we're going to close this complaint and mark it RESOLVED.
-
- Replied by
- ewgen99
- at Jun 17, 24, 04:24:33 AM
- Sr. Newbie 20
- last active 4 months ago
I didn't mix any bonuses! The 20 no deposit free spins I used were without a wager! all winnings from this no deposit bonus went to the main account! plus, after I made a deposit, I was generally told that no deposit bonuses are not available for players from Russia! I do not advise you to contact this casino!
-
- Replied by
- CreazyXX
- at Jul 29, 24, 07:25:26 AM
- Newbie 12
- last active 1 month ago
hello someone know whats going with gudarcasino in the LCB group ? they changed UI , removed live support wven when i am VIP i cant contact support now i have pending 20 € from last slot race and 50 free spins from this slot race that should be payed out this week but the 20 € wasnt payed out and no way to contact them , they do not respond to emails
-
- Replied by
- CreazyXX
- at Aug 01, 24, 01:03:33 PM
- Newbie 12
- last active 1 month ago
ok another problem with gudar casino .... its jsut keep stacking after they changed the UI and removed support the bonus from the slot race is cleared i am up to 150 € from 24 € and its still in bonus balance instead i nnormal balance i ower cleared ower 80 points and still it is counting
3.1/ 5
-
- Replied by
- CreazyXX
- at Aug 01, 24, 11:40:50 PM
- Newbie 12
- last active 1 month ago
CreazyXX wrote:
ok another problem with gudar casino .... its jsut keep stacking after they changed the UI and removed support the bonus from the slot race is cleared i am up to 150 € from 24 € and its still in bonus balance instead i nnormal balance i ower cleared ower 80 points and still it is counting
Me own fault had unplayed round in one slot and it was blocking the clearing of bonus
3.1/ 5
-
- Replied by
- CreazyXX
- at Aug 13, 24, 08:15:27 AM
- Newbie 12
- last active 1 month ago
Just Now i need assistance deposited with bonus of free 100 spins wager free minimum depo 30 deposited 39 the free spins was activated but there isnt single free spin in the slot that should have the free spins its again gudar casino And they still dont have live support on their site also i did 30 euro depo to Wrong crypto adress Is their depo adress change every depo i did depo 30 euro to the last wallet i was using on gudar thinking it would be the same i wanted refund or get the money in their site soo far no response to mě both emails i send them about the Wrong depo
3.1/ 5
-
- Replied by
- CreazyXX
- at Aug 13, 24, 08:33:48 AM
- Newbie 12
- last active 1 month ago
-
- Replied by
- CreazyXX
- at Aug 21, 24, 12:21:22 PM
- Newbie 12
- last active 1 month ago
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